Bungalow, 2 Queen Beds, Garden View
from $595
The Resort at Pelican Hill
5.0 out of 5.0
4.0
out of 5
"Good!"
See all 15 reviews
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Recent guest reviews
It was great stay except for the weather. Food was great at the Golf club but room service food was not recommendable. It also include little too high tip of 22% + delivery fee.
I have been around the world. I've stayed at the best of the best. I must say, Pelican Hill is at the top of the hill. What impresses me most is that it's 5 star without the snobbish stench. Everyone is treated with dignity and respect. I watched and observed. Check-in was seamless, even though I arrived early. My experience was that "NO" was not in the resort's vocabulary. The staff always seemed to be on the lookout for ways to top themselves in serving the guests, while making them as comfortable as possible. Andreas was wonderful. The service was impeccable. Great service can make "not so great" food palatable. However, the food measured up. Presentation and taste/texture...perfect. Now, the Coliseum was another experience. The hostess team was polite, not friendly, with an air of indifference...save one. Jessica saved the food service team. She was friendly and contentious. Speaking of food service, it is mysteriously slow- whether the crowd is massive or minimal. The items are not that exclusive where prep time would be that extensive. I had to ask 3 servers for coffee and water after MY server asked if I wanted any. One of the 3 ended bringing me both as well as my food. I suggest that management make some adjustments, as I notice that other guests have made the same observation. This does NOT apply to poolside side service. Perfect ! Will try Pelican grill next time. The spa experience makes the vacation. I will return.
Wonderful stay at a great property. Will be back for sure.
Our bath would not drain after taking a bath ,had to call service. Room charges on my bill were strange, I was charged twice each day for room tax and cta fee.? I was also charged $ 20.00 room charge at the Coliseum restaurant were I had dinner with friends and paid with a credit card . I also thought that $ 52.87 was over the top for breakfast for two at the Coliseum
I have been to the Pelican Hill Resort 5 times and each time I return I can only say wow. The bungalows overlooking the ocean are spectacular. The grounds are maintained to Disney standards. Breakfast at the Pavilion overlooking the infinity pool, golf course and ocean can't be matched anywhere in the U.S.
Everything about our stay was fantastic with the notable exception of breakfast at The Coliseum Grill. The hotel staff was absolutely fantastic and on-point in terms of exceptional service. Our room was wonderful and perfectly appointed. The in-room self-serve coffee system was great..best coffee my wife and I have ever experienced from an in-room coffee maker. The hotel sits on an amazing piece of property with majestic views of the Pacific, Pelican Hill Golf Course and the Newport Beach landscape. I had to take 2 points off for an unfortunate experience at The Coliseum Grill 2 days in a row. My wife and I both received the wrong orders during our 1st breakfast, then when the right orders were exchanged, the eggs, toast and potatoes were room temp, the bacon was way under-cooked and my silver-ware was taken and not replaced so I had to take a set from an empty table. The 2nd day, bad orange juice was provided twice. It was clearly a bad batch that had a spoiled taste and we heard other guests indicating that their OJ smelled and tasted funny as well. These are often expected issues at sub-bar, less expensive resorts, but certainly not in-line with the excellent standards of service one would expect at Pelican Hill.
We visited for our 21st anniversary. Booked an ocean view bungalow. We were very impressed with the high quality furnishings & attention to detail. Loved that we could park in front of our room. We were a little bummed that our ocean view was a bit obstructed by other roof tops and trees, but appreciated the furnished private patios. Will definitely consider visiting again.
lovely property, bad sleeping AC sounds like a muffled jet engine, ground crew started at 715 right below our room went on for over an hour and a half..could not use our patio..very little coffee left in room had to call down and an hour later housekeeping finally showed up with it..fireplace in bedroom did not work
I felt very pampered. The grounds are beautiful, the room is spacious and I enjoyed the soaking tub and the fireplace. It would have been perfect if the Ocean View room I paid for actually had an Ocean View. I should have requested a room with an actual view of the ocean immediately, but I unpacked and got comfortable. The front desk said they would have moved me. I was hoping to just be comped the price difference but was told they could do nothing about the price since I booked through a 3rd party. So next time I will insist on a room that satisfies all criteria right away. Otherwise I enjoyed my time there and will definitely go again.
Everything was great with 2 exceptions. 1- bad sewage odor near entrance of our bungalow and also near pool entrance Quality of food was mediocre Service was superb! Setting spectacular. Room very sumptuous would definitely return for a longer stay! Highly recommend !
ocean view bungalow -- ocean VERY FAR AWAY. Room was fine. Bed was fine. Cleanliness fine. Coffee machine did not work... one sink did not drain well. tv arrangement not good.. lodgenet is terrible. overpriced.
Fantastic hotel! The rooms were very comfortable and clean and nicely appointed. A very quiet experience. The pool was to die for... We cannot wait to go back!
I never really had a desire to travel to California but now after this trip I can't wait to go back. The area is beautiful and the weather was unbelievable. The hotel....what can I say it was absolutely fantastic. The room was spacious with so many extras including a fireplace and balcony. LOVED IT...and can't wait to go back.
Arguably one of the finest resort hotel complexes we have ever visited, and we travel a lot. The personnel were friendly and accommodating at every turn, The layout is visually exciting yet soothing. The bungalow was beautiful and all wishes seemed inherently provided. The staff volunteered off site restaurants and attractions ( a rarity in destination hotel business plans). Very expensive but worth it.
Hotel was sold out. They had no record of my reservation through [...] when we arrived. I had confirmation number so they honored the reservation by upgrading us to a suite which they had available. A nice gesture by the Hotel but still awkward for the Hotel and for us. The room was elegant and well appointed.
Hotel highlights
- Free in-room WiFi
- Onsite dining
- Spa
- Golf course
Located within a leisurely stroll of Crystal Cove, The Resort at Pelican Hill is within a few miles (5 km) of Sherman Library and Garden. This 332-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a full-service spa. It's in a state park and also close to Corona del Mar State Beach and Crystal Cove State Park.
Dining
Enjoy the ocean views at Andrea, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
Rooms
The 332 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer free toiletries and bathrobes. Fireplaces, refrigerators, and minibars are other standard amenities.
Property features
Awarded Conde Nast Top 100 List status in 2012, The Resort at Pelican Hill features a golf course, a full-service spa, and 2 outdoor pools. If you drive, self parking is USD 20.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a children's pool, a fitness center, and a steam room.
Guest reviews for The Resort at Pelican Hill
nice hotel with view
Everyone
It was great stay except for the weather. Food was great at the Golf club but room service food was not recommendable. It also include little too high tip of 22% + delivery fee.
been around the world i yi yi...
Couples
I have been around the world. I've stayed at the best of the best. I must say, Pelican Hill is at the top of the hill. What impresses me most is that it's 5 star without the snobbish stench. Everyone is treated with dignity and respect. I watched and observed. Check-in was seamless, even though I arrived early. My experience was that "NO" was not in the resort's vocabulary. The staff always seemed to be on the lookout for ways to top themselves in serving the guests, while making them as comfortable as possible. Andreas was wonderful. The service was impeccable. Great service can make "not so great" food palatable. However, the food measured up. Presentation and taste/texture...perfect. Now, the Coliseum was another experience. The hostess team was polite, not friendly, with an air of indifference...save one. Jessica saved the food service team. She was friendly and contentious. Speaking of food service, it is mysteriously slow- whether the crowd is massive or minimal. The items are not that exclusive where prep time would be that extensive. I had to ask 3 servers for coffee and water after MY server asked if I wanted any. One of the 3 ended bringing me both as well as my food. I suggest that management make some adjustments, as I notice that other guests have made the same observation. This does NOT apply to poolside side service. Perfect ! Will try Pelican grill next time. The spa experience makes the vacation. I will return.
loved the property and location.
Couples
Wonderful stay at a great property. Will be back for sure.
nice room and view ,parking very close to our fron
Everyone
Our bath would not drain after taking a bath ,had to call service. Room charges on my bill were strange, I was charged twice each day for room tax and cta fee.? I was also charged $ 20.00 room charge at the Coliseum restaurant were I had dinner with friends and paid with a credit card . I also thought that $ 52.87 was over the top for breakfast for two at the Coliseum
the finest hotel in the country
Everyone
I have been to the Pelican Hill Resort 5 times and each time I return I can only say wow. The bungalows overlooking the ocean are spectacular. The grounds are maintained to Disney standards. Breakfast at the Pavilion overlooking the infinity pool, golf course and ocean can't be matched anywhere in the U.S.
awesome with the exception of coliseum grill bfast
Everyone
Everything about our stay was fantastic with the notable exception of breakfast at The Coliseum Grill. The hotel staff was absolutely fantastic and on-point in terms of exceptional service. Our room was wonderful and perfectly appointed. The in-room self-serve coffee system was great..best coffee my wife and I have ever experienced from an in-room coffee maker. The hotel sits on an amazing piece of property with majestic views of the Pacific, Pelican Hill Golf Course and the Newport Beach landscape. I had to take 2 points off for an unfortunate experience at The Coliseum Grill 2 days in a row. My wife and I both received the wrong orders during our 1st breakfast, then when the right orders were exchanged, the eggs, toast and potatoes were room temp, the bacon was way under-cooked and my silver-ware was taken and not replaced so I had to take a set from an empty table. The 2nd day, bad orange juice was provided twice. It was clearly a bad batch that had a spoiled taste and we heard other guests indicating that their OJ smelled and tasted funny as well. These are often expected issues at sub-bar, less expensive resorts, but certainly not in-line with the excellent standards of service one would expect at Pelican Hill.
beatifully appointed room & immaculate grounds.
Everyone
We visited for our 21st anniversary. Booked an ocean view bungalow. We were very impressed with the high quality furnishings & attention to detail. Loved that we could park in front of our room. We were a little bummed that our ocean view was a bit obstructed by other roof tops and trees, but appreciated the furnished private patios. Will definitely consider visiting again.
Review comment
Giuseppe Lama responded on Nov 11, 2016
Thanks for staying with us and for sharing your feedback. We work hard to make our guests happy and look forward to welcoming you back again in the future. Kind regards, Giuseppe Lama Managing Director The Resort at Pelican Hill
too much noise not enough coffee
Everyone
lovely property, bad sleeping AC sounds like a muffled jet engine, ground crew started at 715 right below our room went on for over an hour and a half..could not use our patio..very little coffee left in room had to call down and an hour later housekeeping finally showed up with it..fireplace in bedroom did not work
Review comment
Giuseppe Lama responded on Nov 8, 2016
Thank you for taking the time to share your candid thoughts about your recent visit. I regret that your stay was anything less than perfect. Please know that I have personally addressed your feedback about the AC, landscaping crew, fireplace and coffee with our management team. We appreciate you sharing your concerns, so we can improve in the future. We certainly hope to welcome you back for a better experience. Kind regards, Giuseppe Lama Managing Director The Resort at Pelican Hill
relaxing & luxurious
Everyone
I felt very pampered. The grounds are beautiful, the room is spacious and I enjoyed the soaking tub and the fireplace. It would have been perfect if the Ocean View room I paid for actually had an Ocean View. I should have requested a room with an actual view of the ocean immediately, but I unpacked and got comfortable. The front desk said they would have moved me. I was hoping to just be comped the price difference but was told they could do nothing about the price since I booked through a 3rd party. So next time I will insist on a room that satisfies all criteria right away. Otherwise I enjoyed my time there and will definitely go again.
Review comment
Giuseppe Lama, Managing Director responded on Jan 1, 1970
Thank you for sharing your kind thoughts on our review page. I am delighted to read that your overall experience was enjoyable. We hope to have the pleasure of welcoming you back again soon.
Everyone
Everything was great with 2 exceptions. 1- bad sewage odor near entrance of our bungalow and also near pool entrance Quality of food was mediocre Service was superb! Setting spectacular. Room very sumptuous would definitely return for a longer stay! Highly recommend !
Review comment
Giuseppe Lama, Managing Director responded on Jan 1, 1970
Thank you for sharing your thoughts with us. I am pleased to read that your overall stay was enjoyable. We hope to welcome you back soon.
Mike, Thank you for sharing your candid feedback with us. While I am glad to read that you had a wonderful overall experience at the Resort, I apologize that we did not provide that same level of excellence during your dining experiences at Coliseum Pool & Grill. Please know that I have personally addressed your detailed comments with our management and culinary teams, so we may improve. We sincerely appreciate you taking the time to share your insight and hope to welcome you back for a much-improved visit soon. Kind regards, Giuseppe Lama Managing Director The Resort at Pelican Hill