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Pendry Newport Beach

4.5 star property
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Photo gallery for Pendry Newport Beach

Exterior
Property video
Breakfast, lunch, dinner served; American cuisine, garden views
Point of interest
Cocktail bar, alfresco dining, open daily

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
690 Newport Center Dr, Newport Beach, CA, 92660
  • Place, Fashion Island
    ‪1 min walk‬
  • Place, Lincoln Experience Center
    ‪10 min walk‬
  • Place, Newport Beach Country Club
    ‪15 min walk‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪10 min drive‬
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Room options

View all photos for Garden King

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden King

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Queen Queen

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden Queen Queen

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Skyline King

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Skyline King

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline Queen Queen

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Skyline Queen Queen

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Coastal King

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Coastal King

10.0 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Coastal Queen Queen

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Coastal Queen Queen

  • Partial ocean view
  • 405 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 565 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Coastal Studio Suite

Coastal Studio Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Coastal Studio Suite

  • Partial ocean view
  • 565 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Corner One Bedroom Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Corner One Bedroom Suite

  • Garden view
  • 660 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Ocean One Bedroom Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Corner Ocean One Bedroom Suite

  • Partial ocean view
  • 660 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe One Bedroom Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe One Bedroom Suite

  • Partial ocean view
  • 825 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand One Bedroom Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand One Bedroom Suite

  • Partial ocean view
  • 1250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Island Specialty Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Island Specialty Suite

  • Partial ocean view
  • 1450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Lido Balcony Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Lido Balcony Suite

  • Partial ocean view
  • 1040 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Newport Residential Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Newport Residential Suite

  • Partial ocean view
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pendry Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Pendry Suite

  • Partial ocean view
  • 2000 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Hospitality Coastal Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Hospitality Coastal Suite

  • Partial ocean view
  • 860 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Garden King Accessible Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden King Accessible Room

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Queen Queen Accessible Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden Queen Queen Accessible Room

  • Garden view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner One Bedroom Accessible Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Corner One Bedroom Accessible Suite

  • Resort view
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand One Bedroom Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand One Bedroom Suite

  • Bay view
  • 1250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Lido Balcony Two Bedroom Queen Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Lido Balcony Two Bedroom Queen Suite

  • Bay view
  • 1400 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Two Bedroom Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Two Bedroom Suite

  • Bay view
  • 1275 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Island Two Bedroom Queen Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Island Two Bedroom Queen Suite

  • Partial ocean view
  • 1400 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Newport Residential Two Bedroom King Suite

TV, video-game console, DVD player, iPod dock

Newport Residential Two Bedroom King Suite

  • Partial ocean view
  • 1400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Corner Skyline One Bedroom Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Corner Skyline One Bedroom Suite

  • Resort view
  • 660 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Pendry Two Bedroom Suite

Pendry Two Bedroom Suite | Living area | TV, video-game console, DVD player, iPod dock

Pendry Two Bedroom Suite

  • Ocean view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

About the neighborhood

Newport Beach

Located in Newport Center, Pendry Newport Beach is adjacent to Fashion Island with other popular attractions like Balboa Pier within a within a few miles (5 km). This 295-room, 4.5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Fashion Island - 1 min walk - 0.0 miles
  • Lincoln Experience Center - 10 min walk - 0.6 miles
  • Newport Beach Country Club - 15 min walk - 0.8 miles
  • Newport Dune - 3 min drive - 1.2 miles
  • Balboa Yacht Club - 6 min drive - 2.1 miles

Getting around

  • Laguna Niguel Station - 18 min drive
  • John Wayne Airport (SNA) - 17 min drive

Restaurants

  • ‪The Lot - ‬9 min walk
  • ‪R+D Kitchen - ‬7 min walk
  • ‪Back Bay Tavern - ‬9 min walk
  • SET Steak & Sushi
  • ‪Mendocino Farms - ‬7 min walk

About this property

Pendry Newport Beach

Timezone: America/Los_Angeles Situated in one of Southern California’s most beautiful and prestigious locales, The Island Hotel Newport Beach, reflects the vibrant Southern California lifestyle—combining luxury with a sense of casual elegance and comfort. Newport Beach offers miles of beautiful beaches and an incredible array of shopping, dining, sporting, sightseeing and cultural activities. Many of the spacious guest rooms offer panoramic views from private balconies encompassing either lovely Newport Harbor and the Pacific Ocean, the pool terrace or Newport Back Bay.   This hotel charges a fee of $12.95 for WIFI per 24 hour period. This hotel charges a fee of $30 per day for Rollaway beds. In Newport Beach minutes from the beach
Guests can expect TVs with DVD players and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, sitting areas, and minibars.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Secured, covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 60 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Bar Pendry
  • SET
  • Tree Shack

Things to do

  • 24-hour health club
  • Children's club
  • Full-service spa
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • DVD player
  • Fenced pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference center (58,000 square feet of space)

Outdoors

  • In a nature reserve
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Reception hall
  • Renovated entire property - September 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • Pay movies
  • TV
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 69.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls
  • Shuttle service

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 10 to 60 per person
  • Airport shuttle fee: USD 300 per vehicle (roundtrip, maximum occupancy 3)
  • Covered valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Island
Hotel Island Newport Beach
Hotel Newport Beach
Island Hotel
Fashion Island Hotel
Island Newport Beach
Island Newport Beach Hotel
Newport Beach Island
Newport Beach Island Hotel
Fashion Island Hotel Newport Beach
The Island Hotel Newport Beach

Frequently asked questions

Is free cancellation available at Pendry Newport Beach?

Pendry Newport Beach offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Pendry Newport Beach?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Pendry Newport Beach on Apr 19, 2026 start from $432, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Pendry Newport Beach?

This hotel is situated in Newport Center, just steps from Fashion Island. You'll also find Pelican Hill Golf Course and Crystal Cove State Park within a short drive.

Is parking available on site at Pendry Newport Beach?

Yes, secured valet parking is offered for USD 70 per night with in/out privileges. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Pendry Newport Beach?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, reflexology, and aromatherapy.

Does Pendry Newport Beach have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, an al fresco restaurant, and champagne service at this hotel.

Does Pendry Newport Beach include a casino on the premises?

No, Pendry Newport Beach doesn't have a casino.

Will I find an indoor pool at Pendry Newport Beach?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Pendry Newport Beach?

There are many amenities for couples at this hotel, including champagne service and in-room massages in each guestroom, and some feature ocean view.

Are there hot tubs at Pendry Newport Beach?

No, there isn't a spa tub at this hotel.

Does Pendry Newport Beach have a restaurant that serves breakfast?

Yes, Pendry Newport Beach serves a full breakfast for a surcharge each morning at SET.

Does Pendry Newport Beach allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Pendry Newport Beach for a fee of USD 150.00 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Pendry Newport Beach?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Pendry Newport Beach?

The closest major airport to Pendry Newport Beach is John Wayne Airport (SNA), which is 5.4 mi away (17 minutes by car). Another top airport is Fullerton, CA (FUL-Fullerton Municipal), which is located 24.8 mi away (43-minute drive).

Are there rooms with balconies that I can book at Pendry Newport Beach?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a furnished patio where guests can enjoy ocean and garden views.

Does Pendry Newport Beach have a wedding venue?

Take advantage of the wedding venue at Pendry Newport Beach if you plan to say "I do" during your trip.

Pendry Newport Beach Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 419 out of 529 reviews
Rating 8 - Good. 53 out of 529 reviews
Rating 6 - Okay. 32 out of 529 reviews
Rating 4 - Poor. 8 out of 529 reviews
Rating 2 - Terrible. 17 out of 529 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Michelle

Business traveler
Disliked: Cleanliness, staff & service, amenities
Hotel is over price and all is about selling liquor and a full mini bar where you can’t even touch the mini bar or you get charged $500. I asked for dog balls three times and they couldn’t bring him. The lights are on a sensor that they all go off at night and it’s a nap barrier free and dangerous so I hurt myself and I asked for ice pack and they don’t even have one all night long there’s parties and it’s totally loud. The acoustics in the hotel has terrible and the installation and the wall walls. You can hear everything never again the worst hotel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff at steak restaurant were so rude and we were looked down upon the entire evening .
Stayed 1 night in Dec 2025

10/10 Excellent

niniya

Stayed 1 night in Dec 2025

10/10 Excellent

Marlon, SAN DIEGO

Stayed 1 night in Dec 2025

8/10 Good

Bita

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room but no amenities which was surprising.
Stayed 1 night in Dec 2025

2/10 Terrible

AMARINDER

Not the stay I could not make it due to my mother emergency doctor visit
Stayed 1 night in Dec 2025

6/10 Okay

Bei Hua

Stayed 1 night in Dec 2025

10/10 Excellent

John, Toronto

Stayed 6 nights in Dec 2025

10/10 Excellent

Cory

Liked: Cleanliness, property conditions & facilities
Amazing hotel and room was spacious
Stayed 2 nights in Dec 2025

4/10 Poor

carrie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
I stay at the Pendry about once a month and have been staying there since they opened and them before that when it was the Island Hotel. I am surprised every time that I am never greeted back with a "Nice to see you again" or a welcome back- and I have NEVER been given an upgrade. In fact, the rooms I have had the first three trips keep getting worse. Since I stay there so often I know what their normal layout is so they have been missing furniture- dont have all the amenities- its a bit absurd for how expensive the hotel is. Parking alone is $50.00. A welcome back would go so far- but I think I will not be spending my money at the Pendry anymore considering there is the Vea just down the street.
Stayed 1 night in Dec 2025

10/10 Excellent

Catherine Ann

Liked: Cleanliness, staff & service, amenities
Our one night stay was wonderful! The room was very comfortable and clean. The bathroom was very roomy. We had drinks at The Pendry Bar before dinner at SET. Both places were tasty!
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

The facilities were pristine and the staff were very friendly and helpful.
Stayed 3 nights in Dec 2025

10/10 Excellent

Deepakumar, Atlanta

Stayed 1 night in Dec 2025

4/10 Poor

Sean

Liked: Cleanliness, staff & service
A very strange crowd making it uncomfortable.
Stayed 1 night in Nov 2025

10/10 Excellent

M.Cyrus, Santa Clarita

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Will definitely stay again!
Stayed 2 nights in Dec 2025

10/10 Excellent

Robin

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Asa

Stayed 3 nights in Nov 2025

10/10 Excellent

Jiyou

Stayed 7 nights in Nov 2025

10/10 Excellent

Denise

Stayed 1 night in Dec 2025

10/10 Excellent

Haseeb

Stayed 2 nights in Aug 2025

10/10 Excellent

Brandi, Aurora

Liked: Cleanliness, amenities
Room was beyond perfect, room service was great, grounds were so clean, beautiful stay
Stayed 2 nights in Nov 2025

8/10 Good

Mikhail

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in process ruined my impression of the hotel. I had booked a room for four people, but I was given a room with only a single bed. It was Thanksgiving, and they informed me that there were no other rooms available. When I asked how four people could sleep in one bed, they replied that the room could accommodate four people, but it wasn’t guaranteed that four people could sleep in it. I was extremely frustrated. They tried to convince me to pay for a suite upgrade that included an extra bed. When I asked why I can't get a room for four people, they answered that it was a mistake in the booking system. The situation was only resolved when I escalated it to a manager. The manager provided me with the room I had booked, which had a king bed and a sofa bed. This hotel is positioned as luxury, so I didn’t expect to encounter such problems during my stay. I was also surprised that I was pressured to purchase an upgrade instead of being given the room I had booked.
Stayed 1 night in Nov 2025

6/10 Okay

Jeff

Stayed 5 nights in Nov 2025

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