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The Gateway Hotel Church Road

3.5 out of 5.0

Recent guest reviews

We were at The Gateway, Coonoor for three nights. What a beautiful property it is. Green lawns all across. Old world rooms with wooden flooring but with all amenities. Their biggest asset are their staff. Right from the front office to the dining room and the housekeeping staff all were ready to help and really looked after us very well.we were welcomed by the General Manager Mr. Muralidharan and Mr. Loganathan and Kannan. They even helped us with tickets on the toy train. The dining room staff Lingam, Anand Kumar and Ramesh (just some of the names I can recollect) helped us with suggestions and excellent service. Very good breakfast spread. Just a couple of points where they could improve. The room I was in didn't have enough or convenient power points for charging. And secondly the dining room chairs need to be changed. Not comfortable and the cushions on them though tied kept slipping off. Will surely go back for more.

This is our second visit to this place. The Gateway incidentally now has a heritage tag and the certifcation was awarded during our stay in March 2108. What I liked about this hotel? The location which is away from the hustle and bustle of the actual town. The service quality and the very friendly staff. The quaint rooms *especially the superior ones) that face the green lawn with a variety of flora and fauna.The only crib that I have isthe trees aren't named. You will be greeted every morning with lovely chirp of birds. The food, the restaurant serves quality food. Breakfast is on the house while the lunch and dinner is paid service/ Though most people end up having lunch in Ooty or some other place they are likely to visit. The activities are a bit let down I must say. the cycles seem to be from the British era as is the hotel. So are some of the games that are available The yoga and health centers are good. The staff at the health center are friendly and well trained. I suggest you try their head massage - the shilayukth or something like that which they call. I must say overall this is an excellent place for a quiet holiday. One need not do anything spectacular just stay within in the hotel premises gives you a soothing effect along with as I mentioned earlier a friendly and always at your service staff.

Visited during the winters and the stay was heart warming. We arrived late and crashed into the room, all the tiredness was gone as soon as they lit the fireplace. The old styled fireplace inside the room was amazing, and the hotel staff were really courteous to lite it again and again, incase it went of. Apart from the fireplace, the rooms were also great and spacious. The food was also spectacular. I would recommend visitors to try out the local cuisine on the menu. Definitely had a good time.

Upon seeing the dark wood in the rooms and the reception this hotel looked a little daunting. It was an old club hence the panelling etc. HOWEVER the rooms were fine but it was the service level that stood out. Upon arrival we had a minor crisis when we realised my wife had left her bag and medication on the train which had left town almost 2 hours earlier. The Front office manager (John) immediately took control, went with my wife back to the station, ensured that the station staff understood the problem and ensured action. He contacted us an hour later to say that the train had been searched at the next station and the bag found. We have dietary requirements so a waiter(Chandrou) took it upon himself to explain on both evenings what we could and could not eat out of a buffet of approx 50 dishes . He also introduced us to a couple of outstanding puddings. Our laundry was returned cleaned and pressed in 4 hours. Nothing was too much trouble - incidentally the food quality was really good catering for veg and non veg .

What a delightful team of people work at this hotel! All the staff are extremely courteous and welcoming and very keen to ensure you enjoy your stay. In the evening just before dinner there was a half hour magic show, which was super. I went to the restaurant on my own for dinner. The head waiter asked me if my husband would be along later. I explained that he was in bed with a wretched cold , cough and sore throat. He was very concerned and kindly suggested some healthy simple dishes that local people would eat to ease those symptoms. Soon after I returned to my room, my husband's supper arrived. It was a success. My husband who hadn’t had much of an appetite enjoyed the soothing fare on offer. All staff were very smartly, rather formally dressed. In the restaurant was a largish group of English-speaking tourists wearing all manner of inappropriate clothing from women in ill-fitting see-through blouses (Indian women are so modest and elegant) to walking shorts and sweatshirts. I felt sorry for the staff. The building is quirky because of its history. Our 'cottage' was a bit disappointing because while there was lots of space, the decor was rather dull and plain. The sitting area had no pictures on the walls. There was simply some 'brown' furniture and two dreary looking stuffed armchairs, probably very authentic for a period house. They were of good quality, just a dull green. We couldn't see out of the windows because of the privacy nets, so we were even more focussed on the furniture. The furniture does not do justice to the hotel's ambience and the high professional standards of the staff. Taj hotels do tend to be very practical. Some touches of flair and colour are needed here and there. It would make such a difference, especially in this beautiful, colourful country. The bed and pillows were very comfortable. Overall a good experience with excellent service. The church next door is really worth a visit. It is beautifully maintained and very pretty

The hotel is in a really good location to explore the area. It is an old establishment which has a number of cottage style rooms. There is no air conditioning as it gets rather cool up in the hills. A fan heater is provided and hot water bottles are put in the bed for you during the evening. The grounds are restful and allow you to soak up the atmosphere outside if you want to. The bar itself is small and seems to service a dark sitting room outside it. The restaurant is clean, but the food on offer was nothing to write home about. The views from the restaurant seem peaceful. During breakfast, the chef would loose orders for eggs, so you had to stand by him to stop him giving your order to someone else. We used the laundry service which was good and was value for money. The staff overall were welcoming and helpful. Not an unpleasant stay.

We had a very pleasant two night stay in a garden room. The bedroom was rather small and a small fridge would have been useful. A few recliners outside in the garden rather than upright chairs would have made somewhere relaxing to sit after a hectic day touring. While the paneled bar area was very atmospheric but it was small and cramped when the hotel had many visitors, and it took some time to get a drink before dinner. The buffet was very varied and the dining room bright and airy. Cooked breakfast service was slow. The gardens are very well kept and good for a stroll after dinner. The staff were very attentive and helpful.

The service in this place is second to none. We arrived after a 10 hour journey to find we could go straight to our (upgraded!) room and complete check-in later. We had a club sandwich in the restaurant (it was 10pm!) but the other food looked great and the service was fantastic. As we passed reception on our way to bed, the night porter followed us with hot water bottles. Marvellous! Our massive room was a child-of-the-sixties....if those walls could talk, I am sure they could tell some tales! A lovely stay, I wish it had been for more than one night.

We had a room overlooking a small courtyard, so not much of a view, but very comfortable and clean. The hotel had arranged a magician on our first night, which was a pleasant introduction. Many of the other guests staying there (it was a weekend) had driven up from Mysore or Bangalore, as it is much cooler in this location. The staff could not have been more friendly or helpful and the only slight downsides were the small and cramped bar area, the slow service and the fact that our room was next to the service area from the kitchen. But the little touches (hot water bottles in our bed to warm it up) and little cards with a flower and a poem more than made up for it. There was a lovely garden with chairs and tables and the views of the surrounding valleys truly beautiful.

In contrast to the chilly night air, a warm welcome awaits you at the Gateway. All staff are exceptionally friendly and helpful; small touches such as hot-water bottles placed in your bed convey the sense of thoughtfulness. You can even request a fire in your room's fireplace, although we did not feel the need for that. The bungalow accommodation is very spacious, and charmingly old-fashioned, as is the rest of the hotel. There is a real nostalgic sense of bygone days in terms of tea on the lawn, a stiff drink in the small wood-panelled bar (the barman makes good cocktails), and even a barbecue on one of the lawns. Evening meals were good, as were breakfasts: you can eat while gazing out towards the mist-wreathed Nilgiri Hills.

Church Road Upper Coonoor Coonoor Tamil Nadu

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center
  • Concierge services

The Gateway Hotel Church Road places you 1.4 mi (2.2 km) from Sim's Park. This 33-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Ooty Rose Garden is also 10.2 mi (16.5 km) away.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.


All of The Gateway Hotel Church Road's 33 rooms are individually decorated and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect wired Internet, free WiFi, and 32-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and slippers. Other amenities include free bottled water, ceiling fans, and laptop-compatible safes.

Property features

The Gateway Hotel Church Road features free WiFi in public areas, conference space, and a business center. The 24-hour front desk has staff standing by to help with concierge services and securing valuables. Additional amenities include an arcade/game room, laundry facilities, and a gift shop.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 698 reviews