2/10 Terrible
Megan
Sep 26, 2025
I’m not sure how the rooms were because I was unable to stay. The hotel requires guests to pay a $150 deposit that can only be done with a credit card. The woman at the front desk was apologetic and I get it, it’s not her policy, but it’s not advertised on this site or on theirs. Plus it’s ridiculous that it can’t just be paid with a debit card. I had to drive over an hour to get home then go to work in the morning.
Furthermore I’m having a hell of a time getting a refund for my room because I was charged by hotels.ca after booking the room even though I was told when booking the room I wouldn’t be charged. I tried to cancel the booking, but was told it’s not possible because check in had passed. Fine, tried to get some help with customer service and they can’t find my booking with my name or phone number. I had to search for 15 minutes to find a number to call customer support but of course no one can find my phone number. I can’t find a confirmation email and I can only talk to customer service if I have a confirmation number.
So now unless I get this fixed and refunded I’m out $118. I’m not happy with how this booking site is run.
Megan
Stayed 1 night in Sep 2025




















