Canadas Best Value Inn & Suites2.0 out of 5.0
Recent guest reviews
The room was very dirty we had to clean the table dresser tv and tv stand the kitchen the bathroom and all the dishes. Found garbage he breakfadt area counters walls tables and chairs were all sticky. Would not eat anything from thete. No smoke alarm in the room mforter and stained sheets. T
While the value was there, you definitely get what you pay for. Very poor housekeeping. Mold in coffee pot from last guest who left coffee in pot and it wasn't rinsed. Hair on floor in bathroom. Wouldn't recommend and only would say stay there if low price is your only consideration.
Booked hotel because I was hoping it was within walking distance of Vernon Jubilee Hospital. It isn't. After super early morning flights and a day spent at the hospital with my father all I want to do was crawl into a nice clean bed. Pulled back the sheets and they were stained. Gross! Too tired to call the front desk I just slept on top. In the morning I complained and was told it would be taken care of. After another long day at the hospital I came back to my room to find out they hadn't done any housekeeping at all. Probably didn't even open the door to the room. I tried to call front desk no answer. I walked down to the office. Door was locked so I rang the bell no one showed up. There was a phone number so I called...still no answer. I rang the bell again and someone finally showed up. Looking a bit 'stoned'. I told him my problem and he said he would come change the sheets but by that time I just wanted my money back and find another hotel. He couldn't find my paperwork to give me a refund so I had to give him my credit card receipt and he supposedly credited it for one night but I still don't see a credit on my card. There were no apologies or anything for the situation. Over all it was just a really bad experience and I would not recommend anyone stay here.
We stayed for five nights during the 55+ B.C. Games and the motel was filled to capacity. Our room was nicely appointed and very clean. The sheets were changed at my request when my husband had a wound bleed while asleep, and it was done cheerfully. The breakfast was more than adequate for a competitor (swimmer), although with a full motel, the supplies did need to be replenished regularly, and again, this was done cheerfully. If I return to Vernon, I will definitely stay here again.
The room was not cleaned very well. Lots of hair around the room. Bathroom was dusty, dirty and not cleaned well. Kitchenette towels were disgusting. Outdoor patio was not cleaned at all - cigarette ashes everywhere.
We checked in and when we viewed the room, we decided to see if there were vacancies in nearby hotels. Luckily we found another place. The room was dirty, dusty, smelly and overall disgusting. The modem and microwave were dusty, the headboard was filthy with stains. The carpet was covered in gunk and stains. When we returned the card keys and informed the clerk we were leaving, he had no reactions and did not seem surprised. We would rather sleep in a tent than stay here. We were able to obtain a refund from the booking company.
Room is not clean and kitchen area is very messy. Breakfast is bad ... the only fruit available is banana. No one is present to clean the breakfast area, everything is very messy, syrup bottle is sticky and attacked flies ...
Staff were friendly, pool was good enough for the kids, nobody got a rash. After the condition of the room we weren't so sure. Room 212 1. my toddler found the previous tennants rotten sippy cup under the bed. 2. further inspection under the bed proved that it had never been vacuumed. Dust bunnies reminded me of a H.R. giger art book (google it) 3. Little beetles, no not bed bugs, the kind that crawl out a bag of food left in a car. 4. air conditioner grate had some weird stringy buildup, kind of like an old shower drain. 5. Blood on the blanket, told the staff, they didn't care.
Good value for your money as a family of five. Room was clean. Pool area is clean and kept up. Our rooms set-up with sofa bed as you walk in was ok for us, but if someone sleeping on sofa bed and you had kids in the separate room, difficult to get to between bedrooms as sofa bed once out blocks access. There are two washrooms and pleasantly surprised as they were name brand supplies as well as options. Breakfast was lacking in selection, and not as fresh as some places. No protein (eggs or meat). None of my family are really big breakfast eaters so selection worked for us. Only seating for six inside- there is a nice outside patio, but nothing out of sun and right near highway. Would stay there again as service very friendly and all areas clean.
Dark, dated, dirty and smelt like cheap air freshener. After my husband checked in we checked out the room. Walking up to our room stairs are dirty and carpet is stained. Once in the room didn't want to stay. Went for supper on the way back we stopped at a hotel to see if they had any rooms. They didn't. So we brought our luggage in. I made sure to place our luggage on hard surfaces. The carpet in the room is disgusting if I had a small child that was crawling I would not have stayed. We kept our shoes on and I made sure to have my flip flops on the floor beside me so I wouldn't have to walk on the floor. Some of the plugins in the wall don't work, or have been shut off. Room was dusty, and didn't smell great. I take my own pillow from home to use but I left it in the car as I didn't want it to be in the room. Room is small, dark and unpleasant. Took a photo of the alarm clock very dusty. Also took a photo of the stained carpet in our room. We had to ask for a remote for the tv as there wasn't one in the room. Apparently people have stole them in the past not sure why as the tv is dated. If they got rid of the carpet, super cheap towels and bedding it would be much better. Also they really need to get rid of the carpet on the outdoor stairs. Won't stay here again. I felt creeped out staying here.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 64 reviews