The unit itself was fine, the management and the check-in information was horrible. There was only one email (which was not received on time) that let us know that we were to pick up the parking permits. All other notices only indicated the lockbox code and the door codes. The management staff was rude, and gave conflicting information. The TV's did not work because the remotes did not have batteries, management did nothing to rectify this despite being contacted both by txt and phone for 3 days. There seemed to be just canned responses via text, and bad information from the actual staff when they were called. Horrible arrival information, horrible departure information. This is not rocket science and they should have it down.