We were arriving from another hotel in Ubud, where you have more tourists than locals... 4 days at the beach were going to relax us. The hotel is in a very nice and secure area, is very clean and visibly well maintained. Our family of four took a family suite, two rooms with a shared small living room. Not big, but big enough, and visibly recently renovated. The pools are big, beach is OK with white sand cleaned daily by the hotel employees. You can't swim far in the sea so the pool is for you if you want to exercise!
What was great is the family-friendliness of the hotel: first the family suite, then the kids club for 18 month-12 yo kids where visibly competent and friendly people take care of your kids while you sip a glass at the beach. There is a weekly program with one new activity every hour from tennis to wall climbing or painting, that will keep them busy and they even bring kids to lunch. Your kids also get at check-in a welcome bag with a special bottle they can refill at anytime with juice at the bar, for free. You are then sure they stay hydrated. They also propose the Kids pass where for $10/day kids can order any food from a children menu in all restaurants. And the most appreciated part is that that menu is not the usual chicken nuggets, pizza and pasta menu of most hotels. You find steaks, fish, steamed vegetables, soups, well, we never saw before such a healthy menu for kids in any hotel, congratulation to the chef and the management. You won't find organic food, definitely they are careful on the quality...
Breakfast buffet is definitely worth it, plenty of high-quality food of all kinds, freshly squeezed fruits, western, asian food and even a kids corner with cartoons, special buffet and babysitters so that parents can have a quiet meal. There is no buffet besides breakfast and special events, that's a regret. The hotel is treated against bugs and mosquitos with fumes, you just have a few seconds to rush to the beach when you hear the machines as they do it in plain afternoon without notification. Otherwise you end up in a cloud that is probably not very healty (and smells chimicals).
Employees are very helpful and friendly, and there are plenty of them available.
On the negative side, catering prices are like US prices, and you experience the double taxing trick with the currency rate. When prices are in US$, you need to add roughly 21% taxes on top, then the hotel charges the credit card in Indonedian Rupiahs using an exchange rate that's roughly 5% more than the one of the banks. So when you see a price in US$, you can add 25% to know the exact price you will pay.
Prices in Rupiah also have 21% tax on top, and as an example a basic orange juice at the pool cost $7. You then need to plan your budget appropriately.
There is good Internet service in the hotel, charged at $20 per day or free from the hotel lobby.
Overall that hotel is great for families and they take great attention to the quality of food, hygiena, hydratation of guests (plenty of water bottles, juices for kids) and the maintenance of the hotel, quality of the rooms. I definitely recommend it
Dear Ehtisham, Thank you for your kind words of our resort. It is uplifting to hear that you enjoyed our spacious room completed with Westin Heavenly Bed, refueling breakfast at Seasonal Taste, the pool and that you were pleased with attentive and friendly service of our associates. We do look forward to welcome you back in the near future for another memorable experience. Alex Dietzsch Executive Assistant Manager