Best Western Bestwood Lodge Hotel3.0 out of 5.0
Recent guest reviews
Another enjoyable stay. Super friendly staff, nothing is too much trouble. I can highly recommend the breakfasts in the lovely dining room overlooking the grounds. Comfy beds, clean. I’ve been staying here for years – what’s not to love.
My sister had her wedding here December 2017. The function itself was excellent, but overall the standard at the hotel was poor. My original booking (made 22 months earlier !!), was lost. Thank god I had the foresight to phone and check the week before the wedding, and rooms were still available. Approximately 45 of us were staying at the hotel on the night of the wedding, on a bed and breakfast basis. So why on earth was there not enough food for us all to have breakfast ?? There’s no excuse ... you know how many people are booked in !! It was embarrassing for everyone. Completely unprofessional and appalling. I certainly would not recommend this hotel. Such a shame, as it’s a beautiful place.
Such an amazing building of such great architectural importance but it STOPS there... this is a disappointing experience. We arrived, waited 15 minutes for service for a drink. Asked for a quiet room, which turned out to be over the kitchen complete with emptying of many glass bottle bins. There were no sparkling wines whatsoever,available, the bar staff did not appear to know what sparkling wine was... Reme Martin was also only available for one person as none was left...on retiring to our bedroom, room service could only provide a sandwich after 11 pm, apparently it’s too difficult to cut up one of their pork pies! For that you have to wait for a chef in the morning...
Room had very poor heating, ended up with an electric heater, the entire hotel was cold, had dinner in the bar area and food was cold by the time I had finished my meal, same for breakfast. Run down and in need of renovation.
This glorious hotel with wood panelled lounge and bar, galleried landings and picturesque grounds overlooking Nottingham in the distance is ruined by pokey little rooms. Our (smallest size you could get away with) double bed was shoe-horned into the room leaving only 6" between bed and wall. Not even room for a bedside table. The two of us had to choreograph our movements around the room so we didn't fall over each other. Room 24 (our room) is classed as, and charged as, a double room. I'm sorry but this is in reality a small SINGLE room. A lovely hotel to visit or dine in, but ghastly rooms. Even the bathroom hasn't got room for a bath. You get a small (albeit recently renewed) shower cubicle. Oh, and watch out for the smoke detectors - the 10 second interval flashing LED lights have the intensity of a disco strobe light in the dead of night.
Left standing around upon checking in, dangerous 1st floor banister (low level height) landing poorly lite and unsafe. Extremely poor room decoration and uncomfortable beds which also didn’t smell fresh
This is a very old building, that is steeped in history and the bar area in particular is full or original character. Staff were all pleasant and we received great service throughout our stay. Bedrooms are not huge and were a little chilly, but there is little doubt that it would be near impossible to update the heating system, without removing so many of the hotels original features. There is a sign in the bathroom advising that due to the Victorian plumbing system that the hotel works off, there may be a delay in hot water reaching the room. We did not find this to be the case at all, and always had plenty of hot water. If you are not looking for a clinical, chain establishment, but like a hotel that has great original features and maybe in need of a little tlc due to it's age, you won't go wrong at Bestwood. We only paid £60 for a room on a Saturday night, which is great value for money.
Bestwood Lodge has the wow factor from the outside and as you walk into the main lounge bar area with it's huge fireplace but that's where it stops I'm afraid. The rooms were basic and looked a little shabby to be fair. We had travelled from Cheshire through the snow to meet up with other members of our family (9 of us in total) to celebrate two birthdays and sample Nottingham's Christmas markets which we did and had a great time there. Got back to Bestwood around 8pm and gathered in the bar/lounge area for a drink. Having had such a long day we decided to call it a day about 10pm just as the band came on for a private party being held there.Do not stop in rooms 6,7 or the Viscount room if there is a party on and you want to sleep earlier than 1am. We were in room 7 and may as well have had the band in there with us. Our tea cups were rattling. I asked if we could change rooms but was told the hotel was fully booked mostly by guests who were attending the party. It seemed pretty logical to me that the party guests should have had those rooms directly above the party venue and we should have had quieter rooms on the opposite side.....doesn't take much working out does it? The music stopped just after twelve but the noise of clearing up and guests who were still in party mode continued for a while after.For the few hours we did sleep, the beds were comfortable at least. Sorry Bestwood, you got this badly wrong for us and we won't be back.
Visited for a large (35) family gathering. On arrival it the place looks impressive and a nice reception room with log fire. Then we went through to another room to eat and the problems started.... 1. Cold - it was cold outside but for people to be eating with coats on and shivering really suggests a better heating system is needed. 2. Drinks - if you didn't have cash you couldn't get drinks as the card machine was not working. I ordered drinks at the bar& told the barman I had card only. The drinks were poured but then the card machine didn't work so they had to be left. 3. Staff- friendly staff but some probably more suited to a truck stop cafe. E.g. Bra strap hanging down more than once, not knowing what Chardonnay wine was, serving in wine glasses with lip stick marks on. 4. Food-was bland. 5. We were also forced to change the menu from an originally offered 2 menus months in advance only to be told 2 weeks before that they would now only offer from 1 menu, meaning multiple people in the party had to change. This really was Faulty Towers come to life. On the plus side it was nice building.
Where do I start ..... The outside of the hotel looks stunning ...... after that it all goes downhill I booked a king size executive room .... I got a shabby, smelly twin When I complained, I eventually got 'upgraded' to a four poster room called King James - it was awful, I think it was last decorated when King james was in power. As a Diamond Elite member I though Best western would look after me as a loyal customer and make sure rooms were correctly allocated etc .... how wrong I was. The room was old & shabby, there was an old musty / dusty smell in the room and a damp smell in the bathroom, the room needs a total refurb asap. In addition to a terrible , bland room there were dead flies on windowsills!, old grey net curtains, curtains that were partially off their tracks, the bathroom was ancient, with a ripped towel, no loo brush and cheap loo roll, I would have been very disappointed if this was my wedding suite. The free wifi was none existent and did not work for more than 10 seconds at a time, the restaurant was OK, the food was very poor (hard chips?"! how does that happen??) In the morning the plug sockets were not working - they were the night before .. so no coffee in the morning. During check out I was overcharged for drinks I did not have, and finally the hotel standards must appeal to a certain type of customer as I found a cigarette stubbed out on my car - how lovely Not booked this hotel for @ 2 ½ years … Hoped it would of changed or have been upgraded....... I will never book it again nor recommend it to my work colleagues Other similar priced hotels in the area are far superior - I shall be there in future! There is a plaque in reception 2014 marking 30 years service as a best western hotel ..... doesnt really account for anything - I shall be posting my comment on tripadvisor and writing to head office
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- 24-hour front desk
Located 2.3 mi (3.7 km) from Bulwell Forest Golf Club, Best Western Bestwood Lodge Hotel is within a 15-minute drive of Hucknall Church of St. Mary Magdalene. This 3-star hotel has 40 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in central Nottingham and also within a 20-minute drive of Newstead Abbey and St Mary's Church.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a English breakfast is available for a fee.
The 40 rooms have coffee makers and desks. Guests can expect free WiFi and TVs. Bathrooms offer hair dryers and free toiletries.
Guests of Best Western Bestwood Lodge Hotel enjoy an outdoor tennis court, free WiFi in public areas, and 7 meeting rooms. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free newspapers and a porter/bellhop.
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 502 reviews