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The Westin Golf Resort & Spa, Playa Conchal - All Inclusive

4.5 out of 5.0

Recent guest reviews

Worst experience I have ever had. Words cannot describe how bad this place really was

I witnessed at least 5 people, including myself, slide and fall on the damp or wet pool side cool decking. The whole place is high gloss marble. Looks great, but it is like an ice rink. I wouldnt go back. Food was lackluster. Drinks were weak.

First, this hotel is very nice. I like the rooms and lay out as it is a large campus and small buildings with 8 rooms in each building. Was worried about all the walking, but shuttles came by easily and often and ended us being fine. With that said, this hotel missed the mark. 1.Missed all the basic expectations from a hotel - Cleaning the room, refilling the coffee packets, and removing dirty dishes. Things i would expect from ANY hotel I stay in and especially a 5 star hotel. An example is at check in they say nightly they will re-fill then included mini-bar in the room as this is an all inclusive hotel. The fridge only has 4 beers, a couple sodas, and water, but the expectation is it gets filled. This never happened. We called and requested it to be filled and it wasn't. Another example was cleaning of the room. We had to call to get our room cleaned and when it was cleaned they left dirty dishes in our sink! Gross... 2. Concierge was worthless - This high end service is great to have and something I would expect at a 5 start resort hotel, but at the Westin I was less than pleased with any of their support. I had left my laptop at another hotel and was hoping the Westin would help me work with the other hotel and excursions teams to coordinate the delivery of my laptop back to the Westin and initially I thought they would. I had to force the concierge to think about how it could be complete and use the Westin excursions team to see if they could get the laptop from the h

We enjoyed our stay. This hotel has very friendly & helpful staff. It's a large property, but they have shuttles running constantly if you don't want to walk. Food was good with lots of variety and we loved the golf course! My wife and I visited for our anniversary, so we left the kiddos at home and enjoyed staying in the Royal Beach Club (Adult only area) . Just an overall great experience.

We had a wonderful experience. The resort is large, but you can call concierge for transportation from one end to the other. Food was excellent. You will need to set up reservations ASAP for the entire stay as the good restaurants were booked for us past our stay. Many staff members remembered our names from check-in to the day we left! Be sure to do some extra activities/excursions and check out the shows in the evening. All liquor is premium and all-inclusive. Adult areas were separate from family areas, but most young children stayed in the kids camp.

The rooms were big and very comfortable! The staff was excellent and very friendly. I thought the food was going to be just ok after reading the reviews. Maybe they addressed the problem, but I thought the food in all the restaurants, including the Mitra buffet was very very good!!

The room was nice and big. The only issue we had was with flies coming out of the drain which was gross. I had to kill a few spiders as well.

Zip lining,horseback riding, tubing and hot springs were fun. Unfortunately, we were told we had to eat at the buffet the whole time. Being elderly eating with friends is a major part of the experience.

It is a big hotel, ideal for people with the following hobbies: - Golf - Cycler - Runners Great for families not much for couples or singles. I prefer RIU for couples

Hotel, grounds, stuff excellent!!! Exceeded our expectation for a n all inclusive hotel. Extremely helpful personal. Excellent selections of food all restaurants and buffet. Lots of smiles and Beautiful nature in Costa Rica. Will definitely return one day with kids this time!

I thought it was good value for the money. nice location, nice beach, pretty good food.You had to pay extra though for premier liquor. Costa Rica itself is spectacular, and we are looking to return and probably book at this hotel again PS I have no idea about the WiFI, but the review made me select something

Very nice trip. My wife and i enjoyed it very much. The experience of Costa Rica, coupled with the amenities of the hotel gave us an excellent trip.

Absolutely a wonderful resort. My husband and I went there somewhat as a second honeymoon. The food was excellent. Beautiful setting, great pools, and great drinks. Would recommend to anyone!

I went to a large resort in Guancaste because I desperately needed relaxation i didn't have time to make a lot of plans. The Westin was perfect for this type of trip, because the staff will take care of everything for you. The excursion company, which is great, has several locations right on site. The staff is friendly, professional, and well-trained, always willing to find a way to help. The grounds are beautiful and I love it that local animals are welcomed onto the property, instead of shunned. As a single traveler, I always felt safe at Playa Conchal.

Great experience! Definitely recommend! Make sure you contact the resort before you land to schedule a shuttle from the airport to the resort!

Amazing place for any type of vacation. The staff is incredibly friendly and accommodating. The food is delicious, and the rooms are beautiful!

For an all inclusive resort The Westin was a great place to stay. The hotel was beautiful and facilities clean. The food was ok, some restaurants better than others. Would like more flexibility with restaurant choices. Didn't like having to make our decision on where to eat for the week the first day we arrived, having not even seen the facilities. The staff was friendly and went out of their way to please the guests.

Loved the natural settings of the resort, the dinner restaurants were great, adults only pool was even better with a bar. Only thing they could have done better was more breakfast and lunch options... dinner reservations need to be made days in advance or you won't get one. The nightly entertainment was limited also. If you are looking for a large beach you won't find it here, but it really is pretty and blue on a sunny day.

Pro: -Room clean, resort landscape is nice, employee tried to make you happy but(read cons) -Italian restaurant is very good (read Cons) Cons: -Employee need to train a lot more to be 4 start Hotel( right now they equal to 2 start hotel employee). It took 1 hour 45 min to check in 5 rooms. -Only 4 restaurant for dinner and they are small. Two Italian are good but only 1 of it have AC, Asian restaurant is OK and the worse is Latin American both food and service. -Pool and Pool Bar stop service at 7 pm

I’ve traveled to 18 countries, but this was my first trip to Costa Rica. As we planned our vacation, we researched many resorts in the country. We mainly picked the Westin because we’ve had good experiences at other Westin resorts, and we read mainly positive reviews from other travelers. The resort is represented on several travel sites, and they have a website, but none of these really do the place justice. It was even better than we had expected. THE RESORT The resort is fairly large, but they will pick you up and drive you anywhere you want to go if you don’t want to walk. You need only ask. All the grounds are landscaped and well maintained. Our room was clean and was stocked with amenities and a full mini-fridge. Everything was in working order. THE SERVICE The service from the staff was nothing short of spectacular. Everyone was extraordinarily friendly, and it felt genuine and sincere, not like they were just being nice because it’s their job to be nice. At one point I was standing on a resort walkway looking at a map trying to determine which way to go, and a woman on the housekeeping staff stopped what she was doing to come over to me and ask if she could give me directions. Everyone on the resort greats you with a smile and “hola” or “buenos días” as you pass by. I asked for something slightly odd from the room service and the response I received was “no problem sir, you’re the boss here; we will take care of that.” Everyone that you will interact with speaks both English and Spanish. I tipped many resort employees during the week, but I was never asked for a tip, and never made to feel like it was obligatory. I’ve stayed in about a dozen resorts, many with very good service, and I think this resort had the best service I’ve experienced. THE FOOD There is something that everyone will like. In addition to the buffet for breakfast, lunch, and dinner, they have several nice restaurants for evening dining. At least three options are open at all times during the day. You can also order room service. We tried all the specialty restaurants and loved all of them. The buffet food was average to above average… nothing I tried was bad. The specialty restaurant food was all above average to excellent. A few of the dishes that I had would rival some of the best restaurants I’ve visited… and yes, I eat in nice restaurants with some frequency. If you don’t find some food you like at this resort, you’re a food snob on a level I’ve not yet encountered. THE COUNTRY Costa Rica is BEAUTIFUL! It’s a good blend of upscale resorts and modern conveniences, and unspoiled nature. The people are very kind and welcoming. We never felt unsafe in any of the areas we visited. When venturing off the resort, there are several vendors selling items and services, but you will not be attacked with a wave of high pressure selling like some places I’ve visited. Also, I felt like the locals were not trying to scam me. They will bargain and haggle with you on pricing, but I never felt like I was being taken advantage of. It wasn’t a shell game or three-card hustle buying experience. One of the vendors at the artisan tent on the resort property jumped up from her table and ran after a woman because she had forgotten to take her change from the transaction. It’s rare to see such a display of honesty, and this really impressed me. I can’t say enough about the good nature of the people here. I would definitely recommend the Westin resort. I will stay their again someday. Don’t hesitate! Book your trip now.

Playa Conchal S/N Cabo Velas Guanacaste

Hotel highlights

  • Steps from Conchal Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Playa Conchal, The Westin Golf Resort & Spa, Playa Conchal - All Inclusive is adjacent to Conchal Beach and within a few miles (5 km) of Playa Brasilito. This 406-room, 4.5-star resort has a golf course, a full-service spa, and 9 restaurants. On the beach, the resort is also close to Flamingo Beach.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. There are multiple options for onsite dining with 9 restaurants, including Cauri, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 406 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies, and iPod docks. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sofa beds, coffee makers, and free newspapers are also available.


Property features

Guests of The Westin Golf Resort & Spa, Playa Conchal - All Inclusive have access to a golf course, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for CRC 69600 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a 24-hour health club, and outdoor tennis courts.

Room options

Family Suite (Junior)

Full 2 | King 1 | Sleeps 4

Club Room (Royal Beach-Adults Only)

Full 2 | King 1 | Sleeps 3

Royal Suite (Beach-Adults only)

King 1 | Sleeps 3

Deluxe Room, Golf View

King 1 | Full 2 | Sleeps 4

Guest reviews for The Westin Golf Resort & Spa

Everyone (6) Couples (128) Business (3) Family (31) Other (6) Friends (13)
1

nightmare

Everyone

Worst experience I have ever had. Words cannot describe how bad this place really was

By on Jul 8, 2017

Review comment responded on Jul 13, 2017

Dear nightmare, We regret to hear that your stay didn't meet your expectations. Please, feel free to contact us directly for any additional comment. Best regards,

2

dangerous pool side area deck

Families

I witnessed at least 5 people, including myself, slide and fall on the damp or wet pool side cool decking. The whole place is high gloss marble. Looks great, but it is like an ice rink. I wouldnt go back. Food was lackluster. Drinks were weak.

By , from Florida on May 19, 2017

Review comment responded on May 29, 2017

Dear Vito, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations, we appreciate your constructive comments and we will take them in mind to take corrective measures in the future. Best regards.

2

nice property.. did not come across as 5 star serv

Everyone

First, this hotel is very nice. I like the rooms and lay out as it is a large campus and small buildings with 8 rooms in each building. Was worried about all the walking, but shuttles came by easily and often and ended us being fine. With that said, this hotel missed the mark. 1.Missed all the basic expectations from a hotel - Cleaning the room, refilling the coffee packets, and removing dirty dishes. Things i would expect from ANY hotel I stay in and especially a 5 star hotel. An example is at check in they say nightly they will re-fill then included mini-bar in the room as this is an all inclusive hotel. The fridge only has 4 beers, a couple sodas, and water, but the expectation is it gets filled. This never happened. We called and requested it to be filled and it wasn't. Another example was cleaning of the room. We had to call to get our room cleaned and when it was cleaned they left dirty dishes in our sink! Gross... 2. Concierge was worthless - This high end service is great to have and something I would expect at a 5 start resort hotel, but at the Westin I was less than pleased with any of their support. I had left my laptop at another hotel and was hoping the Westin would help me work with the other hotel and excursions teams to coordinate the delivery of my laptop back to the Westin and initially I thought they would. I had to force the concierge to think about how it could be complete and use the Westin excursions team to see if they could get the laptop from the h

By on May 1, 2017

Review comment responded on May 29, 2017

Dear Anonymous, Thanks for sharing your feedback. We regret that your stay with us didn't meet your expectations. We regret to hear about the inconveniences in your room and we appreciate your constructive comments to help us to improve our opportunity areas. Regarding your remarks about the concierge, please note that sometimes it's difficult to coordinate delivery with external properties, nevertheless, we appreciate your comments. Best regards,

5

plan to come back

Everyone

We enjoyed our stay. This hotel has very friendly & helpful staff. It's a large property, but they have shuttles running constantly if you don't want to walk. Food was good with lots of variety and we loved the golf course! My wife and I visited for our anniversary, so we left the kiddos at home and enjoyed staying in the Royal Beach Club (Adult only area) . Just an overall great experience.

By , from houston on Apr 10, 2017

Review comment responded on Apr 14, 2017

Dear C, Thank you very much for taking the time to share your comments. We're happy to hear that you had a wonderful stay and enjoyed the kind service of our people, the beautiful golf course and the exclusive facilities and services of our Royal Beach Club. We hope to have you back soon. Warm regards,

5

well maintained property with friendly staff

Everyone

We had a wonderful experience. The resort is large, but you can call concierge for transportation from one end to the other. Food was excellent. You will need to set up reservations ASAP for the entire stay as the good restaurants were booked for us past our stay. Many staff members remembered our names from check-in to the day we left! Be sure to do some extra activities/excursions and check out the shows in the evening. All liquor is premium and all-inclusive. Adult areas were separate from family areas, but most young children stayed in the kids camp.

By , from Dallas, TX on Mar 13, 2017

Review comment responded on Mar 25, 2017

Dear Adam, Thank you very much for taking the time to share your comments. We're glad to hear that you had a renewal stay with us and enjoyed the benefits of our All Inclusive, culinary offer and friendly service of our people. The next time you visit Costa Rica, we hope to have you back at The Westin. Warm regards,

5

great time!!

Everyone

The rooms were big and very comfortable! The staff was excellent and very friendly. I thought the food was going to be just ok after reading the reviews. Maybe they addressed the problem, but I thought the food in all the restaurants, including the Mitra buffet was very very good!!

By , from Charleston SC on Oct 17, 2016

4

good value for the price during the low season

Everyone

The room was nice and big. The only issue we had was with flies coming out of the drain which was gross. I had to kill a few spiders as well.

By on Oct 13, 2016

3

management needs training

Singles

Zip lining,horseback riding, tubing and hot springs were fun. Unfortunately, we were told we had to eat at the buffet the whole time. Being elderly eating with friends is a major part of the experience.

By on Nov 24, 2015

4

isolated

Couples

It is a big hotel, ideal for people with the following hobbies: - Golf - Cycler - Runners Great for families not much for couples or singles. I prefer RIU for couples

By on Aug 2, 2015

5

awesome trip.

Couples

Hotel, grounds, stuff excellent!!! Exceeded our expectation for a n all inclusive hotel. Extremely helpful personal. Excellent selections of food all restaurants and buffet. Lots of smiles and Beautiful nature in Costa Rica. Will definitely return one day with kids this time!

By on Jul 8, 2015