The TV in our room did not work, the staff brushed it off. They had no forks, cups, knives, proper plates to let us use. The staff did not even want to get us a toilet brush upon request we had to fought with them for it, she said they didn’t have any yet 15 min later she brought us one. We couldn’t get a late checkout. They did not ask us if we wanted more towels, did not replenish the body wash. The heat did not work in our room, in winter. It was a terrible experience. Breakfast from 6 - 9 am too early for our vacation, and it was not very good. The turkey bacon was not cooked at all.