2/10 Terrible
Kyle B.
1 jun. 2025
Le gustó: Limpieza
Absolutely Unacceptable - Dangerous Construction with No Warning
Beyond frustrated with this experience. After May 16th cancellation deadline, I was notified about construction just 1-2 days before arrival - clearly deliberate timing to trap guests.Construction created serious safety hazards for our family with young children: main stairwell closed, pool shut down, scaffolding with open railings everywhere. Power tools ran outside our door Friday/Saturday mornings, ruining our vacation.Vacasa's response? A pathetic 89 credit for "loss of amenity" - completely ignoring safety risks and disruption. This insulting gesture shows total disregard for customer safety and satisfaction.Property management obviously knew about this extensive construction but waited until after refund deadlines to inform guests. This is deceptive business practice designed to trap customers in non-refundable bookings while providing dangerous, substandard accommodations.Pool was supposed to reopen our checkout date (June 1st) but construction was nowhere near complete. The unit was fine, but building conditions were unacceptable and hazardous.WARNING to families with children: AVOID until construction complete. Multiple safety hazards present.This represents everything wrong with vacation rentals - poor communication, negligent service, complete disregard for guest safety. Cannot recommend this property or Vacasa to anyone.DO NOT BOOK.
Kyle B.
Se hospedó 2 noches en mayo de 2025
