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The hotel is clean with very nice rooms. It is convenient to many restaurants and the waterfront. I travel to Norfolk every year for business and plan on staying here again. I would recommend the hotel for business or leisure travel.
The hotel is beautiful, comfortable and has great restaurants, appeal and location. Overall very much enjoyed the stay. However I tried to take my toddler to the INDOOR pool and it was SO COLD I couldn’t even bare to get in for more than 30 seconds. I’m not sure if this was normal or a fixed issue (I reported it but never heard back if it was fixed and wasn’t going to brave it again with a 20mo old) but I was told by other staff that it’s “always cold this time of year.” Seriously for an indoor pool and a very nice hotel this was a huge disappointment. Especially because my husband was busy at a conference and it would have been a great place to spend some time and energy of a toddler. I hope they will seriously consider paying for a little more heat in the pool. Never saw a soul in there...can’t imagine why!
The hotel was very convenient. Parking was on premise and reasonably priced. The municipal garage was next door and seven dollars less per day. Food was good and the multiple bars and restaurants were great. There are many great restaurants within walking distance.
My husband and I stayed one night having a gift card as a getaway as we are local. We were told to book the room by Hilton with our credit card and use the $250 gift card at check out and only the difference would actually be charged to the credit card. Following those instructions, at check out, the front desk staff told us they could not do that and we had to call corporate. We did so from the front desk. The lady at corporate told my husband we could not be refunded. He handed me the phone and after I said "hello" she believed I was a Hilton employee and told me to have the police called and remove us from the premises. There was no manager on site and it took 45 minutes to have the situation resolved. Thankfully, a manager offsite was able to make a call after nearly an hour to have the $250 applied to the gift card and only the difference applied to our credit card as we were instructed to do by Hilton corporate in the first place. My husband and I had a wonderful meal at Saltine and the hotel staff was amazing. The hostility of the corporate office will have me never return to nor reccomend this hotel. If you are coming to my town, please stay somewhere else.
Absolutely loved the room, restaurants and atmosphere of the hotel. Lots of other places nearby within walking distance. We had the large corner room and it was definitely worth it. Saltines was awesome for dinner and drinks. We didn't have time to go to the other two but both were really busy. Really had a great time.
I was here for a conference recently and have to say I really enjoyed this hotel. It was nice and clean and all the food we had was good - noticeably better than typical hotel food. The best part though is the wine vending machines in the Varia restaurant! So much fun! Brittany, one of the sommeliers helped us out, she was so nice and we really enjoyed speaking with her. I wish all hotels I went to for work could be like this. 😊
They use the Hilton name but do not Honor Hilton policies for diamond or above members. And they tell you that. The restaurant is mainly for the public outside of the hotel guests. So if there’s a party, you’re not getting food.
Relatively new hotel with all that entails. HOWEVER, this is a new type design for Hilton--very open multi-level lobby with multiple restaurants and a great bar upstairs called "GRAIN." Grain is a great gathering place with better than average sports bar food, free pool table and shuffleboard table. It has great outdoor seating and since you are up 4 or 5 floors (I forget which) you have nice views of the harbor. Live music on weekends. Although the hotel was full from a conference, this bar was totally packed most every night I was there (Tuesday-Sunday). Great beer selection. "Grain" was not named after grain alcohol, but a mashup of GRanby street and mAIN street where the hotel is located. Lots of places to each/drink on Granby Street. Granby has a long history and used to be less upscale but now has some great places. "Hells Kitchen" is a great place less than a block away from the hotel. The downstairs coffee bar is really good. Very "granola" in that it is all natural foods--try the breakfast bowls--wicked good. Just don't ask for cream--they will look at you like you are truly barbaric--almond milk etcetera. There is a really cool arts district with great murals about 8 blocks away. I took a tour and spent a couple of hours walking around seeing some really unique and inspiring art. All the people working at the hotel I encountered were friendly and considerate. The reception desk is on the second floor so you have to take the escalator or the elevator up from the ground floor. ALSO, they actually have some really cool artwork all through the hotel--worth a walk around just to see what they have.
Norfolk Hilton The Main has several fun restaurants including s speak easy but I enjoyed the cruvenit best. It’s cool to be able to pour whatever amount of wine you’d like to sample without buying the bottle or even a glass.
Anderson lacreasha did a great job of helping answer my questions with purposeful details and diligent Effort. While the phone system was lacking in easy to navigate options to talk to the correct corresponding department, she more then made up for it and I am greatly apprective for her help.
Located in Downtown, Hilton Norfolk The Main is adjacent to Nauticus National Maritime Center and within a 15-minute walk of popular sights like Moses Myers House. This 4-star hotel welcomes guests with 300 rooms and conveniences like an indoor pool, a 24-hour fitness center, and a rooftop terrace.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee weekdays from 6:30 AM to 11 AM.
The 300 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and 50-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Fans, laptop-compatible safes, and phones are also standard.
Built in 2017, the brand new Hilton Norfolk The Main offers an indoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is offered for USD 26 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.