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Campanile Washington Newcastle Upon Tyne

2.0 out of 5.0

Recent guest reviews

My husband son and I stayed at this hotel for 2 nights as I had a course in a neighboring hotel to attend. The hotel is a budget hotel and is a little dated, however the staff were so friendly and helpful and made us very welcome, nothing was too much trouble. The rooms were spotlessly clean and refreshed and tidied each morning. On our first night we ate in the restaurant, The food was quick to arrive, was very tasty and good value for money.

It's not amazing, the food isn't very good and the room smells a bit damp. The bed was large but lumpy. The bed though, was clean and the staff cheerful. If you can accept that the pumps from flushing the toilet will wake everyone around you... Then all is not lost. It was, beside the noisy toilet, a quiet place to get my head down. It ain't the Ritz. But I don't suppose I can stay at the Ritz for £45.😀

Although a little dated it is still great value for money. Clean, good sized rooms with generous sized bed, Plenty of parking even has electric car charging points. easy to find just off the A1M, with location ideal for access to many areas of the North East. Room rate excellent if on a tight budget.

To preface my review - I paid £49 on a Saturday night and only booked 36hrs before. With that in mind it is hard to criticise this hotel as it is always going to be very basic and it was certainly that. It was tidy and it seemed relatively clean and was just a place to get my head down. I arrived at midnight and checked out at 9 and it did it's job. The one criticism I will give it and is the difference of Average to Poor is the fire alarm went off at 0820 on a Sunday morning. A lady then went round knocking on the door asking 'Shower? Shower? Shower?' on every door in the corridor. Clearly this is a reoccurring problem and it is not acceptable with that in mind. I would only recommend staying here if there are no feasible options elsewhere.

This hotel is back in the 70’s. Woodchip walls only one socket and no bedside charge sockets, Rooms shabby although basically clean. Musty, old cigarette smell in rooms. Worst was only one towel each and not very big either, anyone over 9 stone wouldn’t be able to wrap it around themselves. No bath mat in shower, bath was a skating rink which made getting in and out of shower only possible by hanging onto shower fixture. Couldn’t even use a towel in bath floor for safety as then my husband wouldn’t have a towel! Internet only 20 minutes free. Wouldn’t recommend to anyone. Breakfast ok, but decor etc same as everywhere else.

The rooms are basic, but they are clean and do the job. Rooms have tea/coffee making facilities (however bring your own coffee... the coffee is horrific..!) and a hairdryer. Rooms are quite old fashioned but we only paid £30 for the room for a saturday night, which you cant grumble at. I'd have been annoyed if i'd paid much more for the room, but for what we paid we cant complain! Staff are very friendly too! We didnt use the bar/restaurant facilities but they looked dated. Overall i'd stay here again if the rooms were as cheap as we got them for this stay.

Efficient check in and friendly staff, but very expensive for what is a budget hotel chain. Not convinced the room had been adequately cleaned and it was in dire need of refurbishment. We didn't sample the bar or restaurant preferring to nip into Newcastle and Durham which are close by. Lots of parking and if you happen to own a Tesla there are 8 charging points.

Saw this hotel on booking.com and decided to book direct with the hotel for two nights for my wife and I ask we could visit the Beamish Museum. It looked quite nice I thought(how wrong was I?). I booked the room and was asked if I wanted breakfast adding for just £5.00 each which sounded good value (yet another how wetting was i). On arriving it looked nice from the outside but on entering the reception it all started to go wrong. It looked dull and dismal. The receptionist asked for my card and I asked if I could keep it open for bar drinks etc. She immediately proceeded to take the complete room fee for 2 days from me before I had even been given a room key. Room 107 she told us so off we went. Keys would work, back to reception to be reprogrammed and then back to the room. This happened three times, it was only then that one of the cleaners helped by getting the master key. What a shock the room was. Outdated is an understatement. Shades missing from the energy saving lights and no shower head. Back to reception to ask for a room change. We were told that room 107 was just a basic ensuite no shower, only one in the hotel. Only free room was on the 2nd floor, no lifts. We accepted as by this time we were now exhausted. I can say that the room was clean albeit having a broken window catch that took some brute force to get closed and the taped up shower head. The following morning we went down for breakfast only to be told that it would be an extra £2.50 for a cooked breakfast as we had only paid for a continental. No where on the website does it state this and the receptionist never mentioned it either. I asked for the head office number to complain and was told that i couldn't have it. Definitely will NOT book this place again for my next visit to the area. One thing to note if you do visit this place, don't shower with the bathroom door open as someone did and the fire alarm went off. At no time did any of the staff check to make sure that all were out of the building. No fire Marshall was visible at any time.. My advice is find somewhere more up to date where customers are looked after.

made 2 bookings with booking.com- but only one was on the Campanile system. Fortunately (or unfortunately as it turned out) there was a room available (not surprisingly now we know) so Campanile honoured the booking. The rooms smelt like old locker rooms. Well after a game of golf we wanted to shower and clean up to go and have a meal. .we reported this to the reception who offered us no alternatives. So went back to the room past a man walking his dog up and down the corridor.There was no hot water at all. so the only option was to boil kettles. Campanile only offer I small towel each and no bath mat. We were unable to make a drink as campanile choose not to trust customers with their crockery. (which reason later became apparent) On our return the man was still walking his dog up and sown the corridor. We attempted to sleep in the sunken beds then the barking dog started....... all night. We went to reception to complain but was told to just put it in writing and was then informed that the Council puts emergency homeless accommodation in the hotel. After a sleepless night we went on the opening of the breakfast, which we paid extra to be included. We were greeted by the most horrid person ever, she growled that if we wanted a cooked breakfast we would have to pay another £3.50 each. She then proceeded to escort us and chaperone us along our tea and toast selection to make sure we didn't steal anything. So we paid for a bed , which we were unable to sleep in. Washing was like a 3rd world country and a breakfast which resembled a prison. I strongly advise customers not to go here unless you have no alterative and are emergency housing- where you wont be footing the bill!

We needed somewhere just for an overnight stop near Beamish Museum and found this online. We didn't expect much for the price we paid but we were pleasantly surprised surprised. Yes the room needed decorating but it was clean and the bed very comfortable. We paid extra for the breakfast and were very pleased we did. There was a lot of choice on the cold buffet and the coffee from the machine was lovely. The cooked breakfast was made fresh with everything you could think of and we were told if you want more just ask! Staff very friendly and would stay there again for sure. I had never heard of this chain before but will check to see if there are others when travelling again...

Room options

Twin Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

48% of guests recommend this hotel

Total of 366 reviews