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The Westin New York at Times Square

4.5 star property

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Photo gallery for The Westin New York at Times Square

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
270 W 43rd Street, New York, NY, 10036
  • Place, Times Square
    ‪3 min walk‬
  • Place, Broadway
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 2 Double Beds, City View

Traditional Room, 2 Double Beds, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(492 reviews)
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View

8.8 out of 10
Excellent
(377 reviews)
  • 310 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Corner)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View (Corner)

9.4 out of 10
Exceptional
(12 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(41 reviews)
  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(42 reviews)
  • City view
  • 310 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds (View)

8.6 out of 10
Excellent
(114 reviews)
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(45 reviews)
  • 310 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Corner)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Corner)

8.8 out of 10
Excellent
(6 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds

8.4 out of 10
Very good
(128 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed

9.0 out of 10
Wonderful
(25 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Corner

Grand Room, 1 King Bed, Corner | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(6 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed (View)

9.2 out of 10
Wonderful
(10 reviews)
  • 440 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 440 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(2 reviews)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, River View

  • 750 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed (Hearing Accessible)

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

9.2 out of 10
Wonderful
(7 reviews)
  • 310 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-in Shwr)

7.6 out of 10
Good
(12 reviews)
  • 310 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (View)

  • 310 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(2 reviews)
  • 310 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

New York

Located in Manhattan, The Westin New York at Times Square is within a 5-minute walk of popular attractions such as Times Square and Broadway. This 873-room, 4.5-star hotel has conveniences like a restaurant, 24-hour room service, and a 24-hour gym.

What's nearby

  • New York Times Building - 3 min walk - 0.2 miles
  • Times Square - 3 min walk - 0.2 miles
  • Broadway - 5 min walk - 0.3 miles
  • Bryant Park - 8 min walk - 0.5 miles
  • Rockefeller Center - 8 min walk - 0.5 miles

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 1 min walk
  • Grand Central - 42 St. Station - 12 min walk
  • LaGuardia Airport (LGA) - 37 min drive

Restaurants

  • ‪Europan Cafe - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Famous Famiglia Pizza - ‬1 min walk
  • ‪Chick-fil-A - ‬1 min walk

About this property

The Westin New York at Times Square

At The Westin New York at Times Square, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 95 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include a business center, a computer station, and a library.
32-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include iPod docks, coffee makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Sheraton New York Times Square Hotel
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  • Free WiFi
  • Restaurant
  • Air conditioning
7.4 out of 10, Good, 7,215 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 16.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 65 per day)
  • Valet parking on site (USD 95 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 29 to 36 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Foundry Bar
  • Foundry Kitchen

Things to do

  • 24-hour gym
  • Library
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27 meeting rooms
  • 27,756 square feet of conference space
  • Business center
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 45 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50.00 per accommodation, per night
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per stay
  • Destination fee: USD 45.90 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 29 to 36 per person
  • Fee for in-room wireless internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 65 per day
  • Valet parking fee: USD 95 per day
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New York Times Square Westin
Westin Hotel New York Times Square
Westin New York Times Square
Westin New York Times Square Hotel
Westin Hotel New York
Westin Times Square
The Westin New York At Times Square Hotel New York City
Westin New York City
New York City Westin
Westin Hotel
The Westin New York At Times Square Hotel City
Westin New York at Times Square
The Westin New York at Times Square Hotel
The Westin New York at Times Square New York
The Westin New York at Times Square Hotel New York

Frequently asked questions

Are free cancellation options available at The Westin New York at Times Square?

The Westin New York at Times Square offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Westin New York at Times Square?

As of Mar 16, 2026, prices found for a 1-night stay for 2 adults at The Westin New York at Times Square on Apr 5, 2026 start from $324, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near The Westin New York at Times Square?

This hotel is situated in Manhattan, just steps from Times Square, and within a 10-minute walk of Broadway and Bryant Park. You'll also find Rockefeller Center and Madison Square Garden less than a mile away.

Is there parking available at The Westin New York at Times Square?

Yes, valet parking is offered for USD 95 per day and self parking is available for USD 65 per day.

Are there luxury amenities available at The Westin New York at Times Square?

Yes, guests can indulge in luxuries such as a restaurant, in-room massages, and a bar/lounge at this hotel.

Does The Westin New York at Times Square feature a casino?

No, The Westin New York at Times Square doesn't have a casino.

Will I find an indoor pool at The Westin New York at Times Square?

No, there is no indoor pool at this hotel.

Is The Westin New York at Times Square good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does The Westin New York at Times Square have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Westin New York at Times Square have a restaurant that serves breakfast?

Yes, The Westin New York at Times Square serves buffet breakfast for a surcharge each morning at Foundry Bar.

Will The Westin New York at Times Square allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Westin New York at Times Square for a fee of USD 50.00 per accommodation, per night.

Does The Westin New York at Times Square have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to The Westin New York at Times Square?

The closest major airport to The Westin New York at Times Square is LaGuardia Airport (LGA), which is 10.3 mi away (37 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 11.4 mi away (17-minute drive).

Are there rooms with balconies at The Westin New York at Times Square?

No, there aren't any guestrooms at The Westin New York at Times Square that offer a balcony.

Does The Westin New York at Times Square offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Westin New York at Times Square.

The Westin New York at Times Square Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3177 out of 4912 reviews
Rating 8 - Good. 1013 out of 4912 reviews
Rating 6 - Okay. 406 out of 4912 reviews
Rating 4 - Poor. 165 out of 4912 reviews
Rating 2 - Terrible. 151 out of 4912 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

kevan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Staff was Amazing! Geraldine, at the Front Desk, went above and beyond, to make our "check-in & Check-out", the BEST I have ever experienced! The rooms were very nice & clean. Location, Location, Location! This property is right "in the heart" of EVERYTHING NYC!
Stayed 3 nights in Dec 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly & helpful
Stayed 11 nights in Dec 2025

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service
The room was clean and spacious, the staff was friendly and the hotel was in an excellent location.
Stayed 3 nights in Dec 2025

10/10 Excellent

ALEJANDRA

Stayed 3 nights in Dec 2025

10/10 Excellent

Sheri

Stayed 3 nights in Dec 2025

10/10 Excellent

George, Salters

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Sep 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is amazing!
Stayed 3 nights in Dec 2025

6/10 Okay

yabey

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location. No usb chargers or hand lotion. Small things can make a big difference. Great service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 1 night in Dec 2025

10/10 Excellent

mark

Stayed 5 nights in Dec 2025

10/10 Excellent

David

Stayed 2 nights in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness
Wonderful!
Stayed 2 nights in Dec 2025

10/10 Excellent

Karen

Stayed 5 nights in Nov 2025

8/10 Good

adriano

Stayed 1 night in Sep 2025

10/10 Excellent

Gaston Enrique

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly and professional staff, overall welcoming atmosphere
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great choice!!! Always great
Stayed 7 nights in Nov 2025

8/10 Good

Reynaldo

Liked: Staff & service
American type of food. Maybe include 1 or 2 asian inspired dish
Stayed 12 nights in Nov 2025

10/10 Excellent

Zannia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Manuel, Lake Mary

Liked: Cleanliness, amenities, property conditions & facilities
A nice place to stay
Stayed 3 nights in Dec 2025

4/10 Poor

Renee

Stayed 3 nights in Dec 2025

10/10 Excellent

joey

Stayed 1 night in Dec 2025

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

6/10 Okay

abdulaziz

Traveled with family
Liked: Cleanliness, amenities
The hotel is fantastic and the location is amazing—everything about the stay was excellent. However, the checkout experience left a very negative mark. When my card transaction didn’t go through after several attempts, the front desk staff immediately rushed to get the manager. He came over asking if everything was okay, and I explained that I would sort it out myself or simply use another card. What truly bothered me was the way they handled the situation. The reaction made me feel as though I was being treated like someone suspicious or unable to pay, rather than a guest experiencing a common banking issue. It’s not unusual for a bank’s security system to block a transaction, yet they escalated it unnecessarily. That moment completely ruined what had been an otherwise wonderful stay.
Stayed 2 nights in Nov 2025

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