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The James New York- SoHo

4.5 out of 5.0

The James New York- SoHo

4.5 out of 5.0

Recent guest reviews

There’s a mandatory hotel fee that includes use of the pool, coffee and cookies/scones, wine and cheese and free WiFi. Seems like an unnecessary fee most other hotels wouldn’t charge.

Wonderful hotel and staff, fantastic location, I will definitely go back. The only disappointment is the number of pool chairs, the view from the rooftop pool is amazing but there are very few chairs. Plus you have to leave the pool by 4 p.m. and it becomes a very popular bar scene.

This hotel seems a bit past it’s sell date. Rooms are a bit run down, room amenities need updating and guest services are a bit slow on the draw. Staff is friendly and the overall experience has been satisfactory for the price paid. We did take advantage of a great winter special. I wouldn’t pay full price here.

Pretty nice small hotel. Friendly staff. Great SoHo location. Small room but to be expected in NYC. One issue was that every morning at 7:30am there was a 10 minute 'jackhammer' sound that on the 3rd day I realized was coming from inside the wall. Probably a faulty plumbing pipe or valve shaking badly when someone took a shower.

First room Heat/AC is not working, so I have to pack up and move to another room. I could let that go. Unfortunately the second room has very bad sound insulation. When I told the management, they have denied that. I showed them a voice recording on my phone then with the clear voice from next door. They acknowledged that, but told me it should get better later on, which was getting worse. They finally let me switch room again at close to 11pm with a room suddenly "discovered". The third room smelled of very strong cleaning detergent to a degree to make my head hurt so much. I was too tired to do anything about it at that point. Management did NOT even apologize for any of this. Very disappoint. I will NOT recommend staying at this place. After 3 stays, I will never stay here again!

Liked it so much booked 6 rooms for family and friends for family get together

Great location. Staff was cool. Appreciated the coffee in the morning. Room was very nice.

This hotel came highly recommended but I couldn't be more disappointed. I came into my room, my phone was missing and there was a dirty tissue on the floor of the bathroom. The hotel was not willing to do anything to accommodate me at all. They sent in a rude staff member to change the phone, who removed the phone completely. It was replaced later that night by another phone that was also not working. I couldn't call downstairs at all, to ask for extra pillows or anything else. Not only that, but when I told several managers about my issue, none of them was willing to do anything to help me. I wouldn't recommend this hotel to anyone.

This my third time back in NYC but first and last time at The James Hotel. Compared to the other two hotels I have stayed in this was the poorest experience. There was nothing horribly wrong but nothing outstanding either. There was a very loud, constant, daily noise like the sound of a tornado alarm going off every morning around 8am, that was the nail in the coffin. The staff was just ok, not very friendly but not rude either. Their swimming pool has a capacity of only seven people. Unremarkable stay.

Great view and wonderful room. The location is awesome and makes it easy for moving around NYC.

Good service Good location Cheap upgrade possibilities to a suite. Overall highly recommended

The room and bed was very comfortable. The street noise was very loud.

I had a good stay. Staff was nice and the room very clean!

The room was spartan and small, but what you would expect downtown. The location was great for walking and shopping. The rooftop bar at night was quite the scene

From Morgan, deservedly awarded best concierge in soho to Erik the doorman the staff could not have been friendlier and more helpful. The room was smaller than I expected but that was my fault as I converted the sqm wrong at booking. David Burke garden and food really recommended. We usually stay in the Gansevoort but as it was fully booked chose the James and we will definitely return!. Shopping in Soho is always a great experience and there are a few excellent restaurants very close to the hotel.

Loved this hotel!! Super convenient for SoHo, and inside the design is really cool and contemporary. Lobby is spectacular, warehouse loft feel, not at all corporatey, instead more like an ultrahip living room. Bedrooms are really unusual too in their design, in a v positive way. I had spectacular views East and South. One of my favorite hotels in NY and I have stayed at many.

The hotel has an amazing location in the heart of Soho/ Tribeca, perfect for walking around. The staff is extremely nice and helpful (probably the best of the hotel). David Burke's restaurants also a must. Very lively areas (terraces, lobby, etc) but not disturbing for guests.

Great location in soho, minutes away from best streets/shops/restaurants. Likely better than most nearby hotels, as it is relatively new, large and clean with a nice slate of amenities. Not spectacular 5-star, but overall good hotel, particularly given the location. Would definitely go back.

The staff and the service at the James was fabulous! We stayed for 6 nights and were greeted by friendly and helpful employees at all times. The restaurant David Burke is wonderful and conveniently located and also available for room service. The beds in the room are among the most comfortable I have ever slept in! Great location, close to shopping and restaurants. The only thing I can say that bothered me was every evening or early morning the smell of baking or cooking food wafed into the room most likely from the vents in the room. It may have just been our room, but that was my only complaint. Every night they have a wine and cheese reception and fresh baked cookies which was very nice.

Great hotel, great location in the midst of Soho shopping district. Great amenities, breakfast, wine and cheese, Wi-Fi, water in room all free Great staff, very helpful Room was a bit small, but comfortable

27 Grand St New York NY

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center
  • Rooftop terrace

Located in SoHo, The James New York- SoHo is within a 10-minute drive of popular attractions such as Washington Square Park and New York University. This 114-room, 4.5-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center. It's in central New York and also close to One World Trade Center and National September 11 Memorial.


Dining

Enjoy a bite to eat at Gitano Jungle Room NYC, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. For your convenience, a full breakfast is available for a fee.


Rooms

Guests can expect to find WiFi and 37-inch an LCD TV with satellite channels and pay movies. Pillowtop beds sport pillow menus and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include an iPod dock, a sitting area, and a refrigerator.


Property features

Guests of The James New York- SoHo have access to an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is available for USD 65 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite

King 1 | Sleeps 4

Guest Room King Bed

King 1 | Sleeps 2

Corner Queen ADA

Queen 1 | Sleeps 2

Corner King Studio

King 1 | Sleeps 3

Guest reviews for The James New York- SoHo

Everyone (8) Couples (16) Business (10) Family (2) Friends (4) Other (4)
3
Everyone

There’s a mandatory hotel fee that includes use of the pool, coffee and cookies/scones, wine and cheese and free WiFi. Seems like an unnecessary fee most other hotels wouldn’t charge.

By , from Israel on Jan 31, 2019

Review comment responded on Feb 1, 2019

Hello Anna, Thank you for staying at The James and for taking the time to rate us! We would like to apologize for not clarifying our facility fee process at the point of booking. We hope to see you again soon so we can deliver a stay worthy of 5 stars. Best regards, Rene Roman General Manager gmjamesnewyork@jamessoho.com

5
Everyone

Wonderful hotel and staff, fantastic location, I will definitely go back. The only disappointment is the number of pool chairs, the view from the rooftop pool is amazing but there are very few chairs. Plus you have to leave the pool by 4 p.m. and it becomes a very popular bar scene.

By on Jul 30, 2018

Review comment responded on Aug 6, 2018

Hello, I wanted to reach out and thank you for your feedback of The James SoHo in your recent review. I am thrilled to see that you enjoyed your stay and truly appreciate you sharing details about your experience with us. I want to apologize to you for the feeling you have about the pool. However I am happy you want to return. I would be happy to help you with your next reservation. Feel free to contact me. Kind Regards, Vasylyna Front Office Manager

3

needs a little tweaking

Everyone

This hotel seems a bit past it’s sell date. Rooms are a bit run down, room amenities need updating and guest services are a bit slow on the draw. Staff is friendly and the overall experience has been satisfactory for the price paid. We did take advantage of a great winter special. I wouldn’t pay full price here.

By on Jan 20, 2018

Review comment responded on Jan 29, 2018

Dear Anonymous, We would like to extend our gratitude to you for having stayed with us. We aim to deliver superb experiences, and consistently work on becoming the absolute best, hence we appreciate all of our guests and openly welcome any and all feedback given to us. We are thrilled that you found our staff to be friendly. We are proud of the team we have here. With that said, we feel it is our duty to apologize for the parts of your experience in which we fell short. We have communicated your concerns with the appropriate departments and are currently implementing solutions. The rates change on a daily basis, depending on the season and the demand of the rooms. We also hold sales from time to time so please keep us in mind when planning another trip. We hope that you visit us in the near future so please feel free to reach out to us before you do. Once again, thank you very much for your excellent feedback.

4

nice soho location and cool rooftop bar

Everyone

Pretty nice small hotel. Friendly staff. Great SoHo location. Small room but to be expected in NYC. One issue was that every morning at 7:30am there was a 10 minute 'jackhammer' sound that on the 3rd day I realized was coming from inside the wall. Probably a faulty plumbing pipe or valve shaking badly when someone took a shower.

By on Sep 26, 2017

1

room quality is very bad and the service is worse

Everyone

First room Heat/AC is not working, so I have to pack up and move to another room. I could let that go. Unfortunately the second room has very bad sound insulation. When I told the management, they have denied that. I showed them a voice recording on my phone then with the clear voice from next door. They acknowledged that, but told me it should get better later on, which was getting worse. They finally let me switch room again at close to 11pm with a room suddenly "discovered". The third room smelled of very strong cleaning detergent to a degree to make my head hurt so much. I was too tired to do anything about it at that point. Management did NOT even apologize for any of this. Very disappoint. I will NOT recommend staying at this place. After 3 stays, I will never stay here again!

By , from Chicago, IL on May 25, 2017

5

ny stay

Everyone

Liked it so much booked 6 rooms for family and friends for family get together

By on Apr 26, 2017

5
Everyone

Great location. Staff was cool. Appreciated the coffee in the morning. Room was very nice.

By on Jan 15, 2017

Review comment responded on Jan 17, 2017

Hello, Thank you for taking the time our to share your experience on your recent stay. We are thrilled you enjoyed your stay. Kristina Perez

2

horrible experience for the cost

Everyone

This hotel came highly recommended but I couldn't be more disappointed. I came into my room, my phone was missing and there was a dirty tissue on the floor of the bathroom. The hotel was not willing to do anything to accommodate me at all. They sent in a rude staff member to change the phone, who removed the phone completely. It was replaced later that night by another phone that was also not working. I couldn't call downstairs at all, to ask for extra pillows or anything else. Not only that, but when I told several managers about my issue, none of them was willing to do anything to help me. I wouldn't recommend this hotel to anyone.

By on Oct 11, 2016

Review comment responded on Oct 14, 2016

Hello Ms. Marina, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kristina Perez

2

great trip to nyc

GetawayWithFriends

This my third time back in NYC but first and last time at The James Hotel. Compared to the other two hotels I have stayed in this was the poorest experience. There was nothing horribly wrong but nothing outstanding either. There was a very loud, constant, daily noise like the sound of a tornado alarm going off every morning around 8am, that was the nail in the coffin. The staff was just ok, not very friendly but not rude either. Their swimming pool has a capacity of only seven people. Unremarkable stay.

By on Sep 10, 2015

5

wonderful !

GetawayWithFriends

Great view and wonderful room. The location is awesome and makes it easy for moving around NYC.

By on Aug 5, 2015

The James New York- SoHo

27 Grand St, New York, NY 10013