Very spacious for family
I've stayed here many times in the past, and it is rapidly declining in service. My family and I stayed over the Holidays and the service was awful, the management ineffective, and just overall not a great experience. I had two rooms. I went to my 2nd room on the 2nd day to grab it to get ready for a later dinner, I walked into the room and there was a cleaning lady using my bathroom and asked, frantically, why I was in my room. I told her I need the bag in the bathroom and she asked for a few min to "finish cleaning the bathroom," the ENTIRE room was cleaned hours before. I walked to the other room and grabbed my kids, we walked back into the room and the cleaning lady was frantically spraying leaner and wiping the bathroom down. Lomg story short-ish, someone removed my bag from the bathroom, thought no one was occupying the room (I checked in the day before), used my bathroom as her own personal one, complained to Management about it, took 2 days of my following up WITH THEM about it to get my bag back. When they returned it, everything was out of the bag like they rifled through it. Didn't apologize, no one called to follow up. Just absolutely ridiculous customer service. THIS IS A 2 STAR HOTEL AT 5 STAR PRICES. Stay somewhere else.
Upscale
Very nice place to stay!
Awesome area not congested.
Great service, great roofdeck
Beautiful property. Quite neighborhood and accessible to restaurants and shopping.
It is a very nice hotel and close to everything you may want to see!
People were very friendly. Great clean room. fabulous shower!
Great place to stay in NYC.
My 3rd time at Conrad and I will continue to return each time I need to stay in the city. Friendly staff, great room, and close to everything downtown has to offer.
Great place
Having just stayed at The Conrad New York Downtown Hotel for my birthday. I must say that I’m pleasantly happy that I chose this hotel for this special occasion! From Doris Fong at the reception desk checking me in, to my room and panoramic view of the Hudson River! The sleek, modern lobby is inviting and comfortable; I had the luxury of having dinner with my mother at ‘Atrio’; which was wonderful, great ambiance with warm service. My room was clean, even the cleaning lady on my floor was helpful and attentive. I fully enjoyed my birthday stay here! Took a lot of great pictures and short vids for all my social media pages; nice friendly staff and great variety of guests as well. All around ‘5-stars’ indeed 👏
Very nice facilities and a great stay
Located in Manhattan, Conrad New York Downtown is within a 10-minute walk of popular sights such as One World Trade Center and Hudson River Park. This 463-room hotel welcomes guests with a restaurant and conveniences like a 24-hour gym and free in-room WiFi.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is available for a fee.
Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. MP3 docks, sitting areas, and minibars are also standard.
Guests of Conrad New York Downtown enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Parking is available for USD 65 per night (USD 65 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, express check-out, and free newspapers.
Very spacious for family
I've stayed here many times in the past, and it is rapidly declining in service. My family and I stayed over the Holidays and the service was awful, the management ineffective, and just overall not a great experience. I had two rooms. I went to my 2nd room on the 2nd day to grab it to get ready for a later dinner, I walked into the room and there was a cleaning lady using my bathroom and asked, frantically, why I was in my room. I told her I need the bag in the bathroom and she asked for a few min to "finish cleaning the bathroom," the ENTIRE room was cleaned hours before. I walked to the other room and grabbed my kids, we walked back into the room and the cleaning lady was frantically spraying leaner and wiping the bathroom down. Lomg story short-ish, someone removed my bag from the bathroom, thought no one was occupying the room (I checked in the day before), used my bathroom as her own personal one, complained to Management about it, took 2 days of my following up WITH THEM about it to get my bag back. When they returned it, everything was out of the bag like they rifled through it. Didn't apologize, no one called to follow up. Just absolutely ridiculous customer service. THIS IS A 2 STAR HOTEL AT 5 STAR PRICES. Stay somewhere else.
Dear Mr. Gabriel,Thank you for taking the time to rate our hotel. What you have described is nowhere near the experience we wish for our guests to have. Please know that our Team Members follow strict policies and guidelines regarding guest belongings. In addition, we are sorry to hear about any disappointment in how this situation was handled. Please do not hesitate to contact us offline so we may gather more information and better assist you. We hope to improve upon your experience next time with a five-star stay.
Upscale
Dear Mr. James,We appreciate you taking the time to write a review. Thank you for spotlighting our upscale property, and we hope to welcome you back to Conrad New York Downtown the next time you visit New York.
Very nice place to stay!
Dear Ms. Shannon, Thank you for taking the time to write a review! We are so happy you enjoyed staying with us. We hope to welcome you back the next time you visit New York.
Awesome area not congested.
Dear Anna,Thank you for leaving us a five-star review. We are thrilled that you found our location awesome and enjoyed the lack of congestion. Thank you for choosing to stay with us, and we look forward to welcoming you back to our hotel soon.
Great service, great roofdeck
Dear Mr. Jeffrey,Thank you for taking the time to write a review and share your great experience. We are delighted you enjoyed our excellent service and relaxing roof deck. Hosting your stay was a pleasure, and we hope to welcome you back the next time you visit New York.
Beautiful property. Quite neighborhood and accessible to restaurants and shopping.
Dear Aniekan,We appreciate you taking the time to rate our hotel. There is no better praise than earning a perfect rating from one of our fantastic guests. Thank you for your kind compliments, and we trust that you enjoyed your suite and felt recharged for your continued adventures around NYC. We hope to welcome you back the next time you visit New York.
We appreciate you taking the time to rate our hotel. Thank you for spotlighting our spacious suites. It was a pleasure having you here at Conrad New York Downtown, and we look forward to welcoming you and your family back to our hotel soon.