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Comfort Inn Brooklyn City Center

2.5 out of 5.0

Recent guest reviews

Recently I stayed with my family at Comfort Inn Brooklyn while I was visiting New York for my son tennis Camp.I was very pleased with my stay. My kids loved the hotel and the room. the staff was veryhelpful. The hotel was sold all 3 days we stayed , The rooms were very well kept and super clean. It looked like they just did a complete renovation. I would definitely roccomend this hotel. The lady working in the breakfast room was very nice. I would stay at this hotel when I visit New York.

Customer Service: Just checked in for a two night stay with my family. The front desk clerk, Andrea, was not welcoming at all. My husband asked Andrea if a room was available on a higher level, since our assigned room is directly across from the potentially noisy breakfast room area. She proceeded to tell us that this is the room that we've been assigned. She did not attempt to check to see if another room was available. My husband attempted to clarify by asking if another room was available. She repeated, "this is the room you've been assigned and if you want two queen beds, this is what has been assigned." After a day of travel...on the road since 7am and it was now 8:15pm, we were just ready to take a shower and get ready for bed. No complaints, however, we noted that her customer service skills were extremely poor. After looking at the room, I saw that there were only two washcloths and towels in the room. I asked Andrea for two more. We're a family of four and made a reservation for four. Andrea promptly said, " if there are no more in the laundry room, then we don't have anymore." I had to asked her if she would check. She said she would and later called our room to tell us that the towels/washcloths would not be available until 9am. It's unfortunate that I need to prompt a customer service professional to respond to such a basic request. Also why didn't housekeeping leave a reserve of towels/washcloths for guests? Room Quality: The sheets were stained. On one bed it looked like a woman's foundation makeup was smeared along the top edge of the white comforter. Multiple pen marks and smudge marks were on the sheets. How hard is it to bleach white sheets? Were they even washed? My husband called Andrea and asked her to come and see the condition of the room. I'm not sure of the conversation that ensued, but in about one minute, Andrea called us back and said she could move us to another room. We are thankful that she promptly addressed the cleanliness issue and miraculously was able to find us a similar room on a higher level. Note: On arrival we asked for similar room on a higher floor and Andrea was unable to clearly articulate why we couldn't be moved. I wouldn't recommend this hotel to families with young children. Customer service is lacking. Cleanliness is questionable. There are other hotel options in the area.

It was a good stay, right in the heart of Brooklyn. Easy to catch the bus to go anywhere. Because of the price not sure if I would stay there again. I don't understand why all of Brooklyn is so expensive. No microwave in the room, you had to use the one in the breakfast nuck. The ice machine worked every other day.

It is not about the bad things, it is more important how the property management deal with it. Personally, I fee the manager is a "lone" team player here. The front desk staff seemed very un-interested to do their job. They were not rude, but they were not pleasant either. They were just "there". The general manager however was great, so I feel she must have her hands full. Tried rooms and NOT ONE had an electrical outlet that worked, aside from the bathroom and the fridge in my room froze allll my beverages which I had to throw out. On line advertises a benefit of this location as having "PARKING INCLUDED", but when you get there you are informed that the (what seemed to be) 6 to 7 spaces are all first come first serve. That being said the hotel did accommodate me, after I pushed. Breakfast that is served, is fine. Sincerely, it is ok. Not bad. The room itself was fine too. Felt roomy, not cramped at all. Would I go back? I would, but only if the other hotels in the area were sold out. I gave this an AVERAGE RATING, but based on my personal experience it would be a "1". Based on how I was cared for by the manager, a "5". So basically, there is hope.

Our first room smelled like pot and had to get a new. This morning was our first morning here and it smells of pot again. Hey I'm no prude but I don't want to wake up to pot. The woman working in the breakfast area is so so so rude!!!! Good morning to you too. Jeez.

We needed a hotel to stay at for one night and figured this one was close to the areas we were going to see.....BIG MISTAKE 1. We paid 168.00 for a room in the basement next to the cleaning carts and laundry room. Filthy 2. When we arrived at our room housekeeping was finishing up for the day which meant that piles of garbage and dirty laundry were blocking the door to our room and they had to move them. 3. The key did not work and we had to go to the front desk 5 times before they finally replaced it with a new one. 4. They did not provide wash clothes only 2 towels. 5. We thought we did a thorough inspection of the bed, but the next morning noticed all kinds of stains on the blanket 6. Sleep was not happening, since we were in the basement next to the laundry room and whatever else was in the room next to us all we heard were machines running all night and the walls are paper thin so we were kept awake all night by the people in the next room and others who decided to run around the hallways at 4am. 7. The refrig and hairdryer did not work lastly 8. Breakfast _ Do not ask for anything or else the lady that tales care of that area may get physical. I asked for some milk for my cereal and she gave me a nasty look and just walked away without acknowledging me and the OJ was empty, but when you press the button water squirts in ever direction.

this is the worst hotel I ever stayed at in my life. the room is really small and the customer service is poor. The breakfast lady was really rude, they need to hire a nicer lady. Will never recommend to any one.

My fiancé and I stayed here for one night during the week. We were seeing a show at the Kings Theater and this was the cheapest hotel I could find....but you get what you pay for that's for sure. The rooms are tiny and nothing fancy. It's not in one of the best areas. The only thing good about the hotel is the parking availability. It's really hard to find a hotel that not only has parking availability but is also FREE. Now there are some fine print to that, there is very limited tight parking (about 8 spots) in the back of the hotel and meant only for compact cars. Luckily, we got there early enough we were able to get one of the spots. We didn't bother even eating the complimentary breakfast in the morning, as there is a Dunkin Dounuts directly across the street that we preferred. I would highly suggest bringing ear plugs, as the heater/AC is VERY LOUD and there are lots of police sirens going off in the area. The parking and the beds being comfy were the only upside to our stay here.

This was a last minute trip due to a sudden death in the family and it worked. Quick long weekend in and out. The bed and pillows were very comfy, room was nice and spacious, and the hotel had free limited parking on a first come first serve basis which is rare in NY. It's definitely not the Marriott, but it does the job for a comfortable nights rest. My only complaint is that housekeeping needs improvement. They did not vacuum the floor, clean the the bathroom sink or tub, or wipe down the desk and nightstands in the room. We always leave a tip when we stay at hotels or resorts, and the only thing they did was make the bed. Again, I know it's not the Marriott or a similar star hotel, but I expect housekeeping to do more than just make the bed. I don't know if it was due to the fact that there was a new housekeeper that started that weekend who was assigned to our floor?! Nonetheless, I rated it low because of that.

I work for choice hotels and booked this hotel through my choice membership. When booking the hotel, I wanted an upgraded hotel with good amenities as my partner and I wanted to tour the city of Brooklyn and New York City. We were able to drop our luggage off before checking in so we can explore and check in later that evening. The area the hotel was in was not what I expected and my partner felt uncomfortable but I wanted to at least give the hotel a shot. When we check in and walk into the room, it looked as though they did renovations that weren't completely finished. I usually do a complete inspection of any hotel room I stay in, and when inspecting this room, I was disgusted. First our phone wasn't working. Then I pull back the sheets and there were stains all along the side of the bed, and on the comforter. The bathroom only had one towel instead of two and when I asked for more towels, I received bath floor towels. Now please tell me who would wipe their body off with floor towels?! Ugh so I asked to get moved to another room. The front desk was very understanding and moved us. But the room she moved us to was a downgraded room with even worse unfinished renovations. The shower was filthy with rust stains on the tub floor and in the cracks of the tile in the shower. I called them immediately to let them know I would be checking out a day early. At that time, it was too late to check out and try and find another hotel. The front desk was very nice about it and said that was fine. When we went to check out the next morning, the front desk attendant (different girl from the day before) says she was unable to change my date of stay. I was more irritated at this point. I simply let her know that my stay here was not satisfying and I had already let someone know the night before I was checking out a day early. After telling her that with the choiceadvantage system you can easily just check me out rather than change the date, she was able to then check me out. I just was so uncomfortable and upset about the whole situation. The hospitality could have been a bit better with the accommodations and I should have received some type of refund for my stay, especially since I was moved to a downgraded room. Only thing soothing about my stay was the fact that I was with my partner the entire time and not alone.

599 Utica Ave Brooklyn NY

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Comfort Inn Brooklyn City Center places you within 3 miles (5 km) of popular attractions like Brooklyn College and Brooklyn Botanic Gardens. This motel has 70 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Brooklyn motel are Brooklyn Museum and Brooklyn Children's Museum.


Dining

Free full breakfast is included with your stay.


Rooms

Comfort Inn Brooklyn City Center's 70 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

At Comfort Inn Brooklyn City Center, guests have access to a fitness center, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This motel also has coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

52.0% of guests recommend this hotel

Total of 74 reviews