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Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

5.0 star property

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Photo gallery for Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Lobby
Creator video
Exterior
Aerial view
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Norman Manley Blvd, Negril, Westmoreland
  • Place, Kool Runnings Water Park
    ‪2 min walk‬
  • Place, Seven Mile Beach
    ‪7 min walk‬
  • Place, Bloody Bay Beach
    ‪16 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)

Room options

View all photos for Premium Suite, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Premium Suite, Ocean View

  • Ocean view
  • 608 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite (Swim Up)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Ocean View (Swim Up)

Premium Suite, Ocean View (Swim Up) | View from room

Premium Suite, Ocean View (Swim Up)

  • Ocean view
  • 608 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Ocean view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Beachfront

Premium bedding, free minibar, in-room safe, individually decorated

Honeymoon Suite, Beachfront

  • Ocean view
  • 796 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, free minibar, in-room safe, individually decorated

Suite, 2 Bedrooms

  • Ocean view
  • 818 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Honeymoon Suite, Beachfront (Swim Up)

Premium bedding, free minibar, in-room safe, individually decorated

Honeymoon Suite, Beachfront (Swim Up)

  • 796 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (Swim Up)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Suite (Swim Up)

7.8 out of 10
Good
(18 reviews)
  • Ocean view
  • 403 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite

  • Ocean view
  • 484 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Suite (Loft)

Family Suite (Loft) | Premium bedding, free minibar, in-room safe, individually decorated

Family Suite (Loft)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 683 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Suite

8.0 out of 10
Very good
(24 reviews)
  • Resort view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium bedding, free minibar, in-room safe, individually decorated

Premium Suite

  • Partial ocean view
  • 428 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Negril

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma places you next to Kool Runnings Water Park and within a 10-minute walk of Seven Mile Beach. This 283-room, 5-star property has 7 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Kool Runnings Water Park - 2 min walk - 0.1 miles
  • Seven Mile Beach - 7 min walk - 0.4 miles
  • Bloody Bay Beach - 16 min walk - 0.9 miles
  • Bloody Bay - 5 min drive - 0.9 miles
  • Negril Cliffs - 17 min drive - 6.9 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 95 min drive

Restaurants

  • ‪Hunter Steakhouse - ‬18 min walk
  • ‪Royalton Lobby Bar - ‬17 min walk
  • ‪Restaurant Negril - ‬3 min drive
  • ‪Ackee - ‬1 min walk
  • ‪Grazie - ‬18 min walk

About this property

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Guests of Azul Beach Resort Negril, Gourmet All Inclusive by Karisma have access to a full-service spa, 7 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies or patios, and coffee makers are also available.
7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vassa Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 swim-up bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ackee
  • Di Romagna
  • Garfield Beachouse
  • Hua Hin
  • Mahogany

Things to do

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Parasailing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Tennis
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • No elevator

More

  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

All Inclusive Azul Sensatori
Azul Sensatori All Inclusive Hotel Jamaica
Azul Sensatori Jamaica
Jamaica Azul
Jamaica Azul Sensatori
Jamaica Sensatori
Sensatori All Inclusive
Sensatori Azul Jamaica
Sensatori Jamaica
Azul Sensatori Jamaica Gourmet Inclusive Karisma Negril
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Azul Beach Sensatori Jamaica Negril
Azul Beach Sensatori Jamaica
Azul Beach Resort Negril Karisma Gourmet All Inclusive
Azul Beach Negril Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Jamaica by Karisma
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Azul Beach Negril Gourmet All Inclusive Karisma
Azul Beach Resort Negril Gourmet All Inclusive Karisma
Azul Beach Negril Gourmet All Inclusive Karisma
Hotel Azul Beach Resort Negril, Gourmet All Inclusive by Karisma
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Azul Beach Gourmet All Inclusive Karisma
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Frequently asked questions

Will I find all-inclusive options at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, surfing/body boarding, and soccer.

How much does it cost to stay at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

As of Mar 23, 2026, prices found for a 1-night stay for 2 adults at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma on Apr 12, 2026 start from $409, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to do close to Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Located steps from Kool Runnings Water Park, this property is in Negril, and within a 10-minute walk of Seven Mile Beach and Percy's Riverside Retreat. You'll also find Bloody Bay Beach and Bloody Bay less than a mile away.

Is parking available on site at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Yes, self parking is offered for free at the property.

Is there a spa available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Vassa Spa is the property's spa and services include hot stone massages, beach massages, body wraps, and couples treatments.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma have luxury amenities?

Yes, guests can indulge in luxuries such as 7 outdoor pools, an ocean-view restaurant, and beachside massages at this property.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma feature a casino?

No, Azul Beach Resort Negril, Gourmet All Inclusive by Karisma doesn't have a casino.

Will I find an indoor pool at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

Is Azul Beach Resort Negril, Gourmet All Inclusive by Karisma good for couples?

This beachfront property offers plenty of amenities for couples including an ocean-view restaurant, 3 beach bars, and 7 outdoor pools.

Are there hot tubs at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, but this property does have a sauna.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma feature a restaurant that includes a breakfast menu?

Yes, Azul Beach Resort Negril, Gourmet All Inclusive by Karisma has 6 restaurants, and serves free buffet breakfast each morning.

Will Azul Beach Resort Negril, Gourmet All Inclusive by Karisma allow pets to stay for free?

No, pets aren't allowed at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma.

Are there connecting rooms at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, this property doesn't feature connecting guestrooms.

What is the closest airport to Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

The closest major airport to Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is Sir Donald Sangster Intl. Airport (MBJ), which is about 29.9 mi away.

Are there rooms with balconies that I can book at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Yes, every guestroom at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma comes with a balcony/patio and some offer ocean and resort views.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma.

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 330 out of 1005 reviews
Rating 8 - Good. 246 out of 1005 reviews
Rating 6 - Okay. 203 out of 1005 reviews
Rating 4 - Poor. 98 out of 1005 reviews
Rating 2 - Terrible. 128 out of 1005 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Cynthia Sisconetto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the staff were generally kind and polite. Areas that could be improved include the app not accurately reflecting which restaurants were actually open, difficulty finding towels for the pool and beach and the towels not always being very clean, and the fact that many bars and restaurants were not operating.
Stayed 3 nights in Dec 2025

4/10 Poor

Oleg

Liked: Cleanliness
On 12/02/2025 we received email from Expedia with Azul check-in invitation. We called to resort to make sure its open after hurricane. Azul customer services representative assure us that resort fully open and fully functional from 12/01/25. Based on that confirmation we went to resort by schedule. Resort stuff have been exceptionally friendly and helpful, but we got several issues during the stay 1. On first two nights there were only two restaurants out of promised 6 open for diner. For the rest of the nights only one restaurant (mostly Italian) was open for diner. On our last night Saturday only one restaurant (Italian again) was open – we were waiting in line to be seated for more than an hour, gave up to wait and left. Later at night buffet was opened. 2. For lunch only one the same buffet out of promised two was open for hall week. 3. Few times during the week the resort have been out of electricity for some time. 4. On first and last days we have a problem to use our bathroom because toilet flushing was not working. We called maintenance and it was fixed. 5. On last evening Saturday we have no water in bathrooms and no electricity in half of resort for several hours until late night. Given the circumstances, we believe this trip did not deliver what was advertised or paid for, and we are requesting reimbursement or compensation for the substantial loss of value and enjoyment. Sincerely, Oleg Kagan, Room 92004
Stayed 7 nights in Dec 2025

2/10 Terrible

Brittni-Ann

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management of this resort is horrible. 1. Check in service was really poor. They kept messing up the rooms that were booked. 2. Parking space was limited and inconveniently located away from the hotel property, across the road. 3. Beach security wasn’t great as well. Outsiders can literally come up to you while on the beach. I hope they haven’t harassed anyone yet. 4. The cleanliness of the rooms was substandard. 5. Food quality was great. An 8/10 in quality. 6. Limited dining was also a problem with an inefficient reservation system.
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Stayed 6 nights in Dec 2025

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nicr
Stayed 1 night in Dec 2025

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a mistake on my reservation. It was supposed Tubi for one full week in February. However, somehow the Expedia app made it for one night December 19. I contacted Expedia. They contacted the resort and the manager was supposed to help me take care of this. The manager has not called the manager has not helped me. I want my money back or I want to be able to change the reservation and use the money that I already spent to fix this. The rating will not be changed until then. Don’t stay at this resort if you feel like you need to change a reservation because their management is not responsive. Experian has tried to contact the resort but they will not respond! Do not book here!
Stayed 1 night in Dec 2025

10/10 Excellent

Wayd, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

4/10 Poor

Nicholas

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was amazing, the front desk how was not, we lost power for 8hrs & lost water for two days, they say i should be getting a discount from corporate but that has yet to be determined. They dont have just a day pass, my cousin came to see me & we had no power & when i ask if they can extend the day pass for then they said no, & or we can pay for a night pass for $130pp so u have a day & night pass. When the water was running good luck trying to dial it to hot or cold, it goes hot then cold the hot on repeat. If the hotel wasnt up & running properly why did they make it seem like it was. The rest of the staff from cleaning to cooks anyone other than who was at the front desk was amazing. Azul you disappointed me badly, with the young inexperienced front desk staff that cant handle again thing unless tou give them suggestions. Didnt see a manager anywhere even those i ask to speak to one. Hopefully i can get my discount from them or refunded money to say hey sorry or something. I wont be back. But its a nice hotel with good staff. If only the front desk could be more like the reat of the hotel staff it would've been ok.
Stayed 4 nights in Dec 2025

10/10 Excellent

Bischon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful experience. This trip was post hurricane so we did not know what to expect. However, we were pleasantly surprised the property was in great condition, the staff was very friendly, including the music director and our bell Hopper Dean. The beach was clean. There was plenty of beach furniture. The palm trees were green. I would definitely go back.
Stayed 4 nights in Dec 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a phenomenal experience. It was our first time in Jamaica and we will go back and tell all our friends and family five stars to the Azul Beach Resorts.
Stayed 6 nights in Dec 2025

10/10 Excellent

Evan Rush

Liked: Staff & service
Staff was absolutely amazing. Property was getting a little rundown. Could use some updates. Food was OK at best. Again, everyone working at the property, even the gardener staff were all wonderful.
Stayed 7 nights in Dec 2025

6/10 Okay

Andre

Stayed 1 night in Dec 2025

10/10 Excellent

Chun Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel tries to be 1st rate but construction and materials used are cheap and labor of installation was poor. Temperature regulation values not used in showers so you are constantly being burned. Alcohol was VERY watered down and so were the fruit juices at breakfast, if they had any. Food selections were often out and quality was average. Scrambled eggs were powdered mix and bacon was mostly bacon bits. Only limited restaurants were open but that was because of just reopening after hurricane.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Considering we we there during Hurricane Melissa, we had a great extended vacation. Staff was awesome and extremely helpful.
Stayed 6 nights in Oct 2025

10/10 Excellent

Tanika

Stayed 1 night in Jul 2025

10/10 Excellent

caitlyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great trip, the staff was so friendly and the beach was beautiful. Can't wait to go back
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely. The staff were the very best part of our stay
Stayed 7 nights in Oct 2025

6/10 Okay

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we wasn’t able to enjoy 90% of the amenities the resort had to offer, because of the Impending hurricane, I wish they would’ve or postponed our honeymoon stay! We loved our room and the staff was great. Hopefully we can get a redo stay! Jamaica strong!!!!
Stayed 6 nights in Oct 2025

10/10 Excellent

Derek

Stayed 3 nights in Oct 2025

10/10 Excellent

lashawn

Stayed 5 nights in Aug 2025

6/10 Okay

David

Traveled with partner
First off, I will start by saying the Bartenders, Buffet staff and Entertainment 10/10! I cannot say enough about how amazing they are. DJ Lando and Alicia made this trip for us. With that said there is a lot that could have been done better, mainly due with the “Sales Staff” Would we go back? Probably not the anxiety of the whole sales situation it to annoying. It felt like we were at our regular day jobs, scheduling meetings, going over number. Not at a resort for our honeymoon.
Stayed 4 nights in Oct 2025

6/10 Okay

Jonah, Old Harbour

Traveled with group
Liked: Cleanliness, property conditions & facilities
The room and resort were really great. However the food options and a couple rude staff members made me leave a 3 star review. Otherwise it was a decent stay. I’d recommend with caution though.
Stayed 2 nights in Oct 2025

6/10 Okay

ERIKA

Traveled with partner
Disliked: Staff & service
The Grounds at AZUL were well kept and i loved the direct beach access with the cabanas and lounge chairs as options. The staff were hit or miss, either they were pleasent or rude and unaccommodating, mostly at the bars, The dining options were extremely limited and honestly didn’t taste good. I had better experiences with local vendors on the road. My room door lock battery died and that was quite frustrating and inconveniencing because of course it died when i needed to check out to catch my flight. Upon checking out and despite being in a rush the push to complete a survey was disturbing. I understand Jamaica is a “take it easy” kind of country-I’ve visited several times, i think it would be helpful for the staff at AZUL to perhaps have a refresher training course on customer service and hospitality.
Stayed 2 nights in Oct 2025

2/10 Terrible

Tashara

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not very accommodating, no shuttle, taxi to airport is $150.00 USD
Stayed 2 nights in Oct 2025

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