Union Station Hotel Nashville, Autograph Collection4.0 out of 5.0
Recent guest reviews
I have to say that the lobby in this hotel is one of the prettiest I have ever been in! It is a beautiful place to visit but I don't think I will stay there again. When I am spending 5 star pricing a night for a room I have certain expectations, a clean room and friendly staff being tops on the list. The young lady at the front desk seemed beyond quiet and was not at all interested in giving us pointers on where to go. She lifted her finger and pointed to the Gray Line brochure saying "just take that it will tell you everything you need to know"? Thankfully the Valet was AMAZING and always had a good recommendation! LOVED them all! The room was good size, and had a GREAT TV - but only had two tiny thin windows so it was dark and had no view (which I paid extra for?). The bed was like a ROCK and had no blankets so we were freezing and in pain. Worst part - the bathroom was gross! The shower was full of mold which just shouldn't happen in a nice hotel, or any hotel for that matter. The breakfast food was dreadful! The first morning we chose to have breakfast in the hotel lobby - it was a beautiful setting, but after 45 minutes our food came and it was a joke! Our "Belgian Waffle with Organic Fruit" was literally a cold eggo waffle with 5 YES 5 blueberries on it? The rest was inedible so we just left it. Our second day there we came back to our room - which was located RIGHT NEXT to the elevator, and our door had been left open? Who does that?? So sad :-(
Stayed for just one night while in Nashville for UFC fight. Hotel is very walkable to all downtown area. It's absolutely beautiful and the staff is extremely friendly and welcoming. Hotel is right next door to the flying saucer which has a large number of beer on tap. Hotel was quite never heard anyone in the rooms next to us. Beds where comfortable and pillows are great. Will stay here on my next trip to Nashville.
I am a big fan of Marriott Autograph hotels as the ones I have stayed at have all had a their own unique charm and character. The Union Station Hotel, although larger than other Marriott Autograph hotels I have stayed at, exceeded my expectations! It is a former train station and the hotel lobby has preserved the architectural details in a wonderful way. You stand in the splendid, open lobby and can imagine passengers waiting for trains, running to catch trains, and happily stepping off of trains at the end of their journeys. The rooms are also lovely and well maintained. And I felt very welcomed by the hotel staff. The hotel is located downtown but not in the very heart of the busy and noisy bar and music venue area. So one can experience that rather touristy area and then walk several blocks back to the hotel which is in a much more quiet area. I highly recommend this hotel!
Easy living, I truly relaxed and enjoyed my escape from reality at Union Station. I hope to be a regular soon...super location. Great bar staff, reception was very personalable and perfect. Smooth relaxing room, relaxed all day long....thank you
Enter the lobby and you can imagine the hustle of yesteryear moving to catch their train... Marriott did an excellent job transforming this historic train station to a luxury hotel with all the amenities. The staff is helpful and friendly, the rooms well appointed. Location is perfect, close to downtown without the noise.
Stopped in here on my way home from a business trip. Had never been to Nashville and thought I'd try this as all the other Marriott's were completely booked if tyring to use points. Pleasantly surprised. An eclectic vibe all around. Room (412) was large and nicely appointed. Lobby was very cool and airy. Easy 10-15 min walk down Broadway to the entertainment district where if you cant find something that wets your appetite, your appetite is the problem. Would definitely stay here again !!!!
Beautiful facility. That's about it. When traveling I often enjoy treating myself to the upper crust in hotels. And when I do, I have expectations. I will pay the price, but I want to be pampered. I want fine dining. I want concierge service. I want convenience purchasing. Ownership has created a fabulous property profile but doesn't deliver the experience.
I have stayed here 6 times since January 2016 and will be returning again in July, if not sooner. This is my absolute favorite place to stay in Nashville and it's not just because of the stunning historic building: it's the service. I have always been treated well here and the property is spotlessly clean. I love the fact that each room is slightly different in size and layout. It's an easy walk - less than 10 minutes - to the Ryman and the other "touristy" attractions down Broadway and an easy drive to places like Centennial Park. Don't pass up staying at this jewel! My only complaint is that if you request a feather free room as I always do because of a severe allergy, two of my four are always feather pillows still for some reason.
Nice hotel in a great location! The rooms on the 5th floor are amazing with 18 ft ceilings and large bathroom. Our room overlooked the beautiful lobby with the stain glass ceiling. Clean and comfortable. Try the club sandwich with the tater tots at the bar.
Apparently experiences at this hotel vary widely, and mine was on the unpleasant side. Our room (710) was tiny. The last time I stayed in such a small place was in New York. I was traveling with my teen-aged daughter, and we had to share one queen bed. The room was also loud. Some of the trains are loud--including some that blow their horns for at least a minute straight. The air conditioner was loud and blew right on our heads. The bathroom had a pedestal sink and an itty bitty glass shelf--so no place to put our cosmetics. The tub was very deep which could have been nice for soaking except your head would have been just a few inches from the toilet, so it was only an inconvenience for stepping in and out. My daughter and I booked one night here when we were in Nashville so she could attend her boyfriend's prom. We chose this hotel despite the warnings about some of the rooms that I read here on TripAdvisor because we wanted to take prom pictures in the beautiful lobby. Unfortunately, there was a wedding and reception in the lobby the night we were there, so hotel guests were allowed extremely limited access to the lobby. For example, my daughter and luggage had to wait in a little entrance way while I registered. The staff was pleasant enough given the circumstances, but there isn't anyway their pleasantries could make up for the fact that for the first time in my life I was not allowed to use the lobby in the hotel where I was a guest. (We were able to take a few pictures when she got in around 11:30--just as the hotel staff were putting the lobby furniture back in place.) Given the tiny room, I would have been annoyed by that even without the disappointment of the prom pictures. So this place is well-appointed and the finishes were nice in the room. It is an interesting building. But when I have had a long day of traveling, I really look forward to that feeling of relief and relaxation that you experience when you finally make it to the hotel. Excluding guests from the lobby (which even required me to register in a whisper and as unobtrusively as possible), offered pretty much the opposite feeling. I won't go back there.
Union Station Hotel Nashville, Autograph Collection places you in Downtown Nashville, within a leisurely stroll of popular sights such as Country Music Hall of Fame and Museum and Ryman Auditorium. This 125-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and a 24-hour business center. Located centrally in Nashville, it's also close to Tennessee State Capitol and Nissan Stadium.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is served for a fee from 6:30 AM to 10 AM.
Union Station Hotel Nashville, Autograph Collection's 125 rooms are air-conditioned and provide refrigerators, coffee makers, and safes. Guests can expect to find WiFi, wired Internet, and 37-inch flat-screen TVs with pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also standard.
Renovated in 2016, Union Station Hotel Nashville, Autograph Collection offers a 24-hour fitness center, free WiFi in public areas, and 6 meeting rooms. Valet parking is offered for USD 40 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Other amenities at this historic hotel include a 24-hour business center, a computer station, and express check-in.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 89 reviews