The layout of the property is great with 4 bedrooms and bathrooms. Property could be spectacular, beautiful decor for Nashville, convenient to downtown, but it’s not. Unfortunately we had multiple issues with the property. The sheets and towels were clean, but the rest of the house looks like just the bare minimum upkeep and cleaning with no inspection regularly made. Very dusty everywhere, cobwebs on walls/corners/windows/etc, dirty floors, toilet not cleaned in one room, etc. all called out to the property managers along with multiple photos daily which they finally sent someone on our last day to tidy up, but it was still limited. I even found a previous guests dirty underwear in the master closet! The management service is not local, so feels like they just don’t care. The residence needs a thorough cleaning to be new construction. On top of that many lights did not work through out the house and the fire pit did not work. Someone came out to fix the lights but no one ever came to fix the fire pit. For the price this is not what you’d expect in terms of cleaning or maintenance. Found a previous review and this seems to be a continuing issue for the property. I fully understand the turn of guests in an area like Nashville, but this should not be a excuse for cleaning and maintenance.
I requested a refund on the cleaning and expressed frustrations with the property multiple times daily to which I was told someone would contact me. Well two days after checking out, I have not had anyone contact me on this. I regularly use VRBO and this is the first time I was so disappointed. I will not use any property with Good Night Stay again and do not recommend to anyone else.