No comment
I booked the hotel specifically for the location and free airport shuttle. Saturday when i needed the shuttle it wasn't running and i had to pay $26 for a 6am uber!
Everything was excellent except we had to ask for more than one role of toilet paper but they were very prompt and professional when I asked, I know when we go to Nashville this will be our hotel to stay in. Also the suites are very roomy for a big family like mine, great place to stay
Very clean and staff were great I did not like that there wasn’t shuttle service to and from the airport as advertised
The property is a bit old and outdated. It’s located on a remote street. I guess it’s best for those closest to the airport. Not a good property for someone wanting to visit Nashville to see the city over a couple of days. When we first arrived, our room was cold and we had to call maintenance to help. The next morning when we got ready to shower, there was hair in the tub. We had to call someone to clean the bathroom. When we arrived back in our room the same day, the room had not been cleaned- towels not picked up, trash not emptied, beds not made, etc. We were asked if the do not disturb sign was up, and we said no it was not. When I checked out, the hotel staff did nothing to rectify the situation. They told me there was nothing they could do and that a manager was not available to assist me. I’ve called the corporate office hoping to get some type of response. This treatment is unacceptable for the money we paid and the service we received.
Front d so staff was excellent and the property was a little dated but fine for our needs
Enjoyed my stay will come back and stay , convenient to everything
We liked everything, going to the Opry was a breeze the transportation provided was great,and breakfast was wonderful! Staff was helpful and friendly.
The actual room was clean and comfortable. The employee at check-in was apathetic, the credit card machine did not work, and he kept explaining that "the Hilton" messed things like this up all the time. We did not get our expected cookies.
The check in was quick and easy. The staff was friendly. The pool was nice. The hotel shuttle service to the airport was nice. The hotel offers free parking!!!
They were renovating, so I get it. I just expected a little more being that Hilton is in the name. The room was alright.
All fine, clean. The staff kind. The room big for two. Is a good service.
wow...beds comfortable plus, breakfast awesome, service above and beyond, shuttle driver such an entertainer!
We had a great time at the DoubleTree. We will definitely stay there again.
Located in Donelson, DoubleTree Suites by Hilton Nashville Airport is 2.6 mi (4.1 km) from Larry Keeton Theater and within a 10-minute drive of Nashville Broadway. This 3.5-star hotel has 138 guestrooms and offers conveniences like 2 restaurants, a 24-hour fitness center, and free in-room WiFi.
Enjoy dining at Harmony Kitchen and Bar, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
All 138 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include sofa beds, microwaves, and refrigerators.
DoubleTree Suites by Hilton Nashville Airport features a 24-hour fitness center, free WiFi in public areas, and conference space. Self parking is offered for USD 10.00 per day. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
No comment
I booked the hotel specifically for the location and free airport shuttle. Saturday when i needed the shuttle it wasn't running and i had to pay $26 for a 6am uber!
As you know our shuttle schedule had been disrupted by social distancing guidelines. We have just received our new and larger van which now can accommodate these distancing parameters. I apologize for not have this on your stay and thank you for sharing your important feedback.
Everything was excellent except we had to ask for more than one role of toilet paper but they were very prompt and professional when I asked, I know when we go to Nashville this will be our hotel to stay in. Also the suites are very roomy for a big family like mine, great place to stay
Thank you so much for selecting our hotel and for posting your feedback for the Orbitz community. We are delighted that you had an excellent experience and look forward to your return
We are delighted that you had an excellent stay and we look forward to seeing you again
Very clean and staff were great I did not like that there wasn’t shuttle service to and from the airport as advertised
Thank you so much for selecting our hotel for you stay and then sharing your experience with the Orbitz community. I do apologize about the shuttle as it has been suspended as part or our Covid precautions. We do appreciated your recognition of the staff and their efforts to keep everything clean and sanitized. We do hope to see you again.
The property is a bit old and outdated. It’s located on a remote street. I guess it’s best for those closest to the airport. Not a good property for someone wanting to visit Nashville to see the city over a couple of days. When we first arrived, our room was cold and we had to call maintenance to help. The next morning when we got ready to shower, there was hair in the tub. We had to call someone to clean the bathroom. When we arrived back in our room the same day, the room had not been cleaned- towels not picked up, trash not emptied, beds not made, etc. We were asked if the do not disturb sign was up, and we said no it was not. When I checked out, the hotel staff did nothing to rectify the situation. They told me there was nothing they could do and that a manager was not available to assist me. I’ve called the corporate office hoping to get some type of response. This treatment is unacceptable for the money we paid and the service we received.
Thank you for your review and I apologize for the experience you had. We do our best to insure cleanliness in all of our suitesand we are addressing the circumstances that you experienced. Again, I would like to apologize for this inconvenience.
Front d so staff was excellent and the property was a little dated but fine for our needs
Thank you so much for staying with us for your visit to Nashville. We appreciate your business and the "shout out" about our Front Office team members. We look forward to seeing you again
Thanks for choosing to stay with us and we are delighted to have earned your endorsement. We appreciate your posting on Orbitz and we hope to serve you again in the future
Enjoyed my stay will come back and stay , convenient to everything
Thank you for posting your endorsement of our hotel on Orbitz and for selecting us on your travels to Nashville. We are delighted that you had an excellent stay and we look forward to serving you again in the furture.
Thanks for choosing to stay with us and we are delighted to have earned your endorsement. We appreciate the feedback you posted on Orbitz and are thrilled that you had an excellent stay.. We hope to serve you again in the future
Thank you so much for selecting our hotel and for posting your rating for the Orbitz community. We are delighted that you had an excellent experience and look forward to serving you again