I felt very pressured to go to the sales pitch having to plunk down a 40 deposit and they called and texted me numerous times the day of the sales meeting. I was on my own with 3 kids, why would I leave them for 90 minutes? They started to offer free stuff after I said I was not interested in the sales meeting, like you couldn't provide shuttle passes at check in? Ok. The room was ok, but definitely had issues though the reception desk told us we had a "VIP" room....The carpets were ripped, bugs under the master bathroom sink, and the beds were not comfortable at all. Resort itself was very nice and grounds staff were very friendly. Pools were great and my family enjoyed them! One thing about the shuttle service- it's a 3rd party company and costs 15 per person. Ride down to Nashville was great. Ride back much more sketchy. Driver was on his cell phone, and brought us the "scenic" route, going to the wrong hotel. Did not love that after dark, with 3 kids. It's not a bad place but dated and pushy about the timeshare component.