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Hotel Art Resort Galleria Umberto

4.0 out of 5.0

Recent guest reviews

Difficult to rate this hotel as i have to admit it very clean and tidy and the staff until we complained were very good, and we may have just been very unlucky with our room choice, however on reflection maybe the build quality is poor. We spent a bit more money and booked the junior suite, a sizeable and comfortable room. However I write this post in bed before I have left, as for the third morning in a row I lay here having had next to NO SLEEP. You are either kept awake or woken by the outside noise, the room is directly above a street where deliveries and cleaning take place, lots of shouting etc, this would not be a problem if the door to the balcony provided some resistance to noise, there is no difference to noise levels if the door is open or not. The doors and walls are so thin that you hear all conversations down the corridors and in adjacent rooms. But the worst noise was a toilet flushing directly behind our bed that sounded like the room was going to take off, after I informed staff and they were clearly not interested as they had no other rooms available I decided to investigate, the room backs on to the staff toilet and the store room which explains why at all hours there was banging and the flushing of a very very noisy toilet. It also explains why the staff were not bothered as they were clearly aware of the noise was coming from. Obviously staff need to go to toilet and use a store room but should they be directly by a guest room and be SO NOISY. My wife and I will leave disappointed and VERY TIRED.

The rooms are very nice and the staff extremely helpful in helping you get around naples. Was allowed late check out. The location could not be better. Coffee and breakfast was also good. You enter through the one of the gates by pressing the intercom then go to an ancient lift. You may have to put 10 cents in the coin machine in the lift and press the button to the first floor within 10 seconds. The hotel provides the coins during your stay.

The hotel is very beautiful. The location is good, walking distance from old city and from the port to Capri. The rooms are big and clean. The breakfast is good. Only wifi was a problem. We slept in the last room in the corridor and we didn't have wifi in the room. We needed to go to the lobby for wifi

A mixed review for this hotel. It is a little tricky to find and the 10c lift is worth the costs when you have suitcases. The rooms were clean and well laid out with a small balcony. The picture on the ceiling in our room took some getting used to. Reception were reasonably helpful although they were quite pushy with the trips, which seemed very expensive. Unfortunately the one trip we did book for our last day was cancelled the evening before which was frustrating. Breakfast was a bit hit and miss. The first morning we came down at 9.30 to be told there was hardly anything left! The waiter did heat up some bacon, which helped. The location is good. About 30 mins walk to the train station and close to the main shopping area.

The worst place we stayed in 7 months of travel in 7 countries and a very unique situation or I would not take the time to write this as I really don't take the time to write them(and certainly not bad ones) but rather thank hotel management and their employees directly. The bottom line is there are choices, so I would suggest going somewhere else - why take the chance. If I could make this. a zero review I would. My wife and I are fortunate enough to travel all over the world. We were in Italy for more than 2 months last year, stayed in 13 different places - all of them very nice (usually 5 star) with the exception of this place. I have noticed that there are many negative or neutral reserves Though the hotel itself was unremarkable, there was nowhere to park, it was inside essentially a shopping mall that had kids on skateboards, no way to easily get into the lobby and only a camera to help get you in, the only place to unload bags was in a row of irate taxi drivers, these issues unbelievably were not the worst. The worst part was that there was a mixup in our reservations - which we tried to correct immediately and the hotel would not correct the mistake that they had made and wanted to charge us for it. Most reputable places would have easily rectified the situation. In this case, that was not true, despite reassurances from the hotel manager (Loridana) who literally lied to us point blank - not just once but several times. She actually denied that she had ever said she would send us a confirmation letter that the misunderstanding had been corrected - not a simple lack of a followup but bold faced lies after we had to spend a good deal of time to correct the error in the first place. Frankly, between her and her co-manager (Antonio), I can truly say that we have never had a situation that was so poorly handled and it is the only time I have ever travelled where I had to have the credit card company step in to handle the situation (thank you to Chase Reserve). In my opinion, and based on the other reviews I have looked at, if this were one of my companies, or were my employees, I would certainly fire them, perhaps not from one very dissatisfied guest but from reviewing what many others have had to say about this hotel and how they handle customers.

This hotel is located in the Galleria Umberto which is a good central location. The rooms are nice and look down into the Galleria itself. In order to access the hotel you need to use a very old lift which is operated by using a coin. There is a guard room near the lift and they provided us with a coin to operate the lift. The lift was out of order for part of the stay so be prepared you may have to walk up several flights of stairs. We would stay here again as the location is convenient with lot of restaurants nearby.

Our last couple of nights in Naples were spent at this great little hotel. The hotel is 'embedded' in the Galleria Umberto, a beautiful mall in Naples near the waterfront. The mall is art nouveau style, with a huge arched window ceiling. There aren't too many shops in the mall, and it can be challenging to find the elevator to get to the hotel, but once you know where it is, it's very convenient. The rooms were old-school Italian luxurious, with velvet curtains, and big bed with a huge headboard, and marble bathroom - plenty of space. We had a lovely little balcony with wrought iron chairs & table, looking out on the alleyways of Naples. The hotel is quiet, and offers a nice breakfast - from the breakfast room you can look out the windows to the mall, an impressive view. There is a teensy elevator to get up to the hotel a few floors above the mall, but there is a huge staircase that can be used to walk down. This hotel is very close to everything Naples - the opera house is across the street, a huge big piazza with the regal cathedral and city buildings, shopping on the main street, and lots of coffee shops to just sit and enjoy the passers-by. This is a very nice hotel, and the location is ideal.

We stayed here for 2 nights . It’s a nice hotel in a good position. The lift is inconvenient as you have to get coins.Being on the 4th floor it’s not always easy to walk after a day of sightseeing. The staff all but one girl were very helpful. I think if I visited again I would choose a hotel on the coastline.

Just come back from a short stay in Naples, the hotel was central and a stones throw from the bay, It was clean and all the shower etc was in good working order. The breakfast was just fine with plenty of variety. Only tea bags in the room and no milk sachets, so if you like black tea you're in luck.Only thing I was annoyed about was the tourist tax the hotel charges on behalf of the Government it's not alot but there are no notices about it. Although I have been to Italy before, some time ago, this was a new one to me,I expect many people know this ,but for those who don't it would be wise to find out how much it is as they varey from town to town. We went late October and the weather was great , clear skies and about 24 c . Not noisy at night but couldn't say what it might be in summer. Shops and restaurants for everyone, glorious food to be had. Whilst there, we visited Pompeii . We had a guide which was very good but rather a large group. I would, if visiting there again, go to the reception at the entrance and down load an app which you can listen to in your own time. Mt Vesuveus is a must. A trip by taxi or coach to fairly near the summit and then walk the rest. Takes about 30 mins if you are in reasonable health! The view of Naples bay and the Island of Capri was beautiful.

My wife and I stayed at the Galleria Umberto in mid-September and loved it. The hotel is located in galleria or enclosed mall much like other old Victorian Arcades we have seen in England. The reception and rooms are on the 4th floor (?) and there is an elevator. The decor is "old world" elegant and our room was a good size with windows overlooking the interior of the galleria. We arrived very late our first night and the reception called us at 10 a.m. to ensure we did not miss breakfast, which offered a good variety of good and warm food. The staff were efficient and friendly, and the common areas had nice little touches like a balcony for coffee overlooking the galleria and there was a constant supply of small pastries available. One of the interesting “quirks” of the hotel was the galleria itself. Due to the density of Naples and lack of parks and open spaces, during the day the galleria was busy with a cafe, post office (convenient for using an ATM) and shops that gave it a lively atmosphere and in the early evening there were young children playing football and other games, although it was never a problem for noise later in the evening. The central location was good for connections on the Metro and the airport bus and a short walk to the ferry terminal. Overall, Galleria Umberto is a very classy boutique hotel.

Galleria Umberto I 83 Naples NA

Hotel highlights

  • Steps from Galleria Umberto and Teatro di San Carlo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Historical Center, Hotel Art Resort Galleria Umberto is next to popular attractions like Galleria Umberto and Teatro di San Carlo. This 16-room, 4-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Castel Nuovo and Royal Palace are a short walk from the hotel, which is in the historical district.


Start your day off right with a free continental breakfast. Order from 24-hour room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free daily manager's reception.


The 16 rooms are soundproofed and have an array of amenities, including minibars, free newspapers, and safes. LCD TVs come with digital channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Desks are also included.

Property features

Guests of Hotel Art Resort Galleria Umberto enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. If you drive, self parking is EUR 20.00 per day, or you can take advantage of the airport shuttle (available on request) for EUR 35 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

74.0% of guests recommend this hotel

Total of 505 reviews