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Hotel Art Resort Galleria Umberto

4.0 out of 5.0

Recent guest reviews

The hotel is in a unique location inside the Galleria which is has many convenient shopping areas. The lift up to the fourth floor is charming but after getting the luggage up to our room we used the stairs exclusively (approx 170). The hotel has old world character, very clean, large rooms and a nice welcome mini buffet. The art in the hallways and in the rooms is stunning, especially on the 3rd floor. The air conditioning works and there is a free breakfast. The location is close to food, the palace, and a castle, as well as the waterfront. However, while we enjoyed our stay and would consider this hotel again, there are a few things that people should be aware of. If you have a room facing the galleria, the noise level is high and continues into the wee hours of the morning. There are also a lot of panhandlers and general people who are trying to sell you things as soon as you step through the gates of the hotel into the galleria. The free breakfast was interesting. It was typical, pastries, fruit toast, coffee, juice, but our hostess was not very friendly and we felt like an inconvenience to her. She was in charge of putting bacon out, a 'luxury' at any continental breakfast to be sure, but the bizarre part was that she took 3 strips of raw bacon, chopped them into pieces and threw them into the steamer on the table to 'cook'. There were 20 or so guests coming into eat and she put the bacon on at 930am (breakfast was over at 10am) and used 3 slices of raw. It may sound petty but she did it on the main food table over the fruits and we had to wait while she did this very slow process. We were looking at each other as if to say, why is she even bothering? The showers in both our rooms had very little water pressure and very little hot water. Also, they put our children in a room below our floor, so you took the elevator or steps (which are outside the hotel)to get to our family.

Fab hotel in the Galleria Umberto, very well located for all the attractions by the Port. Lovely reception area, welcoming complimentary drinks and canapés each evening, good sized rooms. Friendly staff from receptionist to breakfast team. Highly recommended.

We were welcomed by very friendly and helpful staff. They liaised with our tour company which was much appreciated as our information was not at all adequate and we do not speak Italian. The hotel staff had to make more than one call for each issue that needed clarification, but persisted without complaint. On arrival, and the following day, we had access to complementary cakes and drinks in a sitting room just past reception. The room was adequate and the breakfast choices while not extensive, were very tasty. The hotel is situated inside the Galleria and is accessed via a gate (locked at night, but staff are on duty to open it) and a very old lift requiring a small coin to operate. We were given a supply of coins by reception. There was someone next to the lift supplying coins when we arrived. An unusual but very pleasant experience.

I will in this review address some of the negative points raised in earlier reviews. I read them before picking this hotel so was on the lookout. Anyhow, for the reader best to read around and come back to this review. I knew the hotel was in the ''galleria'' and shopping mall but is not as troublesome as other readers had pointed out. The ''flight of steps'' are like those where you walk up to a small podium and is a nice feat of the architecture. I had wheelchair travellers with me and it was not that bad compared to other places I have been in Italy in more affluent areas and disappointed me. The infamous '10 cent' lift has been the biggest grumble. But I came prepared with a small bag of 10 cents. If during your stay u go up and down in a total of 10 times then it's 1 euro. And you have to remember it's an 'art shopping mall and gallery'. The lift itself is a kind of art if you can appreciate the Euroesque nature of its intention. Also, from something like 9-1pm it's free and then from 7pm-10pm it's also free. Tourists are out during the afternoon for eating or sightseeing etc and so money isn't an issue. The art of the 10 cent is subjective to opinion but the lift itself is typical of lifts in Italy. The Hotel itself is really petite and niche. You need to expect this and if you don't like it then best to pick somewhere else. The breakfast area is small and to address the breakfast concern, the staff were always asking if one wanted more coffee and like many Italian hotels it's about first come first serve. If this isn't up to scratch then its understandable and a 5 star hotel in Naples is what you should look for. The quality of the food is okay and I think older travellers will grumble about the specific 'hardness of the eggs'... The room itself was on the whole 4/5 clean. Which is decent and there were fresh towels and bed linen being swapped everyday. The staff were great from the cleaning to the reception and to the breakfast ladies. All really cared for each enquiry one had. The reception was top notch and having had a little incident sorted it out really well and to my liking. I was very pleased whereas other hotels would have taken full advantage and been really unfair. Also, having been a newbie about tabacchi, I wanted a cig and a reception staff offered my a cig and was such a nice gesture especially after a nice dinner and I trully felt the Napoli hospitality. Got that 'rare tourist good feeling' that is hard to comeby now a days. Yes kids play footy at night, but can't travellers appreciate that Napoli is the one of the production cities of Italian football stars and the nighttime galleria football for the kids is the breeding ground. A bit loud but it's kids and it's their city and integral to the local culture. Also managed to arrange a taxi for me and my fellow wheelchair travellers at 140 euros for pompeii. I knew that taxi's charge 90 euros but it was a merc limo and allowed me and my fellow travellers to hang in pompeii. Only downfall was that it was shared. I didn't like this as I knew I was paying 140, but won't complain. The driver tried to push for more 'extras' but it's a classic tourist thing and a battle-hardened tourist will let this go. Conc: Everything that I anticipated and a little extra which was fab. Did everything they could for me to have the best stay possible and was certainly achieved. It's not fair why they have such negative and outrageous reviews. Furthermore, I stayed in the Picasso room and the art was captivating to look at. I do recommend if one wants a short-mid stay in Naples and go to the islands of Ischia and Capri. It's close to the harbour in a 10-15min walking distance. But it is downhill which is nice, back up is uphill but can get a cab but the cab roads take almost the same time as walking cuz of the jam and how cars need to go around to get to a small walking distance to the hotel. Downstairs there is mcd's and any tourist can appreciate this. Toledo road is nearby and has the best Napoli restaurant ever. I wrote a separate review for it which I highly recommend. Napoli food is the best in Italy and this restaurant is a gem and deserves the review I gave it.

Great Value and Experience. This hotel was perfect for our one-night stay June 2017. Hotel is convenient to the dock where the Sorrento and Capri High Speed ferries dock (1/2 mile, 0.9km). We took a cab, but should have walked. Rooms are located on the third and fourth floor inside the Galleria Umberto. The Galleria Umberto, a beautifully designed mall, is clean and safe. Some rooms face the internal mall area. The internal mall is a pretty view, but can be noisy as the kids and crowds eat at the McDonald’s until midnight. Waiting room is ornate and interesting. We liked the art in both of our rooms, along with the 20-foot ceiling. Bathrooms were very modern. The bed style looks old, but the beds are new. Breakfast was included with our room. Small, average breakfast selection. Staff was very friendly. They booked our fixed rate cab to the airport. They readied our room 30 minutes early upon arrival. Great place where you can walk one block, head up via Toledo or head one block in the other direction and arrive at the Piazza del Plebiscito or Castel Nuovo.

Right in the beautiful Galleria Umberto - so convenient to the Teatro San Carlo, the via Toleda path to the Museo Archeologico Nazionale di Napoli, or an evening walk to the Castel dell'Ovo. I only wish we had reserved one of the junior suites. The friendly staff greet you as you enter the Art Hotel. In fact the hotel staff kindly assisted me when i needed help with the San Carlo box office. The tiny 3 person elevator was a welcome modern afterthought, the 10 cent toll a reminder that electricity is a premium in Italy. We had an agreeable stay and would certainly rebook on a future visit to Napoli.

Everyone on staff was pleasant and helpful but our room was not sanitary, the sheets and spread were threadbare and the breakfast was standard. The hotel is four floors up a lovely winding staircase unless you are comfortable in the rickety lift. Good central location. We had a balcony room overlooking an alley that starts its day a 4 am. Very noisy. Lots of trash in the alley.

The hotel has an elevator which operates with 10 cents which if it runs out the ladies in the booth opposite provide 10 cents free of charge! It fits 3! Beautiful room with mural on ceiling! Our room overlooked the city and was clean and comfortable. Lovely reception area and nice relaxed breakfasts! At night It is locked wen the elevator hits the bottom floor..the gallery gates are locked each side and we were effectively locked in. Glad there was not a fire!!!!! Fortunately whilst attempting to escape our prison a hotel employee was leaving work and came out of the lift and showed us a release switch for the gates in the darkest crevice of the gallery! Which we would have never found in the dark if she had not shown us! intercom on the outside of the gates let us in but you cannot see it from the inside! Well placed for shops, amenities etc. We stayed here so we could do a capri trip as the port is not too far away!

We stayed in the Pitloo room and it was one of the best decorated rooms we have ever stayed in. The room was spacious, clean and had an old antique vibe. The balcony faced outwards to the courtyard and is a delightful addition to the room. Staff were friendly and snacks were always available in lobbey. Only criticism was that breakfast was a bit basic with cakes, fruits and a little hot food. The hot food was not always replenished when we were there. If you appreciate art and fine decor this hotel is for you. We thought the stairs added character to the hotel and appreciated its simplicity though located on the fourth floor there are a lot to climb. The lift is really cute but it is rather small inside and needs 10 cents. We loved how decorated and cosy this hotel was and location is perfect. Be warned of taxis in Naples!!!!! and make sure you get a good quote from the hotel to the airport! as taxi drivers will try and rip tourists off.

The 10 cent elevator for 3 people is quirky, we found out that you only need 10 cents in the evening and weekends! ( little tip) We had a renovated room on the 3rd floor. It was lovely. It did look out onto the Galleria itself and found it quite loud, especially since after the shops close, there is football/ soccer practices for all ags until about midnight. Little kids too! Brakfast and the breakfast room were fine. The food was fresh and the staff was very friendly. The desk staff were very helpful.

Galleria Umberto I 83 Naples NA

Hotel highlights

  • Steps from Galleria Umberto and Teatro di San Carlo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Historical Center, Hotel Art Resort Galleria Umberto is next to popular attractions like Galleria Umberto and Teatro di San Carlo. This 16-room, 4-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Castel Nuovo and Royal Palace are a short walk from the hotel, which is in the historical district.


Free continental breakfast is included with your stay. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


The 16 rooms are soundproofed and have an array of amenities, including minibars, free newspapers, and safes. LCD TVs come with digital channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Desks are also included.

Property features

Guests of Hotel Art Resort Galleria Umberto enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. If you drive, self parking is EUR 20.00 per day, or you can take advantage of the airport shuttle (available on request) for EUR 35 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Deluxe Room

Full 1 | Sleeps 2

Double Room (Prestige)

Full 1 | Sleeps 2

Superior Triple Room, 1 Bedroom

Twin 3 | Full 1 | Sleeps 3

Junior Suite, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 467 reviews