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Hotel Art Resort Galleria Umberto

4.0 out of 5.0

Recent guest reviews

We stayed in the Pitloo room and it was one of the best decorated rooms we have ever stayed in. The room was spacious, clean and had an old antique vibe. The balcony faced outwards to the courtyard and is a delightful addition to the room. Staff were friendly and snacks were always available in lobbey. Only criticism was that breakfast was a bit basic with cakes, fruits and a little hot food. The hot food was not always replenished when we were there. If you appreciate art and fine decor this hotel is for you. We thought the stairs added character to the hotel and appreciated its simplicity though located on the fourth floor there are a lot to climb. The lift is really cute but it is rather small inside and needs 10 cents. We loved how decorated and cosy this hotel was and location is perfect. Be warned of taxis in Naples!!!!! and make sure you get a good quote from the hotel to the airport! as taxi drivers will try and rip tourists off.

The 10 cent elevator for 3 people is quirky, we found out that you only need 10 cents in the evening and weekends! ( little tip) We had a renovated room on the 3rd floor. It was lovely. It did look out onto the Galleria itself and found it quite loud, especially since after the shops close, there is football/ soccer practices for all ags until about midnight. Little kids too! Brakfast and the breakfast room were fine. The food was fresh and the staff was very friendly. The desk staff were very helpful.

Just come back from a 5 day trip to Naples and would not have changed a thing :) I have read again the other comments about the hotel and can sort of understand what they mean but we were very pleased with our choice and had a great time. When you first arrive at the hotel you are greeted but he infamous 10c lift which will take you up to the 4th floor reception. After that first trip up with the cases we never actually used the lift again when coming or going...was nice to have a little bit of exercise climbing the four floors. If you don't fancy the stairs the the lift is fine. We were given a room on the Third floor which was very clean and looked almost brand new. We did have a small shared balcony that was not really usable as some minor work to re-tile it was going on. If it had a couple of relaxing chairs then would have been perfect for a couple of hours R&R to recover from all the walking around we did. The bathroom was also very clean and modern but do put down a towel on the floor as the design of the show cubicle means you do tend to get water all over the floor, soon dries though so was not a big issue. Breakfast was all we needed, nothing too fancy or heavy so after eating some lovely Italian food the previous day we always found breakfast just right. Its a small hotel and the staff are very helpful but we used it more like a B&B. If you want to stay at a nice central location in Naples that you can easily get around from then would 100% recommend it :)

This is a fascinating but irritating place to stay, but I would do it again because it's just across the street from the Teatro San Carlo and its glorious opera house. (We saw Traviata in a traditional production. The voices weren't as good as those at the the Met in New York, but the production was a delight after the Eurotrash that Mr Gelb has been subjecting us to.) The Gallery is a cross-shaped shopping and residential mall in the 19th century fashion, glass-roofed and about five stories high. The hotel is through a gate on the south (the exit on Via San Carlo), and that's where the irritation begins. One needs a 10-cent coin to operate the elevator during much of the day. There's a lady guard in a kiosk nearby who will rush over with the coin, but still.... We generally walked. We had requested an 11 a.m. check-in. The hotel suggested 12 noon, so we changed our arrival schedule -- and then waited TWO HOURS for a room, which turned out to be on the third floor, so down one flight. These rooms were in the "annex," and were nicely decorated but much inferior to those displayed on the website. And the lock on the door to the annex was just about impossible to work; twice we had to call for help. And I won't go into the idiocy of the shower, or indeed any of the arrangements in the bath (all quite new, mind you, but laid out by someone who clearly had never taken a shower or tried to shave in his life). Great breakfast buffet with good hours. Friendly staff. Moderate prices -- I think we paid €341 for two nights, plus the obligatory cash-only tourist tax on checkout. All in all, I suppose the delays and the dodgy locks and the shower head that wet the bathroom floor were all a small price to pay for the joy of sitting in Teatro San Carlo red-plush seats and seeing a really fine performance of a Verdi opera, without any simulated rapes or gang beatings or stage sets in the style of a Vegas casino....

We stayed here for one night with a one year old in a junior suite. Initially it took us a little while to find the hotel! Gallery Umberto is well sign posted from the harbour. The lift for the hotel is within brass gates. It's centrally located and easy to explore the city from. It's particularly handy for the harbour. The room was large and clean. Staff were friendly and helpful. No complaints.

Had read other reviews about breakfast not being very good. The breakfast was continental style and ok. There was fresh honey from a honeycomb which was a nice touch and freshly squeezed orange juice available. Located in a good central area.The pictures online look good, but in reality the hotel is a bit tired. The bathrooms particularly need refurbishment. The shower did not work very well and water temperature was erratic. Lighting fixings were held (not very well) in place with Blue tack. There was very little cupboard space for clothes so we stacked clothes around the bedroom. Very few hangers so we bought some ourselves in local shop and wasted holiday time looking for this. Our bathroom (and our friends bathroom) had a smell of cigarette smoke, believe this may have been drawn in via the bathroom extractor. Rooms 108+109 have this. Other reviews have mentioned this but receptionist claimed had no knowledge. The description stated 'Hot Tub' there was none in either of the two rooms we stayed in. I asked at reception where the 'Hot Tub' was in case this was shared with other guests and the receptionist said there was not any. Children playing football outside in the shopping mall till around 01:00 was annoying and noisy at times. The hotel has a bar with fairly limited choice. Staff were totally not trained to serve drinks and when we wanted a night cap there was no ice at all for the duration of our 4 day stay. Anyone fancy a warm gin and tonic? Access to the room is via a lift only taking x3 people at a time or via four flights of stairs. There was not a safe in the room we could see or advised maybe valuables need to be left with reception? No doubt as with other reviews the hotel management will reply and probably gloss over the cracks, but there you have it our honest review. Adequate, but not stunning as the description and pictures would leave you to believe

Hidden away in the Galleria on the fourth floor of a historic building. Small intimate and very friendly hotel. Access is for its guests only with colourfully decorated and well appointed reception and open seated area. Met with complimentary drinks and snack on arrival, and every afternoon throughout our stay. The rooms are comfortable, spacious and in keeping with the building and its surroundings, very nice indeed. We had a balcony with table and chairs. The view is inner city looking down onto the Via Toledo, a busy and colourful pedestrian street. Inner rooms look onto the inside of the main Galleria. Breakfast was very simple continental style but sufficient to start the day. Minor downside there was no English speaking TV available -over 900 others though :)

The web site promised much, but the reality was somewhat different. Photos of laid tables on a columned terrace were misleading to say the least. The actual terrace was small, there were no columns, and no decent view. My room was big but the fittings tired and in need of repair or replacement. The 'balcony' was tiny and looked onto the bins! I could clearly hear every time next door flushed the loo. Entry to the hotel is interesting with either a lot of stairs or an old elevator which required 10 cents to function. On the plus side a good location, especially for the opera house, and the staff were nice and helpful.

Strategic location, close to absolutely everything. The room was huge and it reflected the Neapolitan traditions which was nice. Service was impeccable, everybody from the receptionists to the cleaning lady were cordial, friendly and available! Will definitely return.

I booked this as part of a British Airways holiday, staying for three nights. It took us a while to find it behind gates within a large arcade. My room was very grand - four poster bed and crazy lights on wrought iron stems emanating from a mirror (the Van Gogh room), interesting paintings and a safe behind a rather ominous painting of a dog. My friend's room was slightly less ornate with a little balcony. Both were comfortable although my mattress was a bit springy. Breakfast was fine but nothing special. Sandwiches, cake and, on one afternoon, Prosecco, were offered in the reception area between 4 and 7pm, which was a nice touch.

Galleria Umberto I 83 Naples NA

Hotel highlights

  • Steps from Galleria Umberto and Teatro di San Carlo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Historical Center, Hotel Art Resort Galleria Umberto is next to popular attractions like Galleria Umberto and Teatro di San Carlo. This 16-room, 4-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Castel Nuovo and Royal Palace are a short walk from the hotel, which is in the historical district.


Free continental breakfast is included with your stay. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


The 16 rooms are soundproofed and have an array of amenities, including balconies, minibars, and free newspapers. LCD TVs come with digital channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes and desks are also standard.

Property features

Guests of Hotel Art Resort Galleria Umberto enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. If you drive, self parking is EUR 20.00 per day, or you can take advantage of the airport shuttle (available on request) for EUR 35 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Deluxe Room

Full 1 | Sleeps 2

Superior Triple Room

Twin 3 | Full 1 | Sleeps 4

Junior Suite

Queen 1 | Sleeps 4

Superior Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 458 reviews