The property is sold as a close to the airport hotel, in reality it’s in a whole other town. We were gouged on the taxi service to the hotel since it was outside Naples. Once arrived the check in process was cold. The front desk associate was not super helpful and it seemed like an inconvenience we were there. When we went to the room none of the lights were working, they did help get it fixed but not how we wanted to get into our room. The air in the room wasn’t help in cooling it down. I found an information paper in the hotel that said heat and air conditioning were available at an extra cost depending on the room selected. The hotel is connected to a mall which was helpful for grabbing a few things but very different. When we finally settled in our room and were ready for a swim I asked the front desk how to get there since they advertise they have a beautiful pool. She advised us to go towards the gym. To get to the gym/pool you have to leave the hotel and walk through part of the mall. Once we got there we were turned away because we didn’t have swimming caps and they didn’t have any for purchase. Extremely frustrating, the front desk was no help. Lastly, there are no contact numbers for the front desk, I had to straight up call the hotel to get the front desk. We did live a phone down the hallway that said reception on it, but that is extremely annoying to have to walk out of your room to call. We were very unimpressed with the hotel especially since it had 4+ stars
It was fun having the mall right there to walk around in. Please note, this hotel is not close to the Naples airport, even though it says it is. Also, no shuttle to the airport. Taxi is very expensive to the airport. We rented a car, parked in mall parking and returned car at the airport. All the driving was mostly on the autostrade and very easy. Cost 1/4 of taxi back and forth.
We stopped here for the night on our way from Rome to Positano. Great spot right off highway for an overnight.
The property is sold as a close to the airport hotel, in reality it’s in a whole other town. We were gouged on the taxi service to the hotel since it was outside Naples. Once arrived the check in process was cold. The front desk associate was not super helpful and it seemed like an inconvenience we were there. When we went to the room none of the lights were working, they did help get it fixed but not how we wanted to get into our room. The air in the room wasn’t help in cooling it down. I found an information paper in the hotel that said heat and air conditioning were available at an extra cost depending on the room selected. The hotel is connected to a mall which was helpful for grabbing a few things but very different. When we finally settled in our room and were ready for a swim I asked the front desk how to get there since they advertise they have a beautiful pool. She advised us to go towards the gym. To get to the gym/pool you have to leave the hotel and walk through part of the mall. Once we got there we were turned away because we didn’t have swimming caps and they didn’t have any for purchase. Extremely frustrating, the front desk was no help. Lastly, there are no contact numbers for the front desk, I had to straight up call the hotel to get the front desk. We did live a phone down the hallway that said reception on it, but that is extremely annoying to have to walk out of your room to call. We were very unimpressed with the hotel especially since it had 4+ stars
It was fun having the mall right there to walk around in. Please note, this hotel is not close to the Naples airport, even though it says it is. Also, no shuttle to the airport. Taxi is very expensive to the airport. We rented a car, parked in mall parking and returned car at the airport. All the driving was mostly on the autostrade and very easy. Cost 1/4 of taxi back and forth.
We stopped here for the night on our way from Rome to Positano. Great spot right off highway for an overnight.
