2/10 Terrible
Christian
Traveled with partner
Apr 29, 2026
Completely false advertising, dirty, and run by rude off-site staff. I checked out same day.
I booked a "King Bed, City View" at Astoria Napoli Centrale for April 26, 2026. What I got was a nightmare:
Wrong Room: A Full-sized bed, and instead of a city view, my window faced a barred back alley with someone’s underwear hung outside.
Filthy: Dirt stains in the shower, food crumbs on walls, cracks everywhere, grimy sink. Looks like no real cleaning between guests.
No On-Site Support: Check-in is a door code. I reported issues immediately via Expedia, got AI-generated bot replies promising a new room. No one followed up for hours.
Rude WhatsApp Harassment: Someone named "Danilo" (online receptionist) messaged me on WhatsApp. He was incredibly rude, accused me of lying, demanded photos (I already on Expedia), and said: "Refunded for what sorry? Go complain with Hotiday for a refund, not with us."
Do not stay here. They will take your money, put you in a dirty closet facing underwear, and insult you when you complain. Avoid at all costs.
Christian
Stayed 2 nights in Apr 2026



















