Fleur de Chine Hotel5.0 out of 5.0
Recent guest reviews
Excellent hotel very good service and exceptional facilities. Would definitely recommend this property. Only hesitation was the dinner buffet which was overly crowded and more akin to a cafeteria then anything else. Not to mention the cost which was quite steep at $NT1100 per person. heard the food from the other options were much more reasonable and intimate.
We stayed at the hotel for three nights. There was a courtesy bus that picked us up at the Taichung HSR station. All very efficient. When we got to the hotel about 30 minutes later we checked in on the bus just before getting off and entering the lobby. A good use of the time. The room was nice with a fantastic view and a comfortable balcony with a bench. A deep bath allowed us to overlook the beautiful Sun Moon Lake. The hotel provided slippers and a kimono type robe. However,note for reference this was chargeable and not complimentary. When we decided to explore the hotel we realized how operationally compromised the hotel was. We were on the 9th floor and there was a Sky Lounge advertised on the top floor (where else 😊?) However, conflicting information about when it opened and what it served confused us. In fact the lift wouldn’t allow access until a certain time of day yet they advertised a Happy Hour. It proved impossible to consummate that ‘Happiness’ . Wandering around the floor below we found a VIP lounge that we were told we couldn’t access. Such a shame as it looked empty but with a great view of the lake. Once again staff couldn’t tell us where we could enjoy the view with a drink. We tried the reception and they told us the Sky Lounge (by now taking on a mythical status) could only be accessed after 7pm by appointment with a dinner reservation. Not for drinks until after 9pm. Very strange !!!!! What a waste of a great resource. It seems nowhere in the hotel was there a bar worthy of the name or that the staff would admit the existence. I found the language skills of the staff poor and the level of training equally poor. Again, a great shame for a beautiful venue. As has been my experience Taiwan hotels are not geared for foreign tourists, catering for Mandarin speakers only. But I suspect even a Mandarin speaker would be disappointed at the lack of staff knowledge about the facilities at the hotel. This is the fault of the management . Complacent management with no concept of staff training or customer requirements. The restaurants were nicely presented but the menu in one language only. No drinks menu existed for anything other than beer. The morning breakfast choice was very good but the atmosphere was like a school refectory. This is not a five star hotel by any stretch and I would struggle to give four stars. Let’s settle on Three Stars! Once again a shame as it’s in such a wonderful location. I really blame the management or, perhaps they just aren’t interested in being an international hotel. In which case they should remove most of the flags outside.
Staff were very helpful and accommodating on arrival. The hotel is very comfortable and clean, the room was large and the highlight was the hot spring bath. There was always plenty of water supplied and the minibar was free, which is a great touch. We had breakfast included every morning which had a very wide choice - huge. So good. We went to all restaurants in the hotel, the highlight was the Rainbow Cloud (teppanyaki), which was a great experience, delicious food. Overall it was a very relaxing few days, loved the bath and the beautiful views of the lake and surrounding mountains.
The hotel is located at a quiet spot on the lake. The lake view is spectacular. There are nice facilities including pool, hot spring pools, rock climbing wall outdoor, etc. We were greeted at the lobby with iced tea. Staff were polite. But when we asked about the Sun Moon Lake bike path and local map, the reception desk didn't have any info at all. Since there is really nothing around the hotel, we booked the room with meals. With the price they charged, the dinner buffet was very disappointing. The cold salad & seafood bar was decent. The hot food were so called "western food", surprisingly no Taiwanese dishes. The hot entrees were just okay. Sushi and sashimi weren't that fresh, the sushi rice tasted stale. Another disappointment was their rooftop Sky Lounge, which only open to guests reserved for meals there. We wanted to get before dinner cocktails and were told the lounge is not open for "visit". If food matters a lot, then I won't recommend staying here. If just want to chill and look at the beautiful lake, it does have nice rooms with lake view.
Very scenic and very peaceful. the service is very good as you would expect for a high end hotel. the rooms are spacious and comfortable. I have lake view side (even numbered rooms) and the view is fantastic
Stayed as part of a round island tour group for 1 night and loved this hotel and our room 907. As well as the usual complimentary water, there was fresh fruit and biscuits. We enjoyed relaxing in the hot spring bath in our room with a great view, before eating dinner at the buffet in the Crimson restaurant. Plenty of fresh seafood options, prawns, mussels, clams, cooked oysters as well as meat, fish, sushi, Asian foods, ice-cream, patisserie desserts, breads, teas, coffee, soft drinks and beer on tap. This was outstanding value by Australian standards, only NT1078 (incl. tax) pp. Then off to a see the hotel show in the lobby bar. A trio sang easy listening songs in both English and Chinese. They were so good it would have been worth paying to see them. The location next to the lifts was the only negative, especially as a large conference group had no regard to the performance when walking through. There is a very nice gift shop in this area too. Next morning the included buffet breakfast in the Crimson restaurant was again of a high standard. It was unusual for us to see so many hotel guests wearing the hotel taiwanese kimono pyjamas and slippers everywhere - dinner, show, breakfast. We only had time during our stay to go to the rooftop to admire the view at night and in the morning. Both times the staff at the Sky Lounge was very welcoming and volunteered to take our photos. We could see this area for would be lovely for a special meal. A few days at this hotel would be ideal to allow time to walk around the lake, take a boat ride and enjoy the great facilities at this hotel.
A well laid out resort and with an amazing view of the Sun Moon Lake. Very child friendly . Options to dine are plenty . Our breakfasts were at the buffet hall with a well laid out selection of local cuisine and western food . Fine dining restaurant ' Jade Luminous ' was par excellent . The vegetarian course meal I had was a feast for the stomach and eyes . As far as things to do around the area are .... hiking to Wenwu temple and walking , biking around the lake . A hidden gem truly .
The room package with breakfast and dinner is a good value as the buffet breakfast is very delicious and the Chinese set dinner comes with 6 dishes with colorful presentation and excellent taste. The hotel provides bike rental , water massage pool and sunrise tour. The staff who run these activities are very professional and caring . They even provide you with insect repellent. The gentleman , Mr Cheung , who drove us uphill to see the sunrise , is very exceptional in his professionalism . He got a basket with picnic tablecloth and hot water flask for us although the original tour package only mentioned a breakfast box . We tried to offer him a little tip to thank him but Mr Cheung even went an extra mile and brought 3 of us a very delicious local breakfast with hot soy milk and very yummy rice bundle ( chi fan) for each of us . He demonstrated the warmth and hospitality of Taiwan people. Our stay at the hotel is very enjoyable and very relaxing. I would strongly recommend this hotel if you have to stay in Sun Moon lake.
The dinner and breakfast buffet are the best that I have ever had. It has a wide variety of offers and taste great. The hot spring tub in the room was just wonderful and we could enjoy it in our own privacy - for those who do not want to "share" bath with others. The hot spring however is not the common sulphur one - but it's no smell and no taste. I personally prefer the sulphur hot spring for its benefits. Regardless, this is a great place and the view to Sun Moon Lake is just amazing
Higher end option for a nice visit to Sun Moon Lake. The hotel itself is a bit far from town; if you're planning to rent a scooter or dine elsewhere be prepared to taxi off the property. Otherwise, a very serene and well looked-after hotel with lots of dining options. My companion and I were the only people seated at the teppenyaki restaurant on-site, so enjoyed a dinner with private chef and wait staff! The buffet is also well appointed for breakfast. Our two-night stay did seem pricey. I am also quite sad that I left a dress in our room closet on accident, and after checking out and they did not attempt to return it to me. This could've easily been done, as they held our luggage all day after checking out and knew we were taking a later train out of town. I only realised my dress had been left there after unpacking my things at our next destination. The courtesy of cleaning staff reporting the item would have been appreciated. We waited over an hour for a taxi to the train station, despite many taxis entering and exiting the property. The front desk staff we suggested killing time at the lounge and I enjoyed a "margarita" which is never a good idea to order in Taiwan... tasted like sour olive juice! I should've had a nice Taiwanese iced coffee instead :-)
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Within a short walk of Xuanzhuang Temple, Fleur de Chine Hotel is within a mile (2 km) of Sun Fog Port. This 211-room, 5-star hotel has a full-service spa, a water park, and 5 restaurants. It's on a lake and also close to Shueishe Pier and Shueishe Visitors Center.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
The 211 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and refrigerators. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer spring water baths, hydromassage showers, hair dryers, and designer toiletries. Other amenities include coffee makers, free bottled water, and safes.
Guests of Fleur de Chine Hotel have access to a full-service spa, a free water park, and an indoor pool. Free valet and self parking are available, and there's also an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a health club.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 912 reviews