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Crowne Plaza Nanjing Hotel & Suites

4.0 out of 5.0

Recent guest reviews

I checked-in the hotel on 09th Aug, the room without air-conditioning, i informed the service center that I needed to change the room, I'm told someone will come to my room and give me the room key but eventually after 30 minutes gone only a women from the housekeeping come to my room to see what is going on with the air conditioner, I think it is totally wasting of my time so I do direct to the front desk and changed to a new room. The new room air conditioner is good, however the bed is hard as a wood, I got all my back pain at the morning when I wake up so I go to the bath tub for a hot bath, within 10 minutes I found the bath room is flooding since the bath tub bottom is leaking, I leave the bath room immediately and call the general manager but cannot get connected, so I put on my clothes and bring my luggage again go direct to the front desk to request change the room again, i got a new room and i take shower and face cleaning and go for breakfast, two ladies manager from the reservation tried to convince me to pay for the room and offered me a up-grade of room for my next visit, to me this is totally not acceptable so i insisted i will not pay for the room as I did not use the room facilities and what i got is sleepless night with my painful back, finally the director of sales agreed me no need to pay for the room fee, I checked out the hotel with my tired and pain back. Now Crowne Plaza Nanjing do not managed by the Hoilday Inn team, the local management really destroyed the Crowne Plaza brand that built up for years.

Stayed for one night with family. The hotel was ok but not spectacular. The decor is a bit dated and the food in the buffet was not replaced so there was not always stuff to eat. Overall not bad but nothing special

the location is pretty convenient and breakfast is not so bad but the hotel is pretty run down. and can smell smokes in non-smoking room. a bit sad, as they can do much better. the service of the hotel is pretty good though. deserved some kudos.

The plaza is located dead in the center of the city, at the heart of a lively traffic gam, so don’t be surprised if taxi drivers refuse to drive you there from other parts of the city. It also means driving in and out takes a while. There’s a major metro station close by, so be sure to map it (metro tickets are very cheap and recommended when traveling in town). The hotel is surrounded by shopping malls, however most are offering Chinese brands, which means haggling prices. Make sure you understand how that works, before getting into that. The guest rooms begin with the 38th floor of a high-rise building which also houses an office building (separate elevators) and a multi-level department store. This means you may spend quality time waiting for elevators, however most hotels in the area will share the experience. The insulation between the floors isn’t good enough, so one night I had to experience the insomnia of some kids that occupied the room above me. Rooms on the 'right' side of the building, you will get front seats of an impressive light show, which runs on the walls of a nearby shopping center every evening. Rooms are comfortable and clean, and vary drastically in size. Room facilities are generally good, but notable are only two non-news English speaking TV channels which, coupled with the famous governmental internet filtering, which meant I had to rely on reading materials I brought myself. As for the breakfast, despite a large variety, food was quite stale, and seems to focus on local clientele, which makes most of the patrons. All in all, although it is 'by the book' and in-line with the chain criteria, this is a sleepy hotel, which could do much better

Being the first time in China expectations were high as we booked first class all the way . This hotel was the worst , apart from being on the 48 floor , views fantastic , the condition of our room disgusting. Enter on ground level , reception on the 7th floor , breakfast on the 9th , felt like a yo yo . The reception staff on arrival never even said hello , no porter for our luggage , we arrived at 2130 , wow late ! This hotel is at best a 3* catering for business people , not tourists . We stayed for 3 nights and the staff had a don't care attitude , they soon jumped when the executive general manager arrived on the morning we left . The bed linen, towels, bathroom not up to standard , see photos. The other hotels in different cities , excellent and we felt let down here .

No prob with whatsapp video call! Good location, got taxi easily on both mornings. Interior or room a bit dated, but basically clean. Not much noise fron street side to 43rd floor. Golden eagle mall just next to the hotel, losts of options to eats out.

My stay at the CP Nanjing was OK, but compared to other IHG properties in mainland China it did not quite match my expectations. Firstly the layout of the hotel is a little irritating (reception on the 7th, restaurants on the 9th and then rooms 30-ish +). This would be fine if the lifts were quick. Also the lift is activated by the room key card & if you are not ready immediately with it, you will be punished and the lift will have you going somewhere you didn't want to go! In fairness though, if this didn't happen then point no.1 would be even more severe! The rooms are clean, but a little tired and not particularly inspiring. During my 2-night stay the bath mixer tap detached itself from the mounting leaving the water running, but with no way of turning it off. This is turn highlighted the third problem I had with the hotel - the levels of English Language spoken in the front of house parts of the hotel. I wish I could speak Chinese - I really do! - but trying to communicate with all but 1 or 2 staff in English was very challenging and the aforementioned incident with the bath could have been quite serious because it took about 4 conversations on the phone to identify someone who could understand the nature of the problem. Fortunately I was able to fish out the plug, otherwise there would have been quite a big flooding problem given the time it took to find someone who understood. Final gripe was the bar on the 7th floor. No atmosphere and served beer in cans with no glass offered. Felt like I was in a student canteen or something! Not particularly setting a classy tone for the hotel. On the plus side, the internet connection in the room was amazing - for China standards - and the Cantonese restaurant on the 9th floor excellent and well priced.

The Hotel is a comfortable place to stay. But there is the potential for confusion as there is another Crown Plaza at a different area of the city. Rooms are large and well appointed. Reaching the parking area is difficult and very uncomfortable. Breakfast buffet is adequate and service is good. Initially front desk tried to delay check-in, but I insisted and they upgraded to available room. Mall with good facilities nearby

This hotel exists already for many years in Nanjing and is very well located close to Xinjiekou. Obviously rooms haven't been refurbished for long even if they are clean and properly equipped. Breakfast is good value for the price.

Excellent location, but taxis rare at peak hours. The hotel is in an office block complex with the concierge on the ground floor and 'lobby' on a high floor which causes communication issues. English is sparse. One concierge didn't know the workd for airport.

89 Han Zhong Road Nanjing Jiangsu

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Chaotian Palace, Crowne Plaza Nanjing Hotel & Suites is within 2 miles (3 km) of Nanjing University. This 4-star hotel has 282 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Located centrally in Nanjing, it's also near Nanjing Library and Qingliangshan Park.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Crowne Plaza Nanjing Hotel & Suites's 282 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and wired Internet, along with satellite TV. Bathrooms offer hair dryers and bathrobes. Other amenities include safes, phones, and desks.

Property features

At Crowne Plaza Nanjing Hotel & Suites, guests enjoy an indoor pool, a health club, and a spa tub. There's free parking, and an airport shuttle for CNY 500 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.

Room options

Deluxe Room

King 1 | Full 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 2 Double Beds

Full 2 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 401 reviews