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Kenya Comfort Hotel

1.5 out of 5.0

Recent guest reviews

We stayed here as part of a Tucan Tour and we handed in our laundry and was told that it would be back at a certain time, obviously it wasn’t and they continually lied to us about where our laundry was and when we would get it back. They charged us over $60US for a small load of washing. Some people in the group were charged up to$85US. The hotel rooms were hot, smelly, noisy and uncomfortable. You are better off taking your chances and sleeping on the street.

I stayed here the first and last night of my recent stay in Kenya, in different rooms for both nights. There was so much noise in both rooms, I could barely get any sleep. The bathroom was shaped more like a closet. In order to get to the toilet, you will have to close the door. This created a few claustrophobic moments for me. The shower curtains in both rooms were filthy. If you're looking to be near shops and if sleep isn't an issue for you, this property may be just right. The price is reasonable, but sleep quality is poor. I would suggest traveling with your own towels as the dry towels they provide were very tattered and worn. The bellman, I can't remember his name, was very helpful.

Overall the hotel is clean, rooms are spacious with small kitchette. Bathroom door doesn't close but that is not an issue. Staff are friendly and courteous. Big issue is the restaurant. Our group of 8 sat last night for a meal at 730pm. By 830pm only 3 had their meals then it was another hour before a few more trickled out. My meal was confused with someone elses so by 920pm I had no meal. Wait Staff were apologetic and offered one on the house but I declined due to the time. The hotel is average size and the kitchen should have been able to deal with the anount of diners in there.

We stayed here in late August when we flew in from Sydney and again after visiting the Masai Mara. On the first stay we had a room on the fourth floor which was fairly basic but with a nice hot shower. The room was also fairly noisy until late in the evening and starting again early in the morning. On the second stay we had a room on the fifth floor, again on the main street side but this one had been renovated with more modern plumbing. Again it was fairly noisy but with earplugs in it was ok. You could ask for a room that did not face the front or side streets to alleviate the noise. The is a bar a couple of streets away that cranked up the music on the night of our second stay but ear plugs were the solution. There was also a clear glass fan light above the door and there was a light opposite which meant that your room was bathed in light all night long as the hall lights were left on full all night. The hotel staff thought rectified this the next day when I asked them to, by putting a layer of black plastic across the opening. In general, we found the staff very friendly and helpful. The restaurant attached served good local food. Western choices were not as good. They served a good breakfast in the morning. Do bargain for better prices on day trips if you go through the hotel, otherwise you might find yourself paying up to $150 US for a half-day sightseeing tour.

a comfortable place in the middle of Nairobi, in a clean and safe area, with shops and bars and parks! very close to the university, to uhuru-park and to the kenyatta tower, very frindly staff, lovely breakfast and a nice bar

Kenya Comfort Hotel is a budget property and typically of a budget nature. So don't expect to much. The rooms are of a good size and are clean. The downside is the noise. I stayed here on three separate occasions. The first time was gate slamming and laughing staff. The second was a generator that was powered up at 2 am in the morning. The third was quiet! But on a positive side I would stay here again. The location is great, the staff are extremely friendly and hard working! The breakfast is basic but filling. They have great outdoor decks for chilling out with a beer on. The beds are comfy and big. The bathrooms are good. For the price you pay to stay here, I was left happy.

I stayed in this hotel as part of a Tucan tour and used the in house laundry, basically they overcharge and up the weight on your washing. Do not trust. The most frustrating thing is that the hotel reception staff take the side of the laundrymat staff.

I stayed here the end of January, between safaris. The staff were excellent and very helpful, even the cleaning lady....front desk staff, dinning room staff . We did upgrade to a superior room ...which was much better with my bad knee! Location was perfect close to a grocery store, too. Wifi in lobby!

My wife and I stayed there the night of the 1st and 2nd February I saw the advert in the magazine of a domestic airline Fly 540 which we used to fly from Eldoret to Nairobi Like most hotels in Nairobi the decor was a little dated but very very clean airy and well organised. We were met by a porter who took our bags to the room and we were checked in very efficiently. The room was clean and the bedding was crisp and there were clean towels for the shower. I do not remember if the room had a bath. The bed was big enough for both of us I am 6'3 and she is 5'9. The mattress was on the firm side but I didnt mind. There was a mosquito net to protect us from the mosquitoes. The hotel has a pool and the windows which were of the sliding type opened fully like patio doors and I could look out over the tranquil pool and garden. Something you would never get that in England. The second night we got back to the hotel late and my wife having had a little too much too drink threw her weight around complaining to the reception manager who was called Fred I think felt a bit intimidated, about the bed being too hard. I felt really embarrassed and told Fred not to worry but he insisted that we get another room. The manager moved us to the suite and our bags were moved by the staff . The suit had a very large bedroom, a fully fitted kitchen a lounge and a bathroom with shower and bath and a separate toilet and hand basin. I requested a wake up call at 4am which I got and requested breakfast as I was leaving Nairobi for London via Johannesburg and Capetown. I received a fully cooked English breakfast and lots of fresh fruit juice and avocado juice. Something I had never had before. The only issue I had was that next to the hotel is a bar which had loud African music till 1am but it didnt trouble me too much. I shall definitely stay there again when I go to Nairobi.

We only wanted a bed for the night and that is what we got. A typical low cost African hotel which our daughter had booked in advance of our trip from UK. Not a place where one would want to linger although nothing wrong from the security side

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Superior Triple Room

Queen 1 | Sleeps 3

Standard Triple Room

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

42% of guests recommend this hotel

Total of 217 reviews