Mercure Nagoya Cypress4.0 out of 5.0
Recent guest reviews
It's situated only 200m away from the central station. The staff was very friendly. Rooms where big, compare it with Western hotel rooms. If you want to visit the city, it's a good based hotel. Breakfast was fine, like my other hotels in Japan ( part Western and a part Japanese breakfast )
We arrived the hotel around 21:30 for check-in. The receptionist was told us we were reserve one double bed on smoking floor & other twin bed room on non smoking floor for two nights. However we're the non smoker, we never reserve the room on smoking floor in my life. The rooms were reserve the room from Ctrip on line agent. Although the on line agent & hotel in between have make the communication problem. The person call Mr Yamamura Takafumi approached us the hotel is fully booked tonight. They don't have any room on non smoking floor to switch to us. Refer to my reservation order, we did not indicate the room for smoking preference. But he impolite to spoke to us, ' WHAT KIND OF YOUR PEOPLE YOU ARE? ' The reservation is just reserved one person in each room. How many people you stay? I'm feel discrimination from his wording. First of all, I told him the booking is for two peoples in each room but he told us only one person. Although one person reserve but he can say more politely and check with the party from agent. At that moment, I really don't want to speak to him. He is not solving the problem & make us more unhappiness to stay in this hotel. Perhaps he said he is the manager or in charge in the Front Desk but he really don't know how to communicate, solve the problem or suggest any solution. Finally the first night my family have to stay in the strong smoking cigarette smell room for one night & change the room on non smoking room on second day. The amenities in room did not refill as well such as mineral water, tea bag. Although the twin bed room is not too small compare to other Japanese hotel. Suppose we want to try the breakfast in lobby area but the selection is very limit of choice & experience. So we decided to eat in outside. Overall the hotel management should do more training lesson for fellow staff how to engage to guest, solving problem or communication. The location is not bad which near the Nagoya Train Station.
Location was good, just about 3 - 5 minutes walk from Nagoya Station. The room size was comfortable and clean. We didn't have the chance to use any hotels facilty so we cannot comment on that. We will definitely come back there should we need a hotel in Nagoya
Stayed one night before coming back to US, the room is a good size in Japanese standard, clean with a good size bed. A bottle of drinking water also is provided, a nice touch. My only complaint is they do not have an area for people to unload the luggages if you arrive by car, it was a good thing it was not raining. Check out time is 12:00 PM, wonderful change vs. 10:00 AM I had to work with in Okuhida. 10 minutes walk to JR station, plenty of restaurants and shops around, a 24 hr. convenient store is across street.
Everything was perfect during my stay at Mercure Cypress Nagoya: 1- Location: couldn't be better: just a 7min walk to nagoya train station. Many supermarkets, convenience stores, cafes and restaurantes in the vicinities; Quiet quatter.2-Building: quite new. Excellent facilities: 2 restaurants and 1 bar.3-Staff: very skilled and attentive both at reception desk and at the restaurant;4-Rooms: very spacious and quite luxurious. Perfect amenities , cleanliness and soundproofing. Very comfortable. Modern Style.5-Breakfast: many options of bred, fruit, dairy, cereals, juice, etc. Eat as much as you can! 6- Costs-benefits: excellet option for middle or high budget travellers;
The location is ideal as it is only 5 minutes walk from the Nagoya train station. Friendly staff, and most surprisingly, all have a good command of English! By Japanese standards rooms are big, enough space to put your luggage without having to use the bed. Nice breakfast room and selection that was more then enough for me. Good internet! All in all, very efficient hotel that can be recommended.
Stayed here for two weeks whilst in Japan for work. Although the facilities are basic, the rooms are comfortable and staff very pleasant. By basic I mean the bar leaves a lot to desire, and is normally empty- no pool or leisure facility. Bfast is also very boring after two or three days. Otherwise a pleasant stay and very comfortable
Room was spacious and clean; a bath too! The staff were extremely polite and helpful; suggested metro day tickets and printed out for us (put on room tab) Hotel close to station/metro. Breakfast included croissants and coffee.
Service is excellent. Top class. The property is overall clean and bright, although is starting to feel old and in need of a refresh. F&B feels week and didn't interest me at all even knowing the temperature outside was at almost 0oC. It does feel like they had only four people working there. Same faces at the Front Desk all the time. Odd: no credit card needed for check in. Just Japan being nice and doing what everyone else should be doing. Love it. By the way...room key is a charm.
The hotel is very convenient as it's about 3 mins walk from the entrance of Nagoya Station exit 10. Surrounding the hotel you can find Isetan (2 mins walk), with Takashimaya just down the road at the JR/Shinkansen station which is just about 5 mins walk away. Room is clean and big - with the 2 twin beds it actually can become a super king size bed. The room also comes with a mini-sofa, arm chair and table. What I like most is the vanity counter is super long where you can place a lot of things on it, and it's outside the shower and W.C. room. The hotel even provided welcome drink voucher for use between 5.30-10pm. Staff is very attentive, and when I was leaving they even noted that I have another booking at a later date.
- Close to Toyota Commemorative Museum of Industry and Technology
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Nishi Ward within a mile (2 km) of Toyota Commemorative Museum of Industry and Technology, Mercure Nagoya Cypress is within 2 miles (3 km) of other popular sights such as Nagoya Castle. This 115-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Nagoya City Science Museum and Tokugawa Art Museum.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.
Mercure Nagoya Cypress's 115 air-conditioned rooms provide minibars, free newspapers, and safes. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. In-room massages are available, and other amenities include hair dryers and desks.
Guests of Mercure Nagoya Cypress enjoy access to free WiFi in public areas, a meeting room, and a business center. Self parking is available for JPY 1030 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free newspapers and laundry facilities.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 194 reviews