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Mercure Nagoya Cypress

4.0 out of 5.0

Recent guest reviews

Rooms are larger than usual for 3star hotels in Japan. Everything was functional yet the place caught some dust and the interiors are not the latest state of art. Its 3min walk from the station and a good location for a stop over.

This is a lovely hotel. We were upgraded to a large end room with panorama windows. The room was well appointed with a sitting area and desk. Outlets were hard to find to charge anything. The staff was professional but rigid. I was not allowed to use my Accor Loyalty Card. Instead I was given to free drinks in the bar. One peculiar thing...when we got up to leave at 6am. The lobby door had to be unlocked for us because of a curfew in the central district.

The hotel per se is fine with somewhat dated but large and comfortable rooms. Location is good. But the staff at the hotel restaurant! So they give you vouchers for a welcome drink. Valid from 3 to 10pm. Come 9pm and our kid is in bed and I think, hey, I’ll pick up a drink and take it to the room. No, you MUST sit down. Well, not going to happen with a sleeping child in the room. Maybe you can use it for a coffee or a water the next morning? Also, No (because it’s only valid from 3pm onwards). And the final insult? Can I please have a coffee in the morning and drink it waiting in the lobby for my family? No, you must sit at a table in the restaurant. Seriously, Mercure and Accor group - please teach your staff some lessons about who is the customer and what service attitude means. Ridiculous. Won’t come back.

Stayed on a business trip for several nights including the weekend. Pretty close to the station. Stayed in a "deluxe room" on the top floor. The rooms are a bit outdated, but clean and spacious. The heating (was winter) was working very well and relatively silent. It was pretty much needed as the isolation is poor and you could feel a temperature gradient from one side to the other. Breakfast is also OK, nothing great, just OK, with both Japanese and western. I usually stay at the Mariott on top of the station: the degree of luxury overall is quite differetn but so is the price. So, good value for money.

Hotel location is great. It is very, very near the main Nagoya train station where there's a huge Takashimaya dept store. There's also a convenience store just opposite the hotel if you get hungry late at night. This hotel does not use hotel keycards but actual physical old school keys to open the rooms. Breakfast and lunch was nice. I used my Accor Advantage Plus for the discounts. Rooms were simple classic. Apparently I was upgraded to a room which offered a better mattress. Amenities in the room were also good. I noticed there wasn't a kettle but there was a flask warmer if you want to have some hot water.

Nice location nearest to JP Tower. Hotel room is clean and big in space at an affordable price. Hotel staff are helpful and polite every time we step into lobby. The room is warm to especially outside temperatures is low low.

We stayed here for 5 nights during a business trip and felt thoroughly at home for the duration of our stay. The room was well appointed and bed very comfortable. The temperature in the room was just right and never needed to switch on the air con. Very little disturbing noise either. The breakfast was cosmopolitan and caters well for both the western tastes and oriental. We never ate at the restaurant but did have a couple of drinks in the restaurant bar. Nice subdued atmosphere and quiet too. Hotel is pretty central to Nagoya centre and surrounded by interesting and varied bars, restaurants and shopping. All in all, a super satisfactory stay!! Than You!

While there is nothing about the Mercure Nagoya Cypress that will blow you away (except perhaps for the rather strange name!), the rooms are neat and clean, the location is very convenient, and it costs a lot less than staying at the Marriott across the street at Nagoya station without really giving anything up other than the view. I've stayed here once a year for 4 years now, and service and quality have always been consistent. The rooms are always nice and clean and on the large side for a Japanese hotel in a major city. Noise has never been a problem either. I like the fact that you pay the same for breakfast whether you reserve an inclusive plan or decide to have breakfast on the day of. The staff are always polite and willing, and there is always someone around so you are never kept waiting long. Also, as a smaller hotel without a huge banquet facility, you don't have to deal with the distractions of large events going on during your stay. Finally, they actually still have a smoking floor! I will likely be back next year as well.

What a great hotel - as a platinum member I received an upgrade to a very large room. Positive: 1) price quality is very ok 2) large room 3) very friendly and helpful staff 4) location - about 4 mins walk from Nagoya bullet train station - but still in quite area - good sleep Negative: Hotel can use some refurbishment / change to key cards instead of the old fashioned keys. Will go again - hotel to be recommended

I have stayed the hotel several times. Good for solo/business tourists. The hotel is still one of my favorite option in the city though, update must be required. You know, a few hotels which compete with the hotel were opend recently. The hotel was Hyatt Nagoya in the beginning, then changed its brand to Sofitel. But now the hotel is in Mercure, a lower grade in Accor. I don't need "down grade of brand" anymore. *Location 7 minutes walk from the nearest exit of JR Nagoya Station, double from Shinkansen platform. Good access but the hotel is located almost out of commercial district. Just a few steps for a convenience store, a few minutes walk for restaurants. *Reception Several staffs who worked many years provide decent service, and I am satisfied basically. But I have one disappointment, I had to wait a receptionist's check, in spite of advance settlement and confirmation at the time of check in. Actually I just waited in a few moments though... *Room Good enough for solo/business trip. Clean rooms, confy beds, A large writing desk and free wifi (but wifi was broken in the latest stay...) The rooms are not large, not recommend for people who want to enjoy time in the room. No big difference on size between standard and deluxe rooms. *Bathroom Cool black tile! Others are normal, bathtub and shower toilet. Standard amenities available. When upgraded to deluxe (thanks!), amenities were L'Occitane.

2-43-6 Mei-eki, Nakamura-ku Nagoya Aichi-ken

Hotel highlights

  • Close to Toyota Commemorative Museum of Industry and Technology
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Nishi Ward within a mile (2 km) of Toyota Commemorative Museum of Industry and Technology, Mercure Nagoya Cypress is within 2 miles (3 km) of other popular sights such as Nagoya Castle. This 115-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Nagoya City Science Museum and Tokugawa Art Museum.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All 115 rooms provide minibars, free bottled water, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.

Property features

Guests of Mercure Nagoya Cypress enjoy access to free WiFi in public areas, a meeting room, and a business center. Self parking is available for JPY 1030 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a computer station, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

73.0% of guests recommend this hotel

Total of 216 reviews