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Mercure Nagano Matsushiro Resort & Spa

4.0 star property

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Photo gallery for Mercure Nagano Matsushiro Resort & Spa

In-room safe, desk, iron/ironing board, free WiFi
Exterior
Restaurant
Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Place, Matsushiro Castle
    ‪11 min walk‬
  • Place, Sanada House
    ‪14 min walk‬
  • Place, Former Matsushiro Literary and Military School
    ‪15 min walk‬

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 Futon beds, Mountain view

7.8 out of 10
Good
(10 reviews)
  • Sleeps 7
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed with Sofa bed, Mountain View

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view | In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.4 out of 10
Very good
(52 reviews)
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

7.0 out of 10
Good
(7 reviews)
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) | In-room safe, desk, iron/ironing board, free WiFi

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, Multiple Beds, Mountain View

Classic Room, Multiple Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Nagano

Located in Matsushiro within a short walk of Matsushiro Castle, Mercure Nagano Matsushiro Resort & Spa is within a mile (2 km) of other popular sights such as Former Matsushiro Literary and Military School. This 345-room, 4-star hotel has conveniences like a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Matsushiro Castle - 11 min walk - 0.6 miles
  • Chokoku-ji Temple - 12 min walk - 0.7 miles
  • Sanada House - 14 min walk - 0.8 miles
  • Former Matsushiro Literary and Military School - 15 min walk - 0.8 miles
  • Yokota Family Residence - 17 min walk - 0.9 miles

Getting around

  • Shinonoi Station - 18 min drive
  • Yudanaka Station - 27 min drive

Restaurants

  • ‪マクドナルド - ‬4 min drive
  • ‪ドンキホーテ 篠ノ井バイパス店 - ‬5 min drive
  • ‪はま寿司長野篠ノ井店 - ‬4 min drive
  • ‪OYAKI FARM（おやきファーム）BY いろは堂 - ‬2 min drive
  • ‪ゆで太郎・もつ次郎 篠ノ井バイパス店 - ‬6 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

A full-service spa, a sauna, and free WiFi in public areas are featured at Mercure Nagano Matsushiro Resort & Spa. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this hot springs hotel include laundry facilities, a banquet hall, and a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Refrigerators, safes, and phones are also available.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • 四季

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot tub
  • Hot/mineral springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shinshu-matsushiro Royal

Shinshu-matsushiro Royal Hotel

Shinshu-matsushiro Royal Hotel Nagano

Shinshu-matsushiro Royal Nagano

Shinshu Matsushiro Royal Hotel

Royal NAGANO

Royal Hotel NAGANO

Mercure Nagano Matsushiro &

Mercure Nagano Matsushiro Resort Spa

Mercure Nagano Matsushiro Resort & Spa Hotel

Mercure Nagano Matsushiro Resort & Spa Nagano

Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Frequently asked questions

Is free cancellation available at Mercure Nagano Matsushiro Resort & Spa?

Mercure Nagano Matsushiro Resort & Spa offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on Jun 15, 2026 start from $59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mercure Nagano Matsushiro Resort & Spa?

This hotel is situated in Matsushiro within a short 12-minute walk of Matsushiro Castle and also 14 minutes on foot from Sanada House. You'll also find Former Matsushiro Literary and Military School and Yokota Family Residence less than a mile away.

Is parking available on site at Mercure Nagano Matsushiro Resort & Spa?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is a spa located at Mercure Nagano Matsushiro Resort & Spa?

There is a full-service spa available for guests to enjoy and services include hot springs.

Does Mercure Nagano Matsushiro Resort & Spa include a casino on the premises?

No, Mercure Nagano Matsushiro Resort & Spa doesn't have a casino.

Will I find an indoor pool at Mercure Nagano Matsushiro Resort & Spa?

No, there is no indoor pool at this hotel.

Is Mercure Nagano Matsushiro Resort & Spa good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, hot/mineral springs, and a full-service spa.

Does Mercure Nagano Matsushiro Resort & Spa have a hot tub?

No, but this hotel does have hot/mineral springs.

Does Mercure Nagano Matsushiro Resort & Spa have a restaurant with a breakfast menu?

Yes, Mercure Nagano Matsushiro Resort & Spa serves buffet breakfast for a surcharge each morning at 四季.

Will Mercure Nagano Matsushiro Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Mercure Nagano Matsushiro Resort & Spa though service animals are welcome.

Does Mercure Nagano Matsushiro Resort & Spa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Mercure Nagano Matsushiro Resort & Spa?

No, you won't find guestrooms with balconies at Mercure Nagano Matsushiro Resort & Spa.

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 294 out of 729 reviews
Rating 8 - Good. 241 out of 729 reviews
Rating 6 - Okay. 117 out of 729 reviews
Rating 4 - Poor. 44 out of 729 reviews
Rating 2 - Terrible. 33 out of 729 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dalton

Stayed 1 night in Feb 2026

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value.
Stayed 4 nights in Feb 2026

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness
clean room.. very helpful staff.. loved the happy hour and night cap.. spa also outstanding
Stayed 1 night in Feb 2026

8/10 Good

Elsie

Stayed 2 nights in Feb 2026

8/10 Good

LONG

Liked: Cleanliness, property conditions & facilities
Free snack and beer from 1-3 I think Great staffs and clean roon
Stayed 3 nights in Jan 2026

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Amenities
The seemingly overworked staff at reception were extremely slow. The Mecure is quite a way out of Nagano, it wouldn't be a choice of ours to stay there again because of the amount of buse tours that have priority at the restaurant over those staying at the resort.
Stayed 4 nights in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Good onsen. Lou e offers free wine and beer and snacks for afternoon and full bar and snacks for a nite cap.
Stayed 3 nights in Feb 2026

10/10 Excellent

Dan

Stayed 4 nights in Feb 2026

10/10 Excellent

Carlos Raúl

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, we’ll return soon, no doubt.
Stayed 2 nights in Feb 2026

2/10 Terrible

Jeffrey

Disliked: Amenities
First: the description of location was totally incorrect! It is no where near the train or town! It's a 30-40 minute shuttle ride each way! Second: Once they've lied about their location and you get there you find out that there's basically no where to get food except at the hotel. Where they will charge a whopping $50 for the dinner buffet (even if you just want a salad) and $35 for the breakfast buffet. 3. The Onsen was loud, the waterfall wasn't soothing at all. I would have NEVER booked this hotel if I had known it was this far out and nothing to do around it AND it was going to cost an arm and a leg to eat. Very Very disappointed, don't waste your time or money. Ended up leaving and booking a room for the last night in town at the Dormy Inn: fabulous place!
Stayed 4 nights in Jan 2026

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean however the location is not convenient if you don’t have a car as it’s around 20mins from Nagano station. The hotel runs a free shuttle bus to the station which is good but the bus only runs about every 1.5h.
Stayed 2 nights in Jan 2026

8/10 Good

Joo Heng Melvyn

10/10 Excellent

Ho Lei Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Room a little dated. Onsen was great. The lounge time was a great bonus. The buffet breakfast spread was good but lacked good quality.
Stayed 1 night in Jan 2026

10/10 Excellent

Zhi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The buffet, room , staffs and amenities were all awesome
Stayed 3 nights in Jan 2026

8/10 Good

Daniel Berge

Stayed 1 night in Jan 2026

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bath was clean and wonderful . The buffet was amazing ! Only reason for one less star than perfect was that it was super crowded and the elevators could not handle the needs of all of the guests . We took the stairs several times
Stayed 1 night in Jan 2026

10/10 Excellent

tracy

Stayed 3 nights in Jan 2026

6/10 Okay

SACHIE

Stayed 1 night in Dec 2025

2/10 Terrible

Tsz Yan

Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel , the heater makes the room is way too hot, unable to sleep, dinner buffet is overpriced compare to its quality, do not recommend
Stayed 3 nights in Dec 2025

4/10 Poor

MOTOI

Stayed 2 nights in Dec 2025

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
Stayed 4 nights in Dec 2025

10/10 Excellent

Theresa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
The outdoor onsen is small
Stayed 2 nights in Dec 2025

2/10 Terrible

Arturo

Stayed 3 nights in Dec 2025

10/10 Excellent

WEILI, SINGAPORE

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.
Stayed 4 nights in Dec 2025

4/10 Poor

Jacquie

Disliked: Cleanliness, amenities, property conditions & facilities
A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there.
Stayed 3 nights in Dec 2025