We arrived at 4:15, 15 minutes after the agreed checkin time and there were 5 vehicles in the driveway. We could not get into the residence until after 5pm EST when all the cleaning crews left. When we got in we found a dirty and cluttered mess. It’s our guess that the owner has not been there in years, every inch of the property inside and out contained items left by the previous tenants. Every closet, pantry area, drawer, cabinet was overrun with stuff, mostly garbage that we had to work thru to find items to service our stay. We gave into the mess and decided to clean it up on our own to make the vacation passable. We’re massive annual users of VRBO and this was not up to standard, not even close. We asked the owner about a refund given how bad the situation was. They offered to give us. Late checkout 11am on our departure day and buy us ice cream. We won’t return here and other should make sure the residence has been professionally cleaned and decluttered before staying at this property.