2/10 Terrible
Frank G.
8 abr. 2023
Le gustó: Limpieza
Resort Excellent Service, “Host” wasn’t truthful
Booked couple weeks before spring break and found out day before from “host” if anything was stated to resort/hotel we booked through Vrbo or any other source our reservation would be cancelled and no refund issued. Upon checking into resort/hotel we found out the “property” manager (Christian) charged us for a “cleaning” fee that shouldn’t been charged. We booked an oceanfront room and ended up in an ocean view room. We were then told by the “property” manager (Christian) that we would need to work with the hotel to get the room we booked when in fact the “owner of the timeshare” booked an ocean view for “his” use of the timeshare. We found out this is a timeshare property that unless “owners” know you specifically they are not supposed to rent via Vrbo unless they own (mortgage) the actual unit. Once at resort/hotel notified VRBO of the situation directly and notified property manager of issues at hand and was told by property manager to take it all up with the hotel. Just be very cautious if booking. Hope this helps save others money and time.
Frank G.
Se hospedó 5 noches en abril de 2023