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Grand Hotel

3.0 out of 5.0

Recent guest reviews

I miss the Grand Hotel with all its generous personal and it's delicious Indian breakfast. Loved the neigbourhood where it was at Ballard State, with beautiful Victorian style buildings which it came to be a very quiet spot (specially for Mumbai standards). Hope to be back someday soon!

Extremely calm and one of the most posh locations in Mumbai, very near to Gateway of India, very warm front desk, excellent service, limited but sufficient breakfast, very spacious rooms in fact largest i ever got anywhere (family room) tips: try the hindu hotel nearby (for vegetarians) contact hotel directly for best prices take some movies in pen drive as they have home theater try the mono rail from vadala This hotel has excellent free wifi and front desk response is awesome rates are in the mid range for an expensive city like mumbai

We stayed here for 2 nights in December. The service was very good, all the staff members were helpful, polite, and quick. The twin room was spacious with very comfortable bedding, clean modern bathroom, tv and storage space. I ordered room service on one night which was fast but the food was average. We had breakfast included which included fresh hot cooked omelettes/eggs, toast, cereal, tea/coffee, and fruit. Checking in and out was very easy and quick. The hotel building itself is rather old but maintained well. They have an old elevator which is very fun to ride in! The hotel is located on a wide tree-lined avenue where the post office and big corporations buildings are. Down the road is Brittannia & Co., which is a legendary parsi restaurant (do eat here). I would stay here again.

Had stayed here for a couple of nights an had a really nice experience. The staff the ambience the service gets things done exactly the way you would expect. Nothing extravagant but ticks off all the right boxes. Would recommend​ to anyone who's looking for a quiet and peaceful stay away from the hustle and bustle of Mumbai.

First of all the good things. The room is spacious, retains old world charm and yet tailored to give you all comforts you might need. So full marks for the quality of the room. However if you expect even the slightest bit of service this is not the place for you. I checked in with my wife and 4 year old daughter on 4th March. We requested for a baby cot as we were stepping out for lunch and were told that the same would be placed in our room before we got back. When we returned to the hotel we were informed that the baby cot was given to somebody else and they only had one so they would lay a baby mattress on the floor for our kid to sleep! And so we requested for the "baby mattress" to be laid in the evening whilst stepping out for dinner. We also requested for our room to be tidied up a bit for which we were told that all house keeping staff has left for the day. This at 6pm! When we got back we found the baby bed laid on the floor but with no sheet for the blanket and we requested for the same. We were made to wait for over forty minutes and had to make several calls to the reception before we got the sheet. The 1st time I was informed that this happened since the staff who laid the bed was not aware that a sheet was to be provided with the blanket. On my second call to follow up I was curtly told there are no sheets available and they had to remove a sheet from an another room to give us one! And finally I did receive a USED sheet!!! My 1st impression of the hotel was so good that I thought I would stay there every time I visit South Mumbai but the attitude of the staff has totally let down this charming hotel.

Nice to stay in a quiet street in the back of colaba area. Quite a walk to anything though so factor in a 10min cab journey. CST very close though. Bear in mind, sea view does not mean sea view!! You have a view of a large industrial port with warehouses and maybe a little tiny bit of sea visible. I have the best sea view room and frankly, it might as well have been called a 'desert view' room to reflect a non reality. Balcony is easily accessible from other rooms and the balcony doors do not lock properly. All rooms were the same. They showed me others. Its because they didn't drill deep enough for the bold to go into the hole. Run down place but the staff are great. It needs to be 30% cheaper and then it would reflect reality. Living on past status doesn't last so long. Needs investment.

We got a good deal booking online and stayed at the Grand for eight nights, then toured parts of India and spent our last two nights at the Grand. WE enjoyed our stay here because it was conveniently located close enough to the main tourist hustle and bustle without being in the middle of the madness. It's located in a lovely part of Mumbai that is fairly quite and in fact on Sundays the street becomes a film set for Commercial TV shoots and even Bollywood movies. It's quite fascinating. The manager Veren Gandhi is a lovely, charming man and his staff are all very helpful and friendly. The rooms are very clean, breakfast is good and the area is quite. I could not imagine staying in the craziness of Colaba when you can stay here

It's a couple of short blocks away from the main hubbub of the station, into a quiet area. Walking up to its elegance is a homecoming feeling. The rooms are Indian moderate non-modern luxury and comfort in a charming layout facing trangular inner balconies, giving a community feel, but noiseless. Friendly staff to help you with working out the safe or TV etc. Lots of space in our family room and linked bathroom. Lucky, because we were all suffering a belly bug. The beds were so comfy and we did not want to leave. They cleaned the room every day if we left a key, or were inside (sick). Breakfast was quite the same as everywhere, very hospitable with smiling staff; a pleasant dining experience with plenty to eat: Indian and Western. Nothing horrible in this charming hotel, just reliable good old-fashioned comfort and a feeling of safety. I really liked it. Just one thing: one street nearby is home to street dwellers, and I did not feel completely safe walking down it at night. Easy to avoid by walking down the other main street.

PROS: I love the quiet location and the classy curb appeal. It has an old-world appearance. The lobby is bright, modern and tasteful. Finally, a glass-walled shower and bedside reading lamps. The kettle and water bottles are also a nice touch. CONS: I reserved a Deluxe Double room, which the Grand Hotel website describes as "This room features views of the ocean (partial or full) from the comfort of a balcony." That is a total lie. The manager, Mr/ Gandhi, was as nice as could be, but wouldn't concede the point and refused to look at their website. Instead he selected what he implied was nicer than what we paid for. The distinction was lost on us. There was absolutely no balcony and the a.c. obscured the window, making it a darkish room. In the end, we would recommend this hotel and probably stay here again, but only with a written confirmation about the room.

I picked this hotel for the location, but most of all I wanted a Heritage style hotel within our budget. We were not disappointed at all. Lovely large rooms, comfortable beds and helpful friendly staff. Breakfast was good with Western & Indian choices. I would definitely stay here again.

17 Shri S.R. Road, Ballard Estate Mumbai Maharashtra

Hotel highlights

  • Walking distance to Chhatrapati Shivaji Terminus
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Fort within a short walk of Chhatrapati Shivaji Terminus, Grand Hotel is within a mile (2 km) of other popular sights such as St. Thomas Cathedral. This 3-star hotel has 70 rooms and welcomes guests with free breakfast, free in-room WiFi, and a fitness center. In the historical district, it's also near Gateway of India and Marine Drive.


Dining

Free buffet breakfast is served each morning from 7:30 AM to 10 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Grand Hotel's 70 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and 32-inch TVs with digital channels and DVD players. Memory foam beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and safes are other standard amenities.


Property features

Grand Hotel features a fitness center, free WiFi in public areas, and a conference center. If you drive, self parking is INR 100 per day, or you can take advantage of the airport shuttle (available 24 hours) for INR 2600 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Junior Suite

Full 1 | Twin 2 | Sleeps 3

Family Room

Twin 2 | Sleeps 4

Standard Room

Full 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

62% of guests recommend this hotel

Total of 137 reviews