Grand Hotel3.0 out of 5.0
Recent guest reviews
Choose this hotel only if you have a locational constraint (want to be close to Fort, Ballard Estate etc.) and you don't get any other better hotel in that vicinity. The only positive - large and clean rooms. Negatives - it could start from the fact that all electrical switches will be found only at the entrance. So you want to switch off the fan, you need to get up, walk to the door and switch off. No switches near the bed. Noisy A/C, which can nicely disturb your sleep. High price which can leave a nice big hole in your pocket. Poor spread in breakfast. One Upma for the veggies. That's it. And, that too will be served without Chutney. When I asked for the same, the staff were pretty rude in their response - can't you find others eating Upma without the chutney? My god. Pay through your nose and then get this response. Not in Year 2017 I suppose. When I tried complaining this with the front desk no one bothered to respond. Pathetic service standards. Food rates are abnormally high for a hotel of this standard and food quality. All in all, a forgettable stay after paying such high rates.
We stayed at Grand hotel in Ballard estate for 2 nights on a trip to Mumbai..I personally feel it's overpriced and needs a lot of uplifting.The location is very calm and the hotel rooms are spacious. 1st day bfast buffet was the worst I have experienced.After complaining the staff did manage a better effort the second day.They were serving one half a litre water botte as complimentary per day for three adults.They insist on paying the whole amount as soon as u check in so that we were forced to stay on after investing 17 k for two nights. I hope the management looks into all these matters.
Good location, Old hotel, poor breakfast but high prices. Almost 100$ per night for a double room. Bad price-performance relation. The staff was ok, but they could be better. And since the hotel is old, I saw also some rates :(
I miss the Grand Hotel with all its generous personal and it's delicious Indian breakfast. Loved the neigbourhood where it was at Ballard State, with beautiful Victorian style buildings which it came to be a very quiet spot (specially for Mumbai standards). Hope to be back someday soon!
Extremely calm and one of the most posh locations in Mumbai, very near to Gateway of India, very warm front desk, excellent service, limited but sufficient breakfast, very spacious rooms in fact largest i ever got anywhere (family room) tips: try the hindu hotel nearby (for vegetarians) contact hotel directly for best prices take some movies in pen drive as they have home theater try the mono rail from vadala This hotel has excellent free wifi and front desk response is awesome rates are in the mid range for an expensive city like mumbai
We stayed here for 2 nights in December. The service was very good, all the staff members were helpful, polite, and quick. The twin room was spacious with very comfortable bedding, clean modern bathroom, tv and storage space. I ordered room service on one night which was fast but the food was average. We had breakfast included which included fresh hot cooked omelettes/eggs, toast, cereal, tea/coffee, and fruit. Checking in and out was very easy and quick. The hotel building itself is rather old but maintained well. They have an old elevator which is very fun to ride in! The hotel is located on a wide tree-lined avenue where the post office and big corporations buildings are. Down the road is Brittannia & Co., which is a legendary parsi restaurant (do eat here). I would stay here again.
Had stayed here for a couple of nights an had a really nice experience. The staff the ambience the service gets things done exactly the way you would expect. Nothing extravagant but ticks off all the right boxes. Would recommend to anyone who's looking for a quiet and peaceful stay away from the hustle and bustle of Mumbai.
First of all the good things. The room is spacious, retains old world charm and yet tailored to give you all comforts you might need. So full marks for the quality of the room. However if you expect even the slightest bit of service this is not the place for you. I checked in with my wife and 4 year old daughter on 4th March. We requested for a baby cot as we were stepping out for lunch and were told that the same would be placed in our room before we got back. When we returned to the hotel we were informed that the baby cot was given to somebody else and they only had one so they would lay a baby mattress on the floor for our kid to sleep! And so we requested for the "baby mattress" to be laid in the evening whilst stepping out for dinner. We also requested for our room to be tidied up a bit for which we were told that all house keeping staff has left for the day. This at 6pm! When we got back we found the baby bed laid on the floor but with no sheet for the blanket and we requested for the same. We were made to wait for over forty minutes and had to make several calls to the reception before we got the sheet. The 1st time I was informed that this happened since the staff who laid the bed was not aware that a sheet was to be provided with the blanket. On my second call to follow up I was curtly told there are no sheets available and they had to remove a sheet from an another room to give us one! And finally I did receive a USED sheet!!! My 1st impression of the hotel was so good that I thought I would stay there every time I visit South Mumbai but the attitude of the staff has totally let down this charming hotel.
Nice to stay in a quiet street in the back of colaba area. Quite a walk to anything though so factor in a 10min cab journey. CST very close though. Bear in mind, sea view does not mean sea view!! You have a view of a large industrial port with warehouses and maybe a little tiny bit of sea visible. I have the best sea view room and frankly, it might as well have been called a 'desert view' room to reflect a non reality. Balcony is easily accessible from other rooms and the balcony doors do not lock properly. All rooms were the same. They showed me others. Its because they didn't drill deep enough for the bold to go into the hole. Run down place but the staff are great. It needs to be 30% cheaper and then it would reflect reality. Living on past status doesn't last so long. Needs investment.
We got a good deal booking online and stayed at the Grand for eight nights, then toured parts of India and spent our last two nights at the Grand. WE enjoyed our stay here because it was conveniently located close enough to the main tourist hustle and bustle without being in the middle of the madness. It's located in a lovely part of Mumbai that is fairly quite and in fact on Sundays the street becomes a film set for Commercial TV shoots and even Bollywood movies. It's quite fascinating. The manager Veren Gandhi is a lovely, charming man and his staff are all very helpful and friendly. The rooms are very clean, breakfast is good and the area is quite. I could not imagine staying in the craziness of Colaba when you can stay here
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 139 reviews