The Victoria & Albert Guesthouse3.5 out of 5.0
Recent guest reviews
I've known the Guesthouse for quite a while. All the reviews until recently were right: the staff were amazing. Nothing was too much trouble. Everything needed for your comfort was attended to. Tracey is a great manager and housekeeper. A while ago they brought in some guy who used to be at the Imperial hotel. Wears a cap. I saw him launch into a tirade of really personal abuse when a guest noticed the sugar-bowl was empty. Actually said "I'm not here to serve you." I saw him show prospective buyers over and point out all the reasons they should NOT buy it. I found his attitudes shockingly personal and discriminatory. And since he leaves the kitchen door open while gossiping, I also heard him say that his ideal guesthouse is one with no guests. When the other and better staff are not there, he let the phone ring out day after day, and told people rooms were all booked up - this came from other guests who came anyway and found there were only one or two others booked in. If he thinks a guest isn't "important" he turns off the room's central heating, turning it on again for "important" guests. The flickering fires in the dining room and tv room were a real incentive to return, but this chap says he doesn't want to 'waste' money on wood when there are only a few people here. So instead of that lovely,, homely atmosphere that made the reputation of this guest house, it's now feeling (as someone else said) like a prison - cold, unpleasant and inconvenient. No wonder they've had to lower the price lately. On the bright side - if you deal only with the longer-term and professional staff, whose standards are what they were, and should be, you may still have a really lovely and memorable stay. Make sure you talk to Tracy or Kylie if you can. They haven't dropped the good manners and high standards which made the reputation of the guesthouse and made staying here such a warm and pleasant experience until quite recently. (Check the messages in the guest-book if you don't believe me). Also - for those who've been here before - most of the pictures which made the upstairs like a private house, almost a gallery, have been gradually removed and replaced by motel-like posters. Perhaps the pictures are in some room, somewhere, but the old manager bought most of them for the pleasure of guests. Such a loss. That that lovely gracious character and warm service really made it a privilege as well as a pleasure to stay here. Let's hope the place soon returns to normal.
Takes you back in time, love the ambience of this grand old Guest house. Great food enjoyed a steak cooked to perfection and the recommended shiraz was much to my liking. Now that winter is on our doorstep I am looking to a return stay and enjoy the ambience of Mount Victoria. Rooms are adequate and the bed was comfortable, parking is secure.
We were a party of four occupying two rooms for two nights. The rooms were large, functional and clean. There seemed to be a shortage of staff and some appeared to be doing two jobs, but we were not in a hurry and were seduced by the old fashioned courtesy. The guesthouse was not full and a number of guests obviously did not take their evening meal there. We four were the only ones on both nights and we are glad we did. The staff went out of their way to deliver exactly what was wanted, especially on the second night when some of our party were delayed and arrived very late.
We spent two nights here in Mount Victoria and loved it, the house is very old but comfortable and clean. What the old girl lacks in polish and shine is made up for by the wonderful , friendly and very hard working Staff. We ate the in house restaurant both nights and the food was excellent as was the cooked breakfast both mornings. I only had one criticism it is there was a need to replace light bulbs through out the house ,a little too dark in the house at times, but over all a good place to stay . Lastly I would like so give Vic (the barman/front of house man...great cocktails !! ) and Tracey (wonderwoman of the whole the house)and the lovely lady in the dinning room (sorry didn't get her name) a big thanks for a wonderful weekend
Well it meets its description, old fashioned rooms and dining. Clean and comfortable. Quaint is probably the word, can only imagine what it was like as a busy place 80 years ago. Lovely place, go and see a movie at the old theatre 150m down the road.
We went to the V&A for dinner as we were staying in Mount Victoria at a great AirBnB cottage. We choose not to stay here because of the reviews on TA that I had read. There wasnt anything else open and as it turned out it was memorable for the wrong reasons. The food was good - when it eventually come, but the management there must be living in another world. It was a 36 degree night at the end of January and we were told that if we wanted to sit in the bar that shorts were not allowed! We said what about if we sit in the restaurant then? Apparently that was ok? We asked to sit outside as it was cooler outside than in the restaurant and the waitress was attentive and put down the white cloth and cutlery. We ordered off a menu provided but were told 10 minutes later that was an old menu. We then reordered and waited for our drinks as it was a hot night. Whilst we waited we laughed at the fact there was a dress code whilst we sat in what could have been a lovely garden but the pool was green and the poolside area completely abandoned. This was at the height of summer so you'd think that a pool in great condition for guests is a lot more important than a dress code. Our drinks eventually came 20 mins later and were offered on the house because of the delay. This place has huge potential but the management have got to get their priorities right and put a lot of dollars into the establishment! The staff were trying but obviously miscommunication from the chef about the correct menu makes them look bad.
I have travelled the world and this place has taken the cake, for all the wrong reasons. Overpriced! the place has a smell to it that i guessing its coming from the carpet, not nice. Carpet in the room had that many stains on it, there is nothing to keep to entertained. Pictures must be from when it first opened, because it don't look like that. The place reminded me of the Adams Family music included. I book two nights, turned up late the first and put up with it come the second day Me and my Wife packed our bags and moved to another Hotel and enjoyed our time at the Blue Mountains.
Just back from another terrific weekend at the Victoria and Albert Guesthouse. Relaxed and friendly staff, delicious dining, loads of character, meticulously clean accomodation together with very reasonable rates make this the perfect place to escape after a hectic week. If however, your priorities for a weekend break in the beautiful Blue Mountains are bedrooms with TVs, Wi-Fi access and bland motel/ hotel type accomodation then perhaps this isn't for you. Thanks for a lovely weekend.
The Victoria and Albert Guesthouse is just waiting for (and starting to receive) the makeover it deserves. It is a grand old building with a wonderful history but it's past its glory days. It smells old: a combination of dust, cigarette smoke and mould over many years. The furniture and decor are stale. Our room was beyond basic, although the bed was comfortable and it was warm. The paintwork is pretty poor and the level of cleanliness was low. Even though there appeared to be almost no one else there, we were placed in a room right at the back of the building. The promised internet did not work in our room. I'm really not sure how it got an 8.3 rating on Trip Advisor. It has recommendations hanging up from the 1990s but nothing recent at all. This is not a good look... The staff were fine. It made me wish I had a million dollars to sink into it, renovate it all in in one hit! I wonder if the bit-by-bit renovations are not going to be too little too late. The photos in the ad are not true to life at all.
Our room was very basic, it had a stale odour, a window that was rotten and no facilities. We had no welcome and had to pay early because they had a new member of staff working the next morning. I was told there was no chef so no dinner options. The breakfast room has cockatoo murals on the walls! The breakfast was poor. With one cheap cereal on offer and white bread for toast. Make your own instant coffee from an hot water urn. On the plus side the house had some history and original features but they were very neglected. All furniture is worn. The wifi only works in the central areas. The back entrance was the main public route but it was untidy and gave a poor impression. Pretty poor .
- Free continental breakfast
- Free parking
- Onsite dining
The Victoria & Albert Guesthouse places you next to Mount Victoria Railway Museum and within a 10-minute drive of Campbell Rhododendron Gardens. This 3.5-star guesthouse welcomes guests with conveniences like free breakfast, a restaurant, and free self parking. Blackheath Golf Course and Blue Mountains National Park are also a short drive from this Mount Victoria guesthouse.
Free continental breakfast is included with your stay and awaits you each morning. This guesthouse has a restaurant where you can enjoy a bite to eat.
At The Victoria & Albert Guesthouse, guests have access to features like conference space. A stay here includes free parking. Staff members can help with accommodation requests, and provide luggage storage.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 139 reviews