Moscow Marriott Tverskaya Hotel4.0 out of 5.0
Recent guest reviews
Pleasant, clean hotel, with incredible pleasant staff. Locatiopn is very good 2-3 minutes from Beloruskaya metro station (green line 2 and 3 stations to Red square, 3 stations in other direction to shopping centre Metropolis).Rooms are spacious and very clean. Pleasant music is in the corridors. Elevator is made of glass. Hotel restaurant is very nice, reduced design, food is excellent. Please eat fish (it is incredible).
Fantastic location (Belaruskaya- Aeroexpress terminal), also central for work Fantastic staff, professional, friendly, helpful and available Fantastic room (703) fantastic breakfast do you need more, go there, I will go back in this hotel only thing missing : executive lounge but I survived :-)
This hotel is located well in the city, with easy access to the underground. It was clean and comfortable and the service was of a good standard. My room was on the small side, I think there are a few smaller rooms on each floor, so check on the room size at reception. The restaurant and bar had good food and service.
I've stayed here 4 or 5 times this year, the only reason I continue to return is loyalty to Marriott and location for work. Not many positives to report unfortunately. Greatest irritation was the music playing in the guest floor corridors...there are ceiling speakers, some of which are outside room doors, forget sleeping once the music gets turned on (early) in the mornings. I did raise this with the GM who in fairness seemed to have lowered the music volume a little on my most recent trip (reception staff had not done anything about this previously). Let's see next time. Why any music at all? Restaurant - I've only eaten breakfast here. Good range of food available. My problem is with the live cooking station where I've repeatedly had issues with one of the chefs there. Grumpy, unpleasant with no understanding of different ways to prepare eggs. But the real issue is hygiene - he wears blue gloves preparing food but then does not remove them as he turns the door knob to go back into the kitchen. The whole work flow between the live station and kitchen needs to be examined. The rooms/hotel is very dated. The bar area off the lobby is such a dead space / just feels like a function room with some chairs and a bar stuck in the corner. Disappointing, the hotel really needs an upgrade/rethink. The Sheraton almost across the street is much better - sorry to say this.
I stayed at this Hotel from October 3rd to October 5th, 2017. It was my first time in any of Marriott Hotels and I was excited. Location - very close to Aeroexpress from/to Sheremetievo airport, The room was great - big, clean, bathroom was also imppressive with one exception - no soap. No soap at all. Next day soap was left but two mini towels were missing - my asking Reception to help - and they tried to help - failed. No mini towels. I was told that Hotel has new GM - I do not know relation between new GM and absence of soap and mini towels but it is a little bit strange for upscale Hotel like Marriott Tverskaya to save on a small bar of soap and mini towels...
Hotel location was excellent, 5mins walk from station. Station takes you to all the main sights within 10-15mins. Close to minimarket, coffee shops and local restaurants. The only thing i would say that needs improving is the service. I've stayed at many Marriots around the world and the service here was not up to the default standard you'd expect. On coming in through the main doors on a rainy day with luggage, i could see two male staff standing inside just watching me struggle, in any other city they'd come to help you immediately. There was scrunched up ball of hair in my room, and for the 5 days i was there it wasn't removed which showed that the room has not hovered. The only other thing i found a bit annoying was at breakfast one morning, i waited in a queue to order an omelette there where 3 people in front of me. The chef was making 2 omelettes which i thought was the ppl in front but it turned out that one of them was mine, and when i said i wanted a veggie one, he wasn't pleased that he had to make another. He would normally cook the omelette in a pan and then toss it onto the hot plate to cook the other side, but he hadn't tossed it and just gave it to me raw on one side, needless to say after waiting 20mins for it, i wasn't happy and nor did i eat it. His bowls of veg and meat toppings were also empty and he kept going inside to get a topping one by one, I'm not sure why he couldn't just fill the bowls?! on the supposed veggie he only put tomatoes. The chef names was something like Kirilli. The next day the chef made me the perfect omelette with all veg and he was a very nice man. Apart from that, all other breakfast items were great. Cakes and breads selection, cold salads and veg, cheeses, lovely selection of fruits, nice fresh juices, porridge, pancakes, local curd cakes, eggs however you like them, sausages, bacon, meatballs, potato wedges, beans - lots of variety. I did visit the excursion desk to enquire about the excursions they had available, but they asked me what excursion i wanted, as I was new to the city i was hoping they could tell me what they can offer but this wasn't the case, so eventually i went with an external company. So these kind of things do make you feel you're not getting the service expected of a brand like Marriot and therefore i feel can be improved.
Large comfortable room. Shower a bit disappointing - shower head wouldn't stay in position and had to be hand held. Free wi-fi excellent. Breakfast very good. Masses of choice. Staff very friendly but limited English. Good location.
Again far from Marriott standards but better then Marriott on Paveletsky. Hotel is located in historical building in the city center. Rooms are a bit outdated but cleaned well and acceptable for business stay. Restaurant is pleasant for breakfast but there are so many other options around for food. Nice supermarket around and all attractions short uber drive away.
Hotel in general: we've stayed in Marriott Tverskaya for 3 nights from 6-9 September 2017. The hotel itself is not new, you can tell by its appearance, but it was very well maintained. Our room was very spacious and cozy. Service: All staff are really welcoming, friendly, and helpful. We left our luggages for 1 week (while we're traveling to other cities) for free. Moreover, on our last day, we checked out at 6 AM to catch a train, the staff offered us breakfast to go as a compliment. The breakfast was a splurge: sandwiches, fruits, yoghurt, juice, etc; and it was greatly packaged. As a result we were having a breakfast party in the train thanks to Marriott Tverskaya :):) Location wise, its about 3-4 km from Red square, so you need to take a metro or yandex (we really love Yandex, it's very useful to go around in moscow & spb and quite cheap too). From the hotel, you can walk easily to Belorusskaya metro station in less than 5 mins. Minimarket, KFC, Burger King are also near the hotel, just across of Belorusskaya station. Overall: Definitely will recommend friends to stay here.
Great hotel. Breakfast had great options too. Room and bathroom was spacious and clean. We were welcomed by Esam (arabic speaker) who assisted us with the check in. Room was cold and they provided us with 2 heaters (thank you). Also, we arranged the river boat cruise and the red square(with english speaking guide) excursions through the concierge. They were efficient and helpful. However just a few comments: 1. We opted for 3 people room however the sofa bed was not ready when we checked in . 2. Since we paid for 3 people, the amenities provided were for 2 people. I had to keep calling room service for extra towels , amenities etc. please provide amenities for the number of people booked in the room to avoid hassle Otherwise, it was a great hotel with many restaurants, starbucks and cafe around.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 835 reviews