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Crystal Palace Hotel

3.5 star property
Hotel with a restaurant, a quick walk to Artisan Market

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Photo gallery for Crystal Palace Hotel

Interior
Junior Suite | Minibar, in-room safe, desk, soundproofing
Reception
Junior Suite | View from room
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
AV 18 de Julio 1210, Montevideo, 11100
  • Independence Plaza
    ‪12 min walk‬
  • Solis Theater
    ‪15 min walk‬
  • Puerto de Montevideo
    ‪3 min drive‬
  • Montevideo (MVD-Carrasco Intl.)
    ‪23 min drive‬

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Room options

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • City view
  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Triple

Standard Triple | Minibar, in-room safe, desk, soundproofing

Standard Triple

  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Montevideo

Located in Montevideo Centro, Crystal Palace Hotel is within a 5-minute walk of Artisan Market and within 15 minutes of other popular attractions like Contemporary Art Museum. This 59-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.

What's nearby

  • Independence Plaza - 12 min walk - 0.7 miles
  • Salvo Palace - 12 min walk - 0.7 miles
  • Radisson Victoria Plaza Casino - 12 min walk - 0.7 miles
  • Solis Theater - 15 min walk - 0.8 miles
  • Puerto de Montevideo - 3 min drive - 1.4 miles

Getting around

  • Montevideo Central Station - 5 min drive
  • Carrasco Intl. Airport (MVD) - 40 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Plaza Gourmet - ‬5 min walk
  • ‪Atorrante Café - ‬3 min walk
  • ‪El Fogón - ‬5 min walk
  • ‪Burger King - ‬3 min walk

About this property

Crystal Palace Hotel

Hotel with a restaurant, a quick walk to Artisan Market
Guests of Crystal Palace Hotel enjoy a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 12 per day, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and free newspapers.
30-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include minibars, safes, and phones.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Covered self parking on site (USD 12 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 9 for adults and USD 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 40.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property from November 15 to the day after Easter: Uruguay value-added tax (10%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 9 for adults and USD 9 for children
  • Covered self parking fee: USD 12 per day
  • Rollaway bed fee: USD 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Crystal Palace Hotel Montevideo
Crystal Palace Montevideo
Crystal Palace Hotel Hotel
Crystal Palace Hotel Montevideo
Crystal Palace Hotel Hotel Montevideo

Frequently asked questions

Is a free cancellation option available at Crystal Palace Hotel?

Crystal Palace Hotel offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to do within easy reach of Crystal Palace Hotel?

This hotel is situated in Montevideo Centro, just steps from Fountain of Locks and Pedagogico Jose Pedro Varela Museum, and within a short walk of Cagancha Square. You'll also find Salvo Palace and Independence Plaza less than a mile away.

Is there parking available at Crystal Palace Hotel?

Yes, covered parking is offered for USD 12 per day.

Does Crystal Palace Hotel have a casino at the property?

No, Crystal Palace Hotel doesn't have a casino.

Will I find an indoor pool at Crystal Palace Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Crystal Palace Hotel?

Couples staying at this hotel will appreciate amenities like a soaking tub and a minibar as well as a bar.

Are there hot tubs at Crystal Palace Hotel?

No, this hotel doesn't have a spa tub.

Does Crystal Palace Hotel have a restaurant with a breakfast menu?

Yes, Crystal Palace Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Will Crystal Palace Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Crystal Palace Hotel.

Does Crystal Palace Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Crystal Palace Hotel?

The closest major airport to Crystal Palace Hotel is Carrasco Intl. Airport (MVD), which is 12.4 mi away (40 minutes by car).

Are there rooms with balconies at Crystal Palace Hotel?

No, you won't find guestrooms with balconies at Crystal Palace Hotel.

Crystal Palace Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 64 out of 201 reviews
Rating 8 - Good. 95 out of 201 reviews
Rating 6 - Okay. 26 out of 201 reviews
Rating 4 - Poor. 11 out of 201 reviews
Rating 2 - Terrible. 5 out of 201 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to walk to the coast or old town center, or take a bus anywhere else. Staff were very friendly and helpful. The hotel offers a convenient and quick laundry service. The room was comfortable and clean although it was on the smaller side. Breakfast included a variety of food options and was reasonably priced (it was included with some reservations but not mine). Overall I had a great experience.
Stayed 7 nights in Mar 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Badly aged hotel. Disappointed.

We thought it was a 4 star hotel, but in reality, it's like a 2.5 star property. First of all, all the facilities are outdated, with only one elevator working when we stayed. The walls are full of cracks, and they don't even provide a single complimentary water bottles to a customer, which I've never seen in my life in a "4 star" hotel. Being inside this aged hotel is quite depressing as well. The only good thing about this hotel was the centric location, but that's it, quite disppotining experience.
Stayed 1 night in Feb 2023

4/10 Poor

Marcos

Stayed 3 nights in Nov 2022

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort

Great location , horrible staff

The location is great , the value is excellent, rates are probably very low because of the pandemic , all the staff aside from housekeeping, could use a class on “ hospitality business 101 “ there were times I thought I was invisible , they either ignore you , or they are just rude …. Room was ok and for this price I don’t complaint the only problem the bathroom sink didn’t have a p trap and every night had to plug the sink , to avoid sleep with sewer odor …come on a simple cheap fix ….
Stayed 7 nights in Dec 2021

10/10 Excellent

Melvin

Good
Stayed 1 night in Nov 2021

6/10 Okay

Martha, Elmhurst, NY

Traveled with partner
Property looks well kept and clean. However, the room could have a more detailed maintenance.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hallway, main entrance. Large entrance with big sofa and water come down.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

4/10 Poor

Roe, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms need to be updated.The bathroom smelled of urine. The carpet in the room and hallway smelled. The bathroom door handle was loose. The hotel lobby and where they had the buffet breakfast were the only yhings that looked updated. The staff was not friendly or welcoming at all.
Stayed 3 nights in Nov 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location Great Service!

It is a great location walking distance to many museums, the old Montevideo and restaurant. Service was great, Maid derive outstanding. Comfortable bed and pillows. Nice diverse breakfast.
Stayed 2 nights in Oct 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

They are very helpful at the desk and held our luggage so we could go on an overnight to Colonia. They told us we’re to get a plug so we could plug in our phone and are very pleasant to deal with.
Stayed 1 night in Oct 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

Breakfast was nice lots of fruit and sweet breads.
Stayed 2 nights in Oct 2018

10/10 Excellent

Monica, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, perfect location, great staff,acceptable breakfast. and good hygiene
Stayed 5 nights in Jul 2018

8/10 Good

asoccecua@hotma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the staff abd services.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 6 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was nice overall. Excellent location. Staff was super helpful and always available to help as we needed.
Stayed 3 nights in Mar 2018

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great and friendly . The breakfast buffet was great and offering , eggs, French toast and Mini Pancakes .

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Very Average Hotel

I wouldn't recommend this hotel.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
good location and fairly pricing. breakfast was good
Stayed 1 night in Oct 2017

10/10 Excellent

jorge, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to everything.will go back again

Excellent breakfast buffett. Very friendly staff. They have no problem adding another bed in our room

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort

6/10 Okay

Ed, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean but quick shower

shower ran out of water had to hurry and finish like it was on a timer. Also I was running behind and called to get a one hour late checkout at noon and the were going to charge me $30.00