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Hampton Inn by Hilton Monterrey/Galerías-Obispado

2.5 out of 5.0

Recent guest reviews

Good value for the money. Shops, restaurants, movie theater within easy walking distance. A 10 min cab ride to the tourist center of town. Excellent complimentary breakfast. Walls somewhat thin, heard neighbors.

This was an easy hotel to get into and out of. The rooms are a bit small compared to others in the city, but really no complaints. The hotel is set back enough from the road to be fairly quiet. The access to the mall next door and the bigger mall across the highway is a quick cab ride over. It was easy to book and the price fair.

I spent a weekend with a friend in Hilton, and it was a very pleasant stay. The room is very comfortable and the bathroon very clean and big. The breakfast could be better, however the essencial was there and very tasteful. Excellent deal!

Breakfast was a little lacking, I hated the shower in the room. Each time we had a shower, it flooded the bathroom, "Flooded" and we had to use 1/2 are towels to mop it up. This needs to be looked at, a very bad layout, the door does not seal at the bottom, and the tiles do not tilt into the show , but are flat, so water pours out over the floor.

I've stayed at this hotel since 2009 and every single time I've been very satisfied with their service every time. There are plenty of restaurants and even a mall within walking distance. If you are ever in Monterrey I recommend this Hampton Inn, you will not regret it.

One night as I arrived to the parking lot the parking gate suddenly closed on my car while I was passing by. My car was dented and the paint scratched on the roof. I approached the receptionist who saw the damages, took some pictures, told me the hotel had an insurance for this type of situations and ASSURED me the hotel manager would call me the next morning as it was already midnight. The hotel manager never called me, every time I asked to speak with him at reception he was either at lunch or at a meeting. For the remaining of my stay the gate was always open, sign that management knew it was not working properly. At the end the only person I could talk to was a maintenance employee who basically blamed me for not timing well enough when to go through the gate.

This location surprised me with the service level. From the front desk to house keeping people are there to make sure your experience is good. Friendly people ready to help advise on your needs. Excellent breakfast. Nice poll Many other places around as coffee shops fast food restaurants.

Bad service, poor communication from the staff, unexperienced employees and elevators with out the correct numbers, after almost one week the hotel is not sending the invoice. No late nigth meals options for the guests

I called the day before and the day of my reservation and was promised an early check in. After driving 8 hours from Dallas Texas and catching a bus in Laredo Texas and arriving 3 hours later I was exhausted but confident in the fact I was promised early check in and would be able to rest. The reservation desk denied my early check in request and gave an early check in to the customer next to me. I really enjoyed this place prior to this incident because it is centrally located and have always received excellent service. But not this time

This place has been improved slowly but happening, every time I provide my feedback I'm listened Now the fitness centers requires some improvement and I'm pretty sure they will listen and will take care of it :)

Avenida Gonzalitos 415 Monterrey NL

Hotel highlights

  • Close to Museo del Obispado
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Museo del Obispado is within a mile (2 km) of Hampton Inn by Hilton Monterrey/Galerías-Obispado, and other popular attractions like Faro de Comercio are within a few miles (5 km). This 223-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Also close to this Monterrey hotel are Fuente de la Vida o Neptuno and Macroplaza.


Dining

Start your day off right with a free hot/cold buffet breakfast. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 223 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.


Property features

At Hampton Inn by Hilton Monterrey/Galerías-Obispado, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include 4 meeting rooms, a conference center, and a 24-hour business center.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 2

Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 605 reviews