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Secrets Wild Orchid Montego Bay - Luxury – All Inclusive

5.0 out of 5.0

Secrets Wild Orchid Montego Bay - Luxury – All Inclusive

5.0 out of 5.0
Overview Reviews Amenities & Policies
Lot 59A Freeport, Montego Bay, Saint James
1-844-663-2269
4.3
out of 5
"Very good!"
See all 230 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Everyone
  • Friends

Recent guest reviews

Overall the property and facilities were really amazing. Staff was fantastic. The only downside to the whole stay was that the food was very poor. Also for room service they insist on coming in the room. There’s a privacy cubby next to the door but waiters get upset when you ask them to use it to deliver the food

The staff was wonderful and service very good. However, no place to eat after 10:00pm except room service which have limited selections. Rooms are stocked with beer no liquor. Only one location carry premium liquor.

They say it’s all-inclusive but everywhere you go people want to be tipped for doing their job!!

Overall experience was very good. There was however a bit of a hiccup when I tried re-entering the hotel after a few friends came & took me out for dinner. Took them about 15 minutes to verify my information with the front desk. I wasn’t too happy with this considering the hefty price tag this hotel came with over the Christmas break. At first, the security team didn’t give me the benefit of the doubt. They treated me like an intruder & were very condescending, repeatedly asking if i’m really staying here. I got a little firm & assured them that I was in fact staying here. I was very disappointed, and believed that they probably wouldn’t have treated a Caucasian individual the same way. I am Jamaican by birth & this really broke my heart. Having to prove myself even in my own birth country. Anyway, everything else was pretty pleasant. Nice beach, good food, amazing ocean view rooms, soft beds & great staff. Would definitely go back, but will be trying Iberostar 5 star adult only luxury franchise first.

Its a beautiful hotel, amazing staff you will have an amazing time. The jerk chicken is amazing. The activities as well you will have lots of fun, but when it comes to the food they should do better and the hotel entertainment. They should put Jamaican music and make it live

Amazing staff and wonderful experience. Great entertainment at night

Wonder experience from the moment you step in the hotel to check in. I'm definitely coming back . Only thing they ask you to join a VIP club.. so if you plan to make sure your prepared for it. Other then that it was great time there. Simply paradise! Service was great, live entertainment, food was amazing . Jerk chicken was delicious in the rolling cart, dinner on the beach ..wow!! Perfect time my wife n I had . And is adults only resort that was good too.

Restaurants were great. Staff is friendly and helpful.

The staff was always smiling and super friendly. Clean facilities, lots to do. Beautiful property, nice beaches.

Great vacation and plenty of rest. The Garden side was peaceful and quiet. The staff is extremely pleasant and helpful daily.

This probably WAS once a top end resort. But lapses in service, food quality, condition, and management make this a pretty mediocre experience. I would not return. Almost every aspect of the resort was 1/3 great, 1/3 marginal, and 1/3 laughably bad. Our room was probably once a fairly luxurious room. However, many years later, the refrigerator stocked with beer and soda didn't work at all. Literally it was a cabinet. How would a room attendant not notice that all of the drinks are warm when restocking every day? The ice machine, also not working. The furniture looked like it had been dropped down a flight of stairs it was so beaten up, and there were a few small items in disrepair. The spa was also very borderline. Net of resort credits, the massage was still VERY overpriced. The spa area of special saunas and tubs were all COLD because "a pipe was broken". The food ranged from very good to and absolute joke, with almost no predictability at all. Very tough to order when you might get something great or something so bad you have to reorder. The entire pool area ran out of towels at 2pm on a Saturday, for at least an hour until we gave up and left. Like many resorts, some ignorant patrons would stake out sections of chairs with their personal towel clips literally before the sun came up, only to use the chairs for 2 hours in the middle of the day. If this is supposed to be a luxury resort, it needs a lot of work on the mgmt. side.

Overall a very good experience. Very nice room. Good facilities. Nice beach. Attentive staff for drinks on the beach and providing snacks during the day. Overall the restaurants are very good as well

I had the most wonderful experience here at secrets wild orchid. The food and staff were phenomenal. I highly recommend this hotel

The grill gentleman walked no up and down the sidewalk with fresh jerk chicken or pork was a plus! The little snack bar with burgers and nachos was great, as well as activities all day by the pools. Pool water was a bit chilly, but you get used to it quickly. Mixed drinks had plenty of alcohol (unusual for all inclusives), however, tapped Red Stripe was all that is offered. Really? We are beer drinkers and that didn't settle with us. We were offered Miller Light in a can as one of our functions, but Red Stripe is all they will stock your mini bar with. Buffet breakfast was typical, lunches much better! Pasta bar was yummy!!! Dinner venues were fine, not fantastic. We didn't get to the hibachi because they weren't taking reservations before 9:00, and we do not eat that late.

This resort is top quality and the food was excellent.

If the weather had cooperated we would have had more celebrations on the beach. This is a very nice place - clean, well maintained, comfortable. It is handicapped accessible, with lovely walkways and access to all areas and truly wheelchair accessible rooms, which was needed for a member of our party. The food was very good and they had top shelf liquor in the inside bars. There are several nice restaurants and the buffet has a good, changing variety of foods. The staff are friendly and accommodating. Quibbles - if walking distances is an issue, getting to the restaurants and entertainment is hard. They did have golf carts available occasionally in the evening to help. Several of our party had rooms that were too cold and they could not adjust the AC, only maintenance could do this. The concierge desk often didn't seem to know how to get things accomplished, which was frustrating.

The swim out pool was really nice as well as the staff!!! Simone the waitress and Leo the bartender were absolutely amazing!! They had a good variety of food choices and the liquor stock was unbelievable! The only con i have is the cost of the taxi rides! $20-$30 for every trip taken off the resort is a bit ridiculous, but other than that the property is beautiful!

Lot 59A Freeport Montego Bay Saint James

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Montego Bay Cruise Ship Terminal is within 2 miles (3 km) of Secrets Wild Orchid Montego Bay - Luxury – All Inclusive while other popular attractions such as Hip Strip are within 3 miles (5 km). This 350-room, 5-star property has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 10:30 AM. Relish the international cuisine at World Cafe, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

An LCD TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers a jetted tub, hair dryers, and designer toiletries. Other standard amenities include free minibar items, a balcony, and an MP3 dock.


Property features

Secrets Wild Orchid Montego Bay - Luxury – All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this adults-only property include a casino, a nightclub, and a 24-hour fitness center.

Room options

Deal Of the Day

King 1 | Queen 2 | Sleeps 2
from $518

Club Suite, 2 Double Beds, Ocean View

Full 2 | Sleeps 3

Junior Suite, 1 King Bed, Oceanfront

King 1 | Sleeps 2

Preferred Club Master Suite Oceanfront

King 1 | Sleeps 2

Junior Suite, 1 King Bed, Garden View

King 1 | Sleeps 2

Guest reviews for Secrets Wild Orchid Montego Bay - Luxury – All Inclusive

Everyone (40) Couples (152) Family (11) Friends (14) Other (13)
4
Friends Families

Overall the property and facilities were really amazing. Staff was fantastic. The only downside to the whole stay was that the food was very poor. Also for room service they insist on coming in the room. There’s a privacy cubby next to the door but waiters get upset when you ask them to use it to deliver the food

By on Feb 15, 2019

4
Partner Couples

The staff was wonderful and service very good. However, no place to eat after 10:00pm except room service which have limited selections. Rooms are stocked with beer no liquor. Only one location carry premium liquor.

By on Feb 14, 2019

3
Everyone

They say it’s all-inclusive but everywhere you go people want to be tipped for doing their job!!

By on Dec 30, 2018

4
Everyone

Overall experience was very good. There was however a bit of a hiccup when I tried re-entering the hotel after a few friends came & took me out for dinner. Took them about 15 minutes to verify my information with the front desk. I wasn’t too happy with this considering the hefty price tag this hotel came with over the Christmas break. At first, the security team didn’t give me the benefit of the doubt. They treated me like an intruder & were very condescending, repeatedly asking if i’m really staying here. I got a little firm & assured them that I was in fact staying here. I was very disappointed, and believed that they probably wouldn’t have treated a Caucasian individual the same way. I am Jamaican by birth & this really broke my heart. Having to prove myself even in my own birth country. Anyway, everything else was pretty pleasant. Nice beach, good food, amazing ocean view rooms, soft beds & great staff. Would definitely go back, but will be trying Iberostar 5 star adult only luxury franchise first.

By , from Pennsylvania on Dec 29, 2018

4
Everyone

Its a beautiful hotel, amazing staff you will have an amazing time. The jerk chicken is amazing. The activities as well you will have lots of fun, but when it comes to the food they should do better and the hotel entertainment. They should put Jamaican music and make it live

By on Sep 24, 2018

2
Everyone

By on Sep 21, 2018

5
Everyone

By on Sep 20, 2018

5
Everyone

By on Sep 16, 2018

5
Everyone

Amazing staff and wonderful experience. Great entertainment at night

By on Sep 8, 2018

5
Everyone

Wonder experience from the moment you step in the hotel to check in. I'm definitely coming back . Only thing they ask you to join a VIP club.. so if you plan to make sure your prepared for it. Other then that it was great time there. Simply paradise! Service was great, live entertainment, food was amazing . Jerk chicken was delicious in the rolling cart, dinner on the beach ..wow!! Perfect time my wife n I had . And is adults only resort that was good too.

By on Aug 16, 2018

Secrets Wild Orchid Montego Bay - Luxury – All Inclusive

Lot 59A Freeport, Montego Bay, Saint James