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Recent guest reviews

Beautiful

I had an AMAZING experience at Moon Palace. I was a little nervous to travel due to the pandemic.

I loved everything about Moon Palace

Staff were great.

I love this hotel it's so beautiful and the people are fun

Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.

Definitely a beautiful experience ...customer service over and beyond the call of duty

I’ve stayed here a few times and it’s always a great experience.

Great experience, I will be back! Everything was great

I really loved this hotel. Just hate how long it takes to check in!

The wait to check in was too long and tiring! The check in clerk requested my passport which was strange.

the hotel was beautiful and the food and staff were excellent. Definitely plan to revisit

The pool and beach area was beautiful. the staff were unfriendly and ignored us most of the time. It was overpriced for what we got.

Birthday specials could be better with suprising the guest. I’ve had better surprises although appreciated a bed a roses and that’s all was decent.

I thought this property was amazing. The thing that stands out is the hospitality. Everyone was so helpful and nice.. friendly and accommodating. The grounds were beautiful. The 24 room service which is included was amazing. The amount of food and restaurants available was sizable and had really good food. I thoroughly enjoyed my vacation.

very clean, excellent staff, great location and wonderful atmosphere..Took my family on vaction, we had a wonderful timsr..will definitely come back again..highly recommended!!

Main Street Ocho Rios Saint Ann

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located within a 5-minute walk of Ocho Rios Craft Park, Moon Palace Jamaica – All Inclusive is within a 15-minute stroll of Ocho Rios Clock Tower. This 705-room, 5-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Relish the international cuisine at Buccaneers Reef, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

Moon Palace Jamaica – All Inclusive's 705 individually furnished rooms provide free minibar items, iPod docks, and coffee makers. Guests can expect free WiFi and 40-inch Smart TVs. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Rooms also include laptop-compatible safes.


Property features

Guests of Moon Palace Jamaica – All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.

Room options

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

1 King Bed and 2 Double Beds | Sleeps 6

Deluxe Resort View, 2 Double Beds, Flex cancellation options

2 Double Beds | Sleeps 2

Junior Suite Ocean View, Kids & Teens Free + Flex cancellation options

1 King Bed | 2 Double Beds | Sleeps 4

Honeymoon Deluxe, Flex cancellation options

1 King Bed | Sleeps 2

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (30) Couples (7) Family (8)
1
Everyone

By on Jul 18, 2021

5
Everyone

Beautiful

By on Jun 26, 2021

Review comment responded on Jun 26, 2021

Dear Esteemed Guest: Thank you for sharing your thorough enjoyment with The Palace Life experience. We are ecstatic to have provided you with an unforgettable getaway and look forward to your return to paradise. Kind regards.

5
Everyone

I had an AMAZING experience at Moon Palace. I was a little nervous to travel due to the pandemic.

By on Jun 19, 2021

Review comment responded on Jun 21, 2021

Dear Esteemed Guest: Thank you for sharing your thorough enjoyment with The Palace Life experience. We are ecstatic to have provided you with an unforgettable getaway and are expectant of your return. Kind regards.

5
Partner Couples

I loved everything about Moon Palace

By on Jun 17, 2021

Review comment responded on Jun 17, 2021

Dear Esteemed Guest: Thank you for sharing your thorough enjoyment with The Palace Life experience offered. We are ecstatic to have provided you with an unforgettable getaway and are expectant of your return. Kind regards.

5
Everyone

Staff were great.

By on Apr 7, 2021

Review comment responded on Apr 8, 2021

Dear Esteemed Guest: Our team is delighted to have been your host and warmly welcome your compliment as we look forward to your return. Kind regards.

5
Everyone

By on Oct 31, 2020

Review comment responded on Oct 31, 2020

Dear Valued Guest: Thank you for sharing your excellent rating. We hope to have you again. Kind regards.

5
Family Family

I love this hotel it's so beautiful and the people are fun

By on Aug 31, 2020

Review comment responded on Aug 31, 2020

Dear Valued Guest, We are thrilled that a marvelous time was had at our resort and welcome your wonderful sentiments. We hope to have you again. Kind regards.

4
Family

Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.

By , from Dallas, TX on Jul 7, 2020

Review comment responded on Jul 9, 2020

Dear Jeff, Thank you for sharing your satisfaction with your holiday experience. We appreciate your visit and will continue to make an enhancement to our offered amenities. Kind regards.

5
Partner Couples

Definitely a beautiful experience ...customer service over and beyond the call of duty

By , from Tennessee on Jul 1, 2020

Review comment responded on Jul 1, 2020

Dear Carolyn, Thank you for sharing your immense satisfaction with our awe-inclusive resort and service. We hope to welcome you again! Kind regards.

4
Everyone

I’ve stayed here a few times and it’s always a great experience.

By , from Colorado on Apr 5, 2020

Review comment responded on Apr 8, 2020

Thank you so much for your very kind comments and we are delighted to read it is always a great experience. We hope to have you back soon!

Moon Palace Jamaica – All Inclusive

Main Street, Ocho Rios, Saint Ann
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