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Iberostar Grand Hotel Rose Hall All Inclusive

5.0 out of 5.0

Recent guest reviews

i would rate my stay a 9 out of 10. amazing and pleasant staff. the staff were very attentive. everything was very clean. food was great. take the time on the first day to book reservations for restaurants and excursions. i loved my experience here.

I hadn’t taken a vacation in years so wasn’t sure what to expect from this experience. It was great!!! I have no regrets. The staff was awesome, the grounds were kept up, the food was great! And the people were especially wonderful. I will be back!!

My husband and I can not say anything bad about our five star experience at this hotel. The food was delicious and we were had many choices. The hotel was extremely clean. The rooms were comfortable. The staff was warm, welcoming and couldn’t do enough for you. The entertainment was exceptional, professional and varied. I would highly recommend this resort.

We attended this hotel based on reccomendations from friends who previously attended. The staff is very good. We experienced major problems with our room that I will not specify. They have a problem there and based on previous reviews.......I am now convinced they were already aware. Management was very apologetic, but it is simply not for us

The staff make this place what it is, the butler was great (Dominick), the concierge was perfect (Zeke), and the bartenders were hilarious (Camerae and Clive, others too but cant remember their names off hand). It is because of the staff and the friendly demeanor that I would frequent the Grand series. You will pay extra over the other hotels (next door), but the amenities and conveniences are worth it. It's the little things like champagne or rum bottles delivered to the room anytime, everybody says hello and is super friendly, there are no towel cards or hassles, the food is 3 courses and the waiters are great, it is quiet with no kids, its not over crowded even though it was full capacity, and and we did not have to fight over beach or pool chairs. Did I mention the staff were great? My only problem with the hotel was that the room smelled like mildew and left everything in our room damp (I think it had to do with the floor location between the pool and lobby with no outside ventilation), and some drywall plaster fell into a hot tub and then nobody every cleaned it out making the water murky. Also, snorkeling trips were expensive and not all inclusive, that was a bummer. If this place is within your price range then go for it, you will be happy with the decision.

Amazing staff, great food, good location, decent wifi. One of the best hotels in Jamaica.

The staff catered to your every whim. Shane was excellent!!! The food options were great along with the drink options usually with an all inclusive place you get the bottom shelf of every liquor. Iberostar is not the case. Top shelf or nothing. The Lobby bar staff upon arrival was great and recommended great drinks. The spa staff was excellent. The only issue we had was with a JTL staff member. (NOT PART OF THE HOTEL STAFF) Other then that a dream vacation to remember for a long time.

Love this resort, but if I was to compare to previous stays here, I would have to say that this time around the service on the beach was very minimal, one staff person to care for the people on the beach. Also, lunch and dinner buffets used to have a variety of pasta salads that wasn't available this visit, but still plenty to pick from!! The beach is beautiful and well maintained! Not rocky as you enter.... Restaurants are great, with the Gourmet to be my favorite! Rooms are very clean, comfortable beds. Rooms could use better brighter lighting.

We had some room issues (#6023) which Andrew, the Executive Assistant Manager, made an effort to correct. Kudos to him and his effort. Overall, though, even if we hadn't experienced the issues, the Iberostar would be a solid 4 to 4.5 star resort. The food quality was excellent! The steakhouse and buffet were great. The bar and wait staff were average around the pool (but friendly). The pool bar itself usually has a line waiting for drinks. This is probably due to the limited number of waitresses serving the pool and beach area and people getting tired of waiting for someone to bring them drinks. Housekeeping was very average. The corners of the rooms and shower don't appear very clean. The room/suite itself is very nice. My wife and I didn't really use the butler service much (some people we talked with thought their butler was awesome). Our feeling was the butler seemed overly energetic of getting tipped which was the real reason he was there speaking to us. The servers in the restaurants and buffet were excellent. The entertainment staff worked very hard and were good. Overall, it was our first trip to a "5" star resort and the experience just didn't feel like it. It was nice but so have been other upper echelon (4-4.5 star) resorts we have visited in Cancun and Punta Cana.

It was a great experience. However, I would recommend that guest are informed of what the other resorts have for activities since we are able to go to all resorts by staying at The Grand Rose Hall.

Staff was very friendly and helpful. Food was excellent, didn't like having to make reservations tho.

We have stayed here 4 times and every year we go back, the hotel employees remember us. They are extremely friendly and are there for your every need. We will continue to go back! The food is excellent and available no matter what time you want to eat.

Nothing to complain about. Everything was great from the get go all the way through until you checked out all first class very pleasing staff. A+

We loved it! Everthing was great. We stayed on top foot with beach front.

The service and hospitality was most gracious. Our butler, Reynaldo, was the best! Dining experience and food was exceptional. I will definitely return.

Staff was great and very courteous and the food was fantastic.

First let me tell you that this is my third stay at the Iberostar. We were a group of 35. We had great butlers but many in our group did not. My son in law asked for rose petals and a drawn bath and Champaign. He waited in his room for 2 hours and they never came. My brother had to be moved 3 times because of the mildew smell. We went 2 separate days without washcloths. The hall ways to the rooms were dirty. A daily vacuum will work. I love the Iberostar but you are slowly going down hill.

Overall I enjoyed my visit. No issues with the facility, staff, food, drinks and entertainment. The only two things I would caution anyone staying here is, 1) the Wi-Fi access is very inconsistent and, 2) the butler service is only as useful as you make it. If you don't ask them to describe the services they provide they will not offer to tell you. As such, it may not be worth paying for if you are easily self-sufficient.

The hotel was awesome! Beautiful property with ample security, great bars and excellent food. Poolside drink service was a little slow. The shows were very professional. My only complaint is that I gained 5 pounds from eating so much!

Great restaurants, bars and pools made for an amazing vacation. It was our second visit and I look forward to a third.

Rose Hall Main Road Montego Bay Saint James

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Iberostar Grand Hotel Rose Hall All Inclusive is located within a few miles (5 km) of Greenwood Great House and Cinnamon Hill Golf Course. This 130-room, 5-star resort welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Rose Hall Great House is also 3.1 mi (4.9 km) from the resort, which is on the beach.


Dining

Free breakfast is included with your stay. This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

The 130 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Beds sport pillow menus and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, refrigerators, and minibars are also standard.


Property features

Guests of Iberostar Grand Hotel Rose Hall All Inclusive enjoy a full-service spa, a nightclub, and an outdoor pool. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this adults-only resort include a fitness center, a spa tub, and a sauna.

Room options

Suite (Butler Service)

King 1 | Sleeps 2

Suite, Ocean View (Butler Service)

King 1 | Sleeps 2

Suite (Swim-out Pool)

King 1 | Sleeps 2

Suite, Oceanfront

King 1 | Sleeps 2

Guest reviews for Iberostar Grand Hotel Rose Hall All Inclusive

Everyone (36) Couples (202) Business (1) Family (18) Other (8) Friends (21)
5

amazing

Everyone

i would rate my stay a 9 out of 10. amazing and pleasant staff. the staff were very attentive. everything was very clean. food was great. take the time on the first day to book reservations for restaurants and excursions. i loved my experience here.

By on Feb 10, 2018

5

very wonderful, relaxing vacation! i will be back!

Everyone

I hadn’t taken a vacation in years so wasn’t sure what to expect from this experience. It was great!!! I have no regrets. The staff was awesome, the grounds were kept up, the food was great! And the people were especially wonderful. I will be back!!

By , from powell, WY on Jan 8, 2018

5

five star experience.

Everyone

My husband and I can not say anything bad about our five star experience at this hotel. The food was delicious and we were had many choices. The hotel was extremely clean. The rooms were comfortable. The staff was warm, welcoming and couldn’t do enough for you. The entertainment was exceptional, professional and varied. I would highly recommend this resort.

By on Dec 20, 2017

3
Everyone

We attended this hotel based on reccomendations from friends who previously attended. The staff is very good. We experienced major problems with our room that I will not specify. They have a problem there and based on previous reviews.......I am now convinced they were already aware. Management was very apologetic, but it is simply not for us

By , from Florida on Dec 19, 2017

4

great place and stay

Everyone

The staff make this place what it is, the butler was great (Dominick), the concierge was perfect (Zeke), and the bartenders were hilarious (Camerae and Clive, others too but cant remember their names off hand). It is because of the staff and the friendly demeanor that I would frequent the Grand series. You will pay extra over the other hotels (next door), but the amenities and conveniences are worth it. It's the little things like champagne or rum bottles delivered to the room anytime, everybody says hello and is super friendly, there are no towel cards or hassles, the food is 3 courses and the waiters are great, it is quiet with no kids, its not over crowded even though it was full capacity, and and we did not have to fight over beach or pool chairs. Did I mention the staff were great? My only problem with the hotel was that the room smelled like mildew and left everything in our room damp (I think it had to do with the floor location between the pool and lobby with no outside ventilation), and some drywall plaster fell into a hot tub and then nobody every cleaned it out making the water murky. Also, snorkeling trips were expensive and not all inclusive, that was a bummer. If this place is within your price range then go for it, you will be happy with the decision.

By , from Cleveland, OH on Dec 18, 2017

5

wonderful.

Everyone

Amazing staff, great food, good location, decent wifi. One of the best hotels in Jamaica.

By , from Georgia on Dec 4, 2017

5

great for a romantic get away!

Couples

The staff catered to your every whim. Shane was excellent!!! The food options were great along with the drink options usually with an all inclusive place you get the bottom shelf of every liquor. Iberostar is not the case. Top shelf or nothing. The Lobby bar staff upon arrival was great and recommended great drinks. The spa staff was excellent. The only issue we had was with a JTL staff member. (NOT PART OF THE HOTEL STAFF) Other then that a dream vacation to remember for a long time.

By , from Michigan on Nov 15, 2017

4

third stay at iberostar grand!

Everyone

Love this resort, but if I was to compare to previous stays here, I would have to say that this time around the service on the beach was very minimal, one staff person to care for the people on the beach. Also, lunch and dinner buffets used to have a variety of pasta salads that wasn't available this visit, but still plenty to pick from!! The beach is beautiful and well maintained! Not rocky as you enter.... Restaurants are great, with the Gourmet to be my favorite! Rooms are very clean, comfortable beds. Rooms could use better brighter lighting.

By , from Maine on Nov 4, 2017

4

a solid 4 to 4.5 stars

Couples

We had some room issues (#6023) which Andrew, the Executive Assistant Manager, made an effort to correct. Kudos to him and his effort. Overall, though, even if we hadn't experienced the issues, the Iberostar would be a solid 4 to 4.5 star resort. The food quality was excellent! The steakhouse and buffet were great. The bar and wait staff were average around the pool (but friendly). The pool bar itself usually has a line waiting for drinks. This is probably due to the limited number of waitresses serving the pool and beach area and people getting tired of waiting for someone to bring them drinks. Housekeeping was very average. The corners of the rooms and shower don't appear very clean. The room/suite itself is very nice. My wife and I didn't really use the butler service much (some people we talked with thought their butler was awesome). Our feeling was the butler seemed overly energetic of getting tipped which was the real reason he was there speaking to us. The servers in the restaurants and buffet were excellent. The entertainment staff worked very hard and were good. Overall, it was our first trip to a "5" star resort and the experience just didn't feel like it. It was nice but so have been other upper echelon (4-4.5 star) resorts we have visited in Cancun and Punta Cana.

By , from Cincinnati, OH on Oct 30, 2017

4

activities

Everyone

It was a great experience. However, I would recommend that guest are informed of what the other resorts have for activities since we are able to go to all resorts by staying at The Grand Rose Hall.

By on Oct 18, 2017