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LivINN Hotel Minneapolis South / Burnsville

2.5 out of 5.0

Recent guest reviews

I enjoyed my stay at this hotel and would stay there again if I am in the neighborhood.

I reserved a room with 2 queen beds. When I arrived, at 10:00 p.m., the front desk girl mumbled that there were no clean 2 queen rooms. She insisted that my reservation was for 1 king even though I showed her my confirmation stating 2 Queens. My adult son and I were traveling and I did not want to sleep in the same bed. She offered me no solution so I had to accept the room as it was 10:30 p.m. The hotel was full of wild, partying people and families at the front desk, complaining about no clean towels, etc. During the middle of the night, partyers outside knocked the screen off our window and broke glass bottles in the parking lot. Unfortunately, I would never stay here again and would not recommend it!

Stayed at the LivINN hotel for the weekend to attend a wedding in Minneapolis area. Very nice and comfortable hotel. Looks like newly renovated front desk area and breakfast area. Hot breakfast included which is always helpful! Love the bright, inviting, contemporary style decor. Room and bathroom upgraded too! Not sure if there was a swimming pool or exercise room (but didn't care for it either). Overall a good comfortable stay. Good for what was needed over the weekend. Very close to interstate so driving to anywhere was a breeze.

The hotel and the room were excellent. However, on our second day, no one bothered to come in for housekeeping. We were back at the hotel late Sunday evening, the trash was not taken out. We had clean towels or the rooms cleaned. We called the front desk and the girl said she would call us back. We waited for her call and an hour later I called her. She said everyone was gone for the day. So we asked for clean towels and she said she couldn't leave the front desk and to come pick it up. We did and she apologized for the cleaning staff and said she would leave a note for the manager. It was really crazy because in the middle of the night we ran out of bath tissue too and had none since no one had come to clean and left another roll.

Works great for me. Place looks newly renovated, not overly small rooms, clean rooms with microwave and fridge. Good breakfast, good Wi-Fi. Nice TV, lots of restaurants close by and a store too. I needed a quiet place to focus and work for a few days, and this was the ticket!

hotel room is small but i that is all i needed with a desk a chair and a very comfordable king bed

It was more than I expected, the staff was nice and the room was clean. The bed was very comfortable. I will be coming back when I'm in the area again.

The hotel was close to where I was staying and easy to find which was nice. The room floors were sticky, the shower head was very short, bed was hard, and the maids didn't follow their own suggestions. I would leave my towels hanging up every day, and every day would get clean towels, they didn't clean the room one day, and the internet was very slow making doing work while I was in the room very difficult.

The pictures on the web site made me want to stay at LivInn in Burnsville, but I guess the pictures were deceiving. The breakfast that was provided was very minimal and the room to get breakfast was very small, so we had a hard time navigating around other hotel guests. I thought the room was much smaller in real life than the pictures showed also. I did get a better price than some of the other hotels around there, but now I know why.

Met our standards based on previous reviews on travel sites.

Very Nice accomodations. King Suite was well designed. Wish the tub/shower was nicer for a suite. Missed not having a pool in the facility.

I mad a reservation for 9 nights and I paid in advance, but for bad luck the flight from Chicago to Minneapolis has been delayed for twice after that it has been cancelled and I stayed one night at Chicago airport. When I tried to negotiate the manager and supervisor about the night missing since I stayed only 8 nights they refused to pay back or issue a refund for one night and they just apologized because of their stupid policy, they only charge but they don't issue a refund. The hotel was awful, there is nothing nice to say about it. The hotel is very old and the manager lady was very rude and the supervisor very arrogant. The only reason I didn't leave the hotel was because I can't get my money back, after all I'll never be at that hotel.

When checking in, the lady at the front desk was very rude when I tried to explain that I pre-paid for the room online. During checkout, a manager was there and she was much more polite. The breakfast was very limited and included only yogurt and cereal. The bathroom was in horrible shape. The baseboards were coming off of the walls, there was water damage on the walls and floors, and there appeared to be mold around the baseboards. We had a room with 2 full/queen beds, and one of the beds had a huge dip in the middle so when I laid down I felt like I was falling in. It was very uncomfortable, but fortunately there was a second bed in the room which did not have that issue. The entire room smelled horrible, and the linens smelled like mildew as if they had been left to sit in the washer for too long. We stayed for 2 nights and when we left all of our clothes smelled just as bad as the room, which we had to deal with during the rest of our vacation at other hotels. Our only expectations for this hotel were a polite staff, clean room, and substantial breakfast none of which were met.

The hotel was very clean and everything looked brand new. I was surprised at how nice the hotel rooms were and the tv was huge with lots of channels. The bed was really comfortable and the bathroom looked like a 5 star hotel. I would definitely stay here again.

The hotel is great for a nice inexpensive clean and comfortable room. The location is tough because of 35W traffic, but you can sneak out the back way and go 35E which is a bit better. I would use it again.

Just needed a place to sleep. Was okay for that purpose. I had stayed here a few years ago and it seems like it is going downhill.

I stayed at this hotel for 2 nights on a business trip. When I arrived at the hotel, staff were not accommodating in allowing me to use a restroom before checking in, stating that they are using the restroom for storage. The room was a King room and the size was ok for just me. The bathroom was dirty and had a bar of soap floating in the toilet. The safe in my room was broken and when leaving for the day, I took my valuables with me. The pillows on the bed were flat and the bed was not comfortable. The placement of my room was in between a group of young people/families that partied until 4am. I feel that when there is a single business traveler they should take into consideration the placement of rooms. Due to this, I was up all night listening to my neighbors. When I checked out, I explained my experience to the general manager who just apologized. I would never stay in a LivInn again or one that is affiliated. Overall, my experience was poor.

Check in was quick and easy, friendly staff. My room was clean and well stocked with towels, soap, etc. Bed was comfortable with plenty of pillows. My only complaint would have been the air conditioning. When it came on it was rather loud, but after setting the fan to remain on at all times, I did not notice the air kicking on and slept well. For the money, I think it is a good place to stay and would book again in the future.

My expectations were low for the price, but this hotel was a great value for the money and wonderfully clean with a great staff.

The staff was very helpful as I was having back surgery the beds were very comfortable. Easy access to dining and shopping. We will definantly be staying in the future!

13080 Aldrich Ave S Burnsville MN

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

LivINN Hotel Minneapolis South / Burnsville places you within a 15-minute drive of Mall of America and Twin Cities Premium Outlets. This 125-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Minnehaha Park is also within a 30-minute drive.


Dining

Free hot/cold buffet breakfast is served each morning from 6:30 AM to 10 AM.


Rooms

All of LivINN Hotel Minneapolis South / Burnsville's 125 recently renovated rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 48-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, laptop-compatible safes, and phones are also standard.


Property features

Renovated in 2016, LivINN Hotel Minneapolis South / Burnsville offers free WiFi in public areas, coffee in a common area, and express check-in. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Economy Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Economy Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Suite, Non Smoking (Jacuzzi)

King 1 | Sleeps 2

Executive Room, Non Smoking

King 1 | Sleeps 2

Guest reviews for LivINN Hotel Minneapolis South / Burnsville

Everyone (11) Couples (40) Business (17) Family (31) Friends (14) Other (8)
5

beautiful hotel on the outskirts of chicago.

Everyone

I enjoyed my stay at this hotel and would stay there again if I am in the neighborhood.

By , from Brooklyn, New York on Jul 13, 2017

Review comment responded on Jul 15, 2017

Thank you for your review. We are pleased to know you found our location to be perfect for your needs. I appreciate all of your compliments and will be sure to share them with my staff. Thanks again for making us your choice of hotel. Please come, visit us soon at the LivINN Hotel! Stephan Storch, General Manager

2

you get what you pay for!

Everyone

I reserved a room with 2 queen beds. When I arrived, at 10:00 p.m., the front desk girl mumbled that there were no clean 2 queen rooms. She insisted that my reservation was for 1 king even though I showed her my confirmation stating 2 Queens. My adult son and I were traveling and I did not want to sleep in the same bed. She offered me no solution so I had to accept the room as it was 10:30 p.m. The hotel was full of wild, partying people and families at the front desk, complaining about no clean towels, etc. During the middle of the night, partyers outside knocked the screen off our window and broke glass bottles in the parking lot. Unfortunately, I would never stay here again and would not recommend it!

By , from Iowa on Jul 7, 2017

Review comment responded on Jul 11, 2017

Thank you for being our guest and for taking time to leave feedback. We are sorry for the mix up with your reservation and that you were given the wrong room type. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Additionally, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Thanks so much, Stephan Storch General Manager

4

nice hotel, close to minneapolis

Everyone

Stayed at the LivINN hotel for the weekend to attend a wedding in Minneapolis area. Very nice and comfortable hotel. Looks like newly renovated front desk area and breakfast area. Hot breakfast included which is always helpful! Love the bright, inviting, contemporary style decor. Room and bathroom upgraded too! Not sure if there was a swimming pool or exercise room (but didn't care for it either). Overall a good comfortable stay. Good for what was needed over the weekend. Very close to interstate so driving to anywhere was a breeze.

By on Jun 27, 2017

Review comment responded on Jun 29, 2017

It's so nice to read the wonderful review about your stay at the LivINN Burnsville. We are so pleased that you enjoyed your well-appointed room and our staff's exceptional service. Your comments will be shared with our team. We appreciate your suggestion and look forward to welcoming you back again. Thank you,  Stephan Storch, General Manager

4

reasonably priced hotel close to mall of america.

Everyone

The hotel and the room were excellent. However, on our second day, no one bothered to come in for housekeeping. We were back at the hotel late Sunday evening, the trash was not taken out. We had clean towels or the rooms cleaned. We called the front desk and the girl said she would call us back. We waited for her call and an hour later I called her. She said everyone was gone for the day. So we asked for clean towels and she said she couldn't leave the front desk and to come pick it up. We did and she apologized for the cleaning staff and said she would leave a note for the manager. It was really crazy because in the middle of the night we ran out of bath tissue too and had none since no one had come to clean and left another roll.

By , from Chicago, IL on Apr 12, 2017

Review comment responded on Apr 14, 2017

Thank you for letting us know about your stay at the LivINN Hotel. Although you liked our convenient location and affordable rates, we are sorry for the housekeeping issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the concerned team in an effort to improve our service. We appreciate you being our guest and hope the positive aspects of your visit will encourage you to choose us again in the future. Anne Gregory, General Manager

4

underrated location - i needed quiet place to work

Everyone

Works great for me. Place looks newly renovated, not overly small rooms, clean rooms with microwave and fridge. Good breakfast, good Wi-Fi. Nice TV, lots of restaurants close by and a store too. I needed a quiet place to focus and work for a few days, and this was the ticket!

By , from Houston, TX on Dec 31, 2016

Review comment responded on Jan 2, 2017

Thank you for choosing the LivINN Hotel and taking the time to share your experience. We are happy that you liked your well-equipped room, the breakfast we serve and our convenient location as well. It was great to have you here, and we hope to see you again soon. Anne Gregory, General Manager

4

priced rite

Everyone

hotel room is small but i that is all i needed with a desk a chair and a very comfordable king bed

By on Nov 19, 2016

Review comment responded on Nov 21, 2016

Thank you for the great review. We are pleased to read you liked the great value we offer for the price and that you were impressed with your room. We enjoyed having you as our guest and look forward to your next stay at the LivINN Hotel. Anne Gregory, General Manager

5

clean and very comfortable

Everyone

It was more than I expected, the staff was nice and the room was clean. The bed was very comfortable. I will be coming back when I'm in the area again.

By on Oct 17, 2016

Review comment responded on Oct 19, 2016

Many thanks for reviewing your visit to the LivINN Burnsville. It’s pleasing to read that we were able to impress you with our exceptional service and you got a great night’s sleep. We are delighted that your visit was enjoyable and you will be staying with us again when you visit Minneapolis. Thank you, Anne Gregory General Manager

3

close to internship site, and easy to find

Everyone

The hotel was close to where I was staying and easy to find which was nice. The room floors were sticky, the shower head was very short, bed was hard, and the maids didn't follow their own suggestions. I would leave my towels hanging up every day, and every day would get clean towels, they didn't clean the room one day, and the internet was very slow making doing work while I was in the room very difficult.

By on Sep 24, 2016

Review comment responded on Sep 26, 2016

Thank you for staying with us. We are glad our location was convenient for your needs. We appreciate your observations regarding your room and apologize for the inconvenience caused due to the internet issue during your stay. Guest satisfaction is our top priority so your feedback is valuable to us. Thank you for your business. We hope to have you as our guest again. Anne Gregory General Manager

3

not what i expected

Everyone

The pictures on the web site made me want to stay at LivInn in Burnsville, but I guess the pictures were deceiving. The breakfast that was provided was very minimal and the room to get breakfast was very small, so we had a hard time navigating around other hotel guests. I thought the room was much smaller in real life than the pictures showed also. I did get a better price than some of the other hotels around there, but now I know why.

By , from Iowa on Sep 19, 2016

Review comment responded on Sep 21, 2016

Thank you for staying with us and for writing a review of your experience. On behalf of my staff, I apologize that your stay was less than perfect. However, I appreciate your constructive comments as they help direct us to the areas where we can improve. Thanks for being our guest. We look forward to seeing you again on a future visit. Anne Gregory General Manager

4

newly renovated, comfortable hotel

Everyone

Met our standards based on previous reviews on travel sites.

By , from Houston, TX on May 10, 2016

Review comment responded on May 13, 2016

Thank you for the great review. We are delighted to read how much you liked your updated guest room and that you slept well on our comfortable beds. It was a pleasure to read that we met all of your expectations. It was great to have you here, and we hope to see you again soon. Anne Gregory, General Manager