The check-in process was fine but we had some confusion on how to get to our condo without having the fob to use the elevators but once that got straightened around, the building was an excellent hub for the four of us that were in town for a few days before our cruise. The apartment was just as pictured and very sparsely stocked in accommodations, including four towels, two wash cloths, one hand towel, and no dish towels (for for adults). It would have been great to have two sets of fobs and keys so we could have split up when desired (the fob is needed to traverse the building--elevators, doors, etc.) Overall, we had a pleasant stay, loved the balcony, and were so pleased with the neighborhood, convenience of local stores (CVS, Seven Eleven, & restaurants), and the safety of the Brickell area.