Recent guest reviews
I've been here four times since they've opened (they were still the Casa Claridge during my first stay). The kindest, most accommodating staff, great beach access, beautiful boutique style rooms and honestly, I cannot get enough of the decor in the lobby. This is my number one go-to spot in Miami Beach.
I like this cozy little hotel, the staff could it be nicer and more efficent but the rooms and the beds are great, the overall experience was fantastic I could call it modern Hip hotel with a surprise twist
We mostly enjoyed the Casa Faena. Staff were incredibly friendly. beds were great. Rooms were of a good size and with some good extras (e.g. espresso maker). The other guests are a good mix. Beach is good with very nice loungers (the same as the Faena) - though due tot he public parking/bathroom it can feel downscale. The Casa Faena is also great value for the location and room size. Food and beverage prices are very reasonable and the food was good. The not so good: It seems somewhat understaffed with sometimes long waits for breakfast. The walls are paper thin and noise is an issue - especially with the interior courtyard facing most rooms and cleaning crew starting early (vacuum etc.). Everything works and the design is nice - but the rooms and public areas have not been renovated in a long time. Think 1980s New York coop for the bathrooms. Beach service is friendly but it is hard to order a drink/food. There is a big variety in the rooms and I recommend a King room or better. Despite that we had read the reviews and none of that bothered us and I was happy. Note: The real estate is part of the Faena redevelopment but the Casa Faena has not yet been re-developed (except for the Faena branding) and is not part of the Faena hotel. You can use the gym (very good and easy access) and eat at the restaurants (as anyone can) but that's it. For the price you are paying at the Casa Faena you should not expect Faena pool and beach access - as the Faena for the same dates was 3x what we paid. We have stayed at the Faena and it is obviously of a much higher standard - but you if you want that level of quality you need to pay for it. Only fair.
First the good: service here was top notch: all the staff were friendly, accommodating and helpful. I called for extra towels and they were delivered within two minutes. I asked for a late check out (at 2pm), and they were happy to comply. They gave wonderful recommendations on where to grab stuff that we needed. And everyone was genuinely nice. The bed was very comfortable. The location is great, close to everything, but in a quieter area. The beach here is beautiful, they provide chairs (which are great, plush pillow tops), umbrellas and towels. The only negative is that the rooms and especially the bathrooms need a facelift. Having said all this, I would return back here (even though I do consider myself somewhat of a hotel snob).
I never liked big hotels, so coming to Miami with my kids have always been a hassle. I needed to find a small boutique hotel, located right on the beach, amongst all the other big ones. So I did some research and I stumbled upon Casa Faena, owned by the large hotel group including its sister hotel Faena. This little gem is half a block from the sister, next to the museum of Ice Cream (great for the kids if its raining) 10- 15 min form the Children's museum in a car, and 25 min walking, to The Bass. I love this hotel and its location so much I have stayed at Casa Faena twice in a month. The Hotel was build in the 30's and use to be the Claridges, but is now renamed to Casa Faena. The hotel has keep all the charm from when it was first built, with an amazing touch of the Faena art selection. The rooms are sized good, just remember to request a double room if you are traveling with more then 2 persons or a room with a separate sitting area , they will put in a extra bed, if you need. I love the decor, it reminds me of old Mexican country side, mixed with a touch of Morocco.... The restaurant is great and serves just the right type food. The staff is amazing and are very good with children.
On the Casa Faena website, it clearly indicates that Casa Queen rooms have a bathtub and a bay view. So imagine my massive disappointment when my Casa Queen was immediately next to a parking lot and had a dirty, grimy shower and no bathtub. When I asked the front desk to change my room, they refused to do anything to remedy the situation. Their big solution was to offer to refund my money (at 3 pm) and let me try to find another place. The General Manager hid behind his front desk staff and never came to speak to me directly. The front desk staff themselves seem completely overwhelmed and as though they're all on their first day. The hotel looks great on pictures but is way more shabby than chic and there are some parts of it that are downright disgusting and dirty (like the elevator). Basically this hotel is a riding on the success of Faena but is awful. It should also be noted that guests do not get to use the pool at Faena and have no special access to any of the Faena amenities other than the beach chairs. Avoid and go elsewhere. There are plenty of great places at mid beach, this isn't one of them.
Just returned from 4 days at the Casa Faena. The staff was very friendly, always said hello, recognized us, whenever I was waiting in the lobby for my BF asking me if I need assistance or recommendations. We brought our dog with us and they were all very kind to her too and super sweet. I would recommend a uniform or an item (such as a pin) to designate staff, would be brand building for this boutique branch of Faena and make identifying them easier. Room walls are really thin... I am used to street noise living in a city but you could hear your neighboring rooms and anyone in the hallway as if they were in your room. We were in a Casa Queen room. It misses the design touches and functional elements that make the online photos look so good. No bed side table lamps or additional lamps aside from one overhead light near the sink, no flower arrangements, no throw pillows, no decorative coffee table books. That was disappointing to see the rooms appearance vary so much from the online promised rooms The bathroom is small but fine. The sink is outside the bathroom and needs a place to hang hand towels instead of just draped wet on the counter. Also would recommend purchasing some tissue box covers to cover the generic Kleenex pattern. The main Faena hotel has them, showing the group knows better just deliberately ignores this hotel. Our hot water faucet didn't turn and was broken at our bathroom sink. This hotel had very friendly staff with great beach access and convenient location. I liked the happy hour special in the bar. I think I will try another hotel in Miami Beach though next time. The price of $229/night for this room was fair.
Stayed here two nights. Staff was great, as was the room and location. Lobby and little bar/restaurant are quaint. Food and service were very good overall and Armando, the manager, really made us feel at home. Would definitely use this hotel again.
My wife and I stayed at Casa Faena this past weekend, as we were in town for a wedding. The hotel unfortunately had a few issues that were out of their control, but effected our stay. The power was accidentally interrupted by construction across the street limiting hot water and elevator usage for some portions of the trip. I must say that if it weren't for the manager Armando, who is a PRO, our trip would have been miserable. He did everything within his power to help make our stay enjoyable, while dealing with these unavoidable issues. It was definitely a tough weekend to stay but will surely look to come back in the future when we can enjoy the hotel more.
We stayed here for three nights and enjoyed our stay. The staff were very helpful particularly Lionette. The hotel is quirky with a nice comfortable feel. The only criticism is that the bathroom needs updating as it is a little shabby.
Reviews from Trip Advisor
93.0% of guests recommend this hotelTotal of 411 reviews