Casa Faena4.0 out of 5.0
Recent guest reviews
With so many lodging choices up and down Miami Beach, it's hard to be sure where to stay. Casa Faena is a fantastic option. The mid-beach location is just perfect, located at 35th and Collins and one block from the beach. Everything about this accommodation is efficient, clean and relaxed. Check-in is a breeze. No uniformed desk clerks hiding behind imposing counters. Just a nice desk situated tastefully in the corner of a well-appointed foyer. We stayed in an Ocean view king room on the second floor which boasted a lovely balcony that overlooked Collins Street. Despite the street traffic, the room was surprisingly quiet with the balcony door closed. The king sized bed was very comfortable. The pillows were a bit too soft for my taste, but that's just a personal preference. Casa Faena has a dining area with good breakfast options and a Sunday brunch, tasty enough but rather expensive, although no more expensive than comparable dining options in the area. There are lesser expensive food options within walking distance. Casa Faena also affords its guests complimentary access to the breach with lounge chairs and towels included. That is a particularly nice perk. And the lounge chairs are not rickety pieces of junk. They are well constructed and come with a pad for your extra comfort. The staff is helpful, bilingual in English and Spanish and perfectly accommodating. Check out was just as easy breezy as check-in. Staying in Casa Faena is more like staying at a boutique hotel or a bnb. You could stay at the larger more impersonal looking Faena Hotel down the street with a pool, but do you really need a pool when you have the Atlantic Ocean? Even without a pool, Casa Faena guests can use the gym at the main hotel. Obviously, if you want to be close to the South Beach action or Lincoln Mall, Casa Faena may not be ideal, but those locations are easily and quickly reached by the ubiquitous Uber or Lyft drivers, and then you can leave all that hoopdee do behind you as you escape back to the care and comfort of your little oasis in mid-beach known as Casa Faena. I would definitely recommend this hotel, and I would definitely consider staying there again.
Stayed 2 nights prior to cruise - lovely hotel with a very different feel to chain hotels, staff were so friendly and helpful with tips on where to go and public transport - free trolley over the road which we used to get to South Beach - get off at Lincoln Road and 10 minute walk to Ocean Drive. Spacious, immaculately clean room - would recommend!
This hotel is so terrible it does not even deserve a one star. The room provided was not fit to stay in from the start, had to complain about several things for handyman to be sent to fix of just the basic things. This could have been avoided if the staff checked and sorted the state of the room before my arrival. I have been in hotter countries where I have entered hotels rooms that smells fresher than the room provided, so expect a humid or damp smell. I find it the most odd to have the basin outside of the bathroom and a bathroom looking like in the 60’s with a dirty curtain rail. If you are looking for bright room don’t bother booking this room it’s dark and the only window available in the room is blocked by another building that is not much of pretty side than viewing alley way. I asked to be changed rooms as I was already unsatisfied with the condition of the room provided. They were not able to provide me a change of room at the same price and any upgrades provided would be extra charge to my bill. In my opinion the hotel is more concerned making and keeping money than providing the excellent customer service to customers which they should be making a priority of. Through out my stay I could say that hotel food was was nicely made but for the standard of the hotel I found it very pricey. The bed is comfortable to sleep in. If you don’t like going up the stairs to second or third floor. I would avoid the hotel as well as the lift randomly does not work or at most times and this is supposed to be 3-4 star hotel. On my last day before my departure it was raining through the evening and at night while I was asleep. I woke up in the middle of the night stepping into water that spreaded all over my floor due to a leaking ceiling. The water continued to leak through the ceiling all over the hotel room and all over my clothes and in my suitcase which was wet. This is the part where Alejandro helped me out best way he could probably the only staff member that tried his best by placing me in another room. Unfortunately the room I was replaced in had no hot water to shower in and at this point I got fed up of complaining ready to leave the hotel. The price you stay for in the hotel is not even worth it. The worst part was travelling back to the UK with wet dampy smelly clothes that i had to pay with my own money get dry cleaned. When you send them the bill and request for fair compensation Armando (hotel manager)
I would like to thank the reception staff especially Estefania and Lianet for making our stay there so special during the entire stay.All the staff where helpful and considerate.The hotel is Quirky.Location across the road from beach and sun beds towels and umbrellas provided by the hotel at no extra cost..Loved the art work through out the hotel.Our room was kept nice and clean and the amenities in the room satisfactory. The only negative is the cleanliness of the furniture in the public areas and the first impression of the hotel hugely let down by a dirty entrance carpet which needs replacing immediately and the dirty soft furnishing of the outside furniture.
Wasn't quite sure what to expect and we were both pleasantly surprised with the Casa Faena. There are plenty of taller flashier places along the beach, but this hot felt more personal. First impression of the room was that it was a bit spartan. This soon changed as we settled in. We were to the side and lacked a view, but that was ok as the room was large, the bed comfortable and service excellent. Bathroom seemed too small at first, but again that worked out ok. What i really enjoyed, and so did the friends who came to visit and have drinks, was the more personal atmosphere and friendliness of the staff. Loved the library too. Thats a great touch. Food in the bar is also excellent. This is a lovely little hotel in area swamped by big brash hotels. The beach is two minutes walk away and has own chairs and umbrellas and everything else is on doorstep. A nice little gem....
We had an AbFab time here in April 2018. We were on a short 4 day city break and found this small boutique hotel an oasis of calm from the vibe elsewhere.The staff at Casa were wonderful; helpful, attentive, friendly and made us feel special. Alejandro and the reception staff - cant wait to see you all again. Room was very clean, quiet and decor throughout was quirky. Breakfast was good. Although 10-12 mins by free trolley bus from Ocean Drive etc, the Faena neighbourhood is friendly and Casa has a nearby convenience store, clean beach (with toilet facilities).
We stayed here for 3 nights on our way home from the Bahamas, it was no way near the standard we were expecting. The entrance is very shabby, the receptionist who checked us in was very nice but on getting to our room it stunk of fried food, no way you could sleep in it, had to then argue with the guy at the desk to get moved, they had no rooms of the same category available and didn’t want to up grade us, after much eye rolling and huffing by the staff, we were given a new room, better but shabby, no tv control and no bed side lights, again a big problem to resolve! PLEASE be aware nearly all booking sights, advertise a pool and 3 restaurants, spa, you are not allowed to use these, they are at the main hotel, Faena. Lovely food in the hotel but outrageously expensive. Were told we could use the spa on last day to shower before our late flight, again a big problem when we wanted too, after the receptionist had a long eye rolling conversation with the Faena (in Spanish, very rude) they said they would make an exception. Would think very carefully before staying here.
Walking up the entrance’s dirty carpeted stairs was ominous. The elevator was worse. Our Oceanfront California King room was dark and barely resembled the beautiful bright room in the hotel's website photo. The room was noisy and we could hear the guests above us on the fourth floor. The lighting was very poor. The balcony floor was filthy. The bathroom door was too large for its frame so it would not close shut, thus, no privacy. Contrary to the hotel's website photo, there was only one chair in the room for the two of us, no rug, no flowers. There was mildew in the shower/tub area. The shower was difficult to work and there was no place for personal toiletries in the bathroom. The towels were very thin and the room had only one thin bath robe for the two of us. The front desk service was sketchy and offered excuses instead of service. The management did listen and understand our complaints; an adjustment was made to our bill. We were extremely disapointed in this property and we will not be back.
Love the decor. My room is directly above the kitchen and smells like the inside of a deep fryer, it's not pleasant. I was able to rig the window open for some fresh air but that proves to be quite noisy at night. The coffee maker is hit or miss - sometimes it worked and sometimes it didn't and I know how to work coffee makers, so it wasn't user error and I wasn't the only guest complaining of the issue. I love a coffee in the morning so that was a little frustrating. Depending on who is working, the staff can be very accommodating. I would rather have a larger area to get ready, with better lighting instead of a desk, but I'm here for a wedding and not work. UPDATED from initial review to add: I was given another room on the 3rd day of my stay. It was on the 3rd floor, definitely nicer and no deep fried oil smell. The area to get ready was larger but the lighting was horrible. The lights aren't positioned in places that allow you to see what you're doing if you need to put on makeup, etc. But, the main issue was how I could hear the man staying in the adjoining room breathing, among other things. Luckily, aside from a phone call, he didn't do a lot of talking, but believe me when I tell you that I could hear everything that he was doing in that room. (Ew.) Overall, I would call this hotel inconsistent. There were some nice things but the lack of functioning basic amenities, not just for myself but others in the group I was with, would cause me not to stay here again. I'd rather spend the money on a chain hotel that has working basics and is much quieter. Although, the location, right across from the beach, was super.
Recent stay at Casa Faena, just the facts: no hot water in shower the entire time we were there (4 nights, despite reporting this twice); broken coffeemaker, replaced but had to request coffee every day; toilet that flushed properly only occasionally; had to request sufficient towels each day because they weren't supplied; no hand soap supplied, had to request; message light on phone came on and flashed the entire time we were there because no one knew (a) how to retrieve a message or (b) how to turn the message light off; most of the buttons on the phone were useless, had to go through front desk for everything. These are basics, not special demands. Do these people even know they're running a HOTEL? Preferred staff answer to request for help or info: "I don't know." Exceptions to this were David, in the restaurant, who was efficient, friendly, delightful and Adrian, who tried to be helpful but was done in by the overall incompetence of the place. Alejandro, the manager, claimed to be trying to address these issues, but I don't think he bothered.
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Mid Beach within a short walk of Bayshore Municipal Golf Course, Casa Faena is within a mile (2 km) of other popular sights such as Indian Beach Park. This 40-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi. In the historical district, it's also near Miami City Ballet and Bass Museum of Art.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.
All of Casa Faena's 40 air-conditioned rooms provide iPod docks, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Free newspapers, free local calls, and laptop-compatible safes are also available.
Guests staying at Casa Faena enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. Valet parking is USD 34.00 per night if you plan to drive, or hop aboard the airport shuttle (available on request) for USD $75.00-110.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include 6 meeting rooms, conference space, and a kids' club.
Reviews from Trip Advisor
93.0% of guests recommend this hotelTotal of 426 reviews