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Hotel Universal

1.5 star property
Hotel with free parking, near Zócalo

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Photo gallery for Hotel Universal

LCD TV, DVD player
Property amenity
Standard Room, 1 Double Bed | View from room
Exterior
Standard Room, 1 Double Bed | Free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270
  • Paseo de la Reforma
    ‪3 min drive‬
  • Palacio de Bellas Artes
    ‪4 min drive‬
  • Zócalo
    ‪5 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪6 min drive‬

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Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Free WiFi

Superior Room, 1 King Bed

  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Free WiFi

Standard Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Mexico City

Located in Downtown Mexico City, Hotel Universal is within 2 miles (3 km) of popular attractions such as Zócalo and Palacio de Bellas Artes. This 42-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour front desk.

What's nearby

  • Alameda Central - 3 min drive - 1.5 miles
  • Paseo de la Reforma - 3 min drive - 1.9 miles
  • Palacio de Bellas Artes - 4 min drive - 1.9 miles
  • Basilica of Our Lady of Guadalupe - 5 min drive - 2.6 miles
  • Zócalo - 5 min drive - 2.2 miles

Getting around

  • Estacion F.C Hidalgo (destruida) Station - 3 min walk
  • Mexico City Buenavista Station - 11 min drive
  • Benito Juarez International Airport (MEX) - 14 min drive

Restaurants

  • ‪Caldos de Gallina la Villa - ‬7 min walk
  • ‪Tortas don juan - ‬7 min walk
  • ‪Tortas Gigantes la Villa - ‬7 min walk
  • ‪Little Caesars Pizza - ‬4 min walk
  • ‪La kafeta - ‬7 min walk

About this property

Hotel Universal

Hotel with free parking, near Zócalo
Hotel Universal features free WiFi in public areas and a vending machine. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets.
Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Bathrooms offer hair dryers, free toiletries, and slippers. Free local calls are also standard.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking options include a garage and a carport

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 8:00 AM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 2 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 8 years old or younger stays free when using existing bedding

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
  • Check-in: 8:00 AM—-anytime
  • Check-out: 2 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City

Frequently asked questions

Is a free cancellation option available at Hotel Universal?

Hotel Universal offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What is there to do around Hotel Universal?

This hotel is situated in Downtown Mexico City within a short 11-minute walk of Tlatelolco Archaelogical Site. You'll also find Paseo de la Reforma and Zócalo within a short drive.

Will I be able to park at Hotel Universal?

Yes, self parking is offered for free at the hotel.

Does Hotel Universal have a casino at the property?

No, Hotel Universal doesn't have a casino.

Is there an indoor pool at Hotel Universal?

No, there is no indoor pool at this hotel.

Is Hotel Universal good for couples?

Amenities at this hotel that appeal to couples include slippers and a 24-hour front desk.

Are there hot tubs at Hotel Universal?

No, there isn't a spa tub at this hotel.

Does Hotel Universal have a restaurant with a breakfast menu?

No, Hotel Universal doesn't have a restaurant that serves breakfast.

Does Hotel Universal allow pets to stay for free?

No, pets aren't allowed at Hotel Universal though service animals are welcome.

Does Hotel Universal have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Universal?

The closest major airport to Hotel Universal is Benito Juarez International Airport (MEX), which is 4.7 mi away (14 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 23.8 mi away (44-minute drive).

Can I book a room with a balcony at Hotel Universal?

No, at Hotel Universal, there aren't any guestrooms that list a balcony.

Hotel Universal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 122 out of 318 reviews
Rating 8 - Good. 122 out of 318 reviews
Rating 6 - Okay. 45 out of 318 reviews
Rating 4 - Poor. 13 out of 318 reviews
Rating 2 - Terrible. 16 out of 318 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

amazing beautiful mexico city
Stayed 7 nights in Oct 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

clean comfortable great staff hot water
Stayed 6 nights in Oct 2024

10/10 Excellent

robert

Liked: Property conditions & facilities, room comfort

rbojr

clean comfortable excellent staff hot water
Stayed 1 night in Sep 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Stayed 1 night in Aug 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort

rbojr

the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Stayed 7 nights in May 2024

10/10 Excellent

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap, clean and near the airport

Cheap yet clean and in a good spot of town
Stayed 1 night in Apr 2024

2/10 Terrible

Orville

Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Stayed 1 night in Feb 2024

8/10 Good

Abraham

Stayed 3 nights in Jan 2024

4/10 Poor

Doug

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful. The bed was ok. The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

10/10 Excellent

Nathalie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Stayed 5 nights in Jun 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 3 nights in Apr 2022

8/10 Good

Grzegorz, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.Close to public transportation.
Stayed 21 nights in Mar 2022

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Holly

Disliked: Staff & service, property conditions & facilities, room comfort

Unless you are a local, don't stay.

I am very disappointed, the hotel is hot and in a less than safe area. None of the staff speak English. The reviews you see on hotels.com are VERY misleading. The wifi is non existent and the "A/C" is a fan that blows hot air around. I was only able to bear one night and my wife and I had to move to a different hotel closer to the city center. We were told that this hotel is for locals. Not for tourists, so please bear that in mind! The price is good, but you're paying for what you will get. Poor room, poor a/c, poor wifi, and poor communication.
Stayed 13 nights in Apr 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2021

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK for a couple of nights

OK for a couple of nights. Reasonably clean. Very dark rooms. Good water pressure. A bit rundown. You can find better for about the same very nearby.
Stayed 2 nights in Jul 2019

8/10 Good

J.Bond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very good hotel and cheap

It is a very good hotel for the money. Room is perfect size. Bathroom is good. Staff don't speak English but that's not a problem really. First I thought it was hard to get to, but the metrobus drives very near. The area is safe.. Some told me it was close to Tepito and therefore unsafe (probably the reason for the low price), but the hotel is not located there and because it's close you will see police guarding the area more often. I felt hundred percent safe.
Stayed 5 nights in May 2019

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Universal is chill

It’s a cool convenient spot. I like the set up of privacy in the way the building interior is setup.
Stayed 1 night in Mar 2019