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Hotel Carlota

3.5 star property

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Photo gallery for Hotel Carlota

Exterior
Reception
Breakfast, lunch, dinner served; local cuisine
Premium bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪7 min walk‬
  • Place, Angel of Independence Monument
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Mexico City

Located in Reforma, Hotel Carlota is within a 5-minute walk of Paseo de la Reforma and within 15 minutes of other popular attractions like Angel of Independence Monument. This 3.5-star hotel welcomes guests with 35 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • Reforma 222 - 3 min walk - 0.2 miles
  • U.S. Embassy - 7 min walk - 0.4 miles
  • Angel of Independence Monument - 10 min walk - 0.6 miles
  • Monument to the Revolution - 15 min walk - 0.8 miles

Getting around

  • Mexico City Buenavista Station - 4 min drive
  • Insurgentes Station - 13 min walk
  • Benito Juarez International Airport (MEX) - 23 min drive

Restaurants

  • ‪Tierra Garat - ‬2 min walk
  • ‪Mezzo Mezzo - ‬3 min walk
  • ‪La Provoleta Asador Argentino - ‬2 min walk
  • ‪El Ronquillo - ‬3 min walk
  • ‪Alcornoque - ‬3 min walk

About this property

Hotel Carlota

Guests of Hotel Carlota enjoy features like an outdoor pool, free WiFi in public areas, and a library. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 1392 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this boutique hotel include free newspapers, laundry facilities, and a porter/bellhop.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Private yards, free newspapers, and laptop-compatible safes are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior
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  • Air conditioning
9.4 out of 10, Exceptional, 3,310 reviews
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The price is $161
Apr 1 - Apr 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
  • Dogs only
  • 2 total (29 lbs is the maximum weight per pet)

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Frequently asked questions

What is there to do within easy reach of Hotel Carlota?

This hotel is situated in Reforma within a 10-minute walk of Paseo de la Reforma and Angel of Independence Monument. You'll also find Palacio de Bellas Artes and Zócalo within a short drive.

How much does it cost to stay at Hotel Carlota?

As of Mar 4, 2026, prices found for a 1-night stay for 2 adults at Hotel Carlota on Mar 8, 2026 start from $125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel Carlota?

Yes, self parking is offered for free at the hotel.

Does Hotel Carlota have a casino on the premises?

No, Hotel Carlota doesn't have a casino.

Will I find an indoor pool at Hotel Carlota?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Carlota a good place to stay for couples?

This boutique hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Does Hotel Carlota have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Carlota have a restaurant that serves breakfast?

Yes, Hotel Carlota serves breakfast for a surcharge from its restaurant.

Will Hotel Carlota allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Carlota for a fee of MXN 500 per pet, per stay. A deposit of MXN 1000 per stay is collected.

Does Hotel Carlota have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Carlota?

The closest major airport to Hotel Carlota is Benito Juarez International Airport (MEX), which is 9.4 mi away (23 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 26.6 mi away (55-minute drive).

Are there rooms with balconies that I can book at Hotel Carlota?

No, at Hotel Carlota, there aren't any guestrooms that list a balcony.

Hotel Carlota Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 318 out of 597 reviews
Rating 8 - Good. 146 out of 597 reviews
Rating 6 - Okay. 74 out of 597 reviews
Rating 4 - Poor. 32 out of 597 reviews
Rating 2 - Terrible. 27 out of 597 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Natalie

Stayed 4 nights in Feb 2026

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities
Friendly staff, good location, but hotel has prioritised aesthetics over practicality. The hotel is very noisy — they play loud music all day and well into the night which makes it hard to relax in your room. The rooms are also very dark as they have small windows which overlook the walk ways. Then there’s a bunch of little things that make the rooms impractical — they give you robes but no where to hang the robes when wet, the only light by the sink is overhead so you have shadows on your face for shaving, etc. Finally the whole hotel could do with some maintenance — shower heads that are caked in limescale, lots of missing tiles in the swimming pool, lights that don’t work properly in the rooms.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sofia

Stayed 1 night in Nov 2025

10/10 Excellent

Rafael, Los Angeles

Stayed 2 nights in Nov 2025

10/10 Excellent

MIRIAM Noriega

Stayed 5 nights in Oct 2025

10/10 Excellent

Rene

Stayed 4 nights in Oct 2025

6/10 Okay

Hitakshi

Stayed 4 nights in Oct 2025

10/10 Excellent

Rory

Stayed 3 nights in Oct 2025

4/10 Poor

Jasmine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not exactly family friendly in my opinion or experience feels like the bathroom sink being on the outside of the bathroom it self is a bit unsanitary and sink was not properly cleaned. Door should have a proper lock it didn’t lock so feels unsafe.
Stayed 8 nights in Sep 2025

2/10 Terrible

Antonio

Stayed 1 night in Oct 2025

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

We were only there for about 10 hours bc we were late getting in. My 6 yo was asleep, and they were incredibly kind helping get us parked and our things carried to our room so I didn’t have to wake her. The bed was very comfy too and the room was super dark, which made for a great night sleep. When it was raining the next AM, they pulled the car around for us too so we didn’t have to walk through the rain with our things to get it.
The lobby. We couldn’t swim bc of the rain but my daughter thought it was a very cool pool.
Stayed 1 night in Sep 2025

10/10 Excellent

Esmeralda

Stayed 1 night in Sep 2025

10/10 Excellent

Arturo A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute property 1/2 block from reforma, very very walkable. The restaurant/bar staff is super nice and friendly (Gabrien and Jazmin in particular) Very clean rooms and areas in general.
Stayed 5 nights in Aug 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great stay. Had an issue with my key card and the staff were very helpful in getting the issue fixed for me. Wish the bathroom was a little cleaner but it wasn’t too bad. Area is very walkable with lots of restaurants and convenience stores nearby. Again the staff were so kind and helpful my entire stay.
Stayed 3 nights in Jun 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service
So far so great! Property is industrial chic. The pool is strange - it’s in the courtyard in front of the restaurant patio which isn’t appealing and probably why nobody was in it during my stay. Other than that the staff was INCREDIBLE and so kind and accommodating. Shipping is super close across Paseo Reforma. Overall, extremely happy!
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was such a great stay, i will be coming back!
Stayed 1 night in Jul 2025

10/10 Excellent

Zac

Stayed 7 nights in Jun 2025

8/10 Good

Teu

Liked: Amenities
Disliked: Property conditions & facilities
Nice hotel but every time I stay there’s something wrong with my room, whether the showers broken or this last time our aircon was so loud I could barely sleep! I wasn’t able to turn it off. The pool area is great!
Stayed 1 night in Apr 2025

10/10 Excellent

Rudy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in Jul 2025

10/10 Excellent

Edgar Gaston

Liked: Staff & service, property conditions & facilities
Es un hotel excelente, el staff fue muy amigable y servicial, tenia las amenidades necesarias pero el baño no estaba muy limpio que digamos, pero todo lo demas perfecto
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Decent hotel. Room bate and switch.

I recently booked a 4 night stay at Hotel Carlota while traveling with a group of friends. Upon arrival I was informed that the "suite" that I had booked was not the room that I would be getting because the ticket that the hotel had received was for a standard room. We were shown the standard room and it was tiny. I returned to the desk with my hotel.com confirmation which clearly stated "suite" on my confirmation (I believe I initially paid $60 or so per night more for the upgraded room) but was told again that they have me in a standard room. They were happy to "upgrade" me to a suite for an additional amount (around $255 USD for my stay) which I finally gave in on because we had been traveling all day and had dinner plans. No customer service options with hotel.com and no help from the hotel. First time that this has ever happened using hotels.com but it was very obnoxious.
Stayed 4 nights in Jun 2025

8/10 Good

Tera

Stayed 1 night in Jun 2025

10/10 Excellent

Travis, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel
Stayed 1 night in May 2025

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
The location is convenient the rooms are decent, amenities are excellent. The pool gives the impression of being dirty, so you don’t really feel like going in. The staff is mostly excellent, very kind and helpful. The only strange thing was that they use the common areas to eat, and chat. When I arrived the staff was having lunch at the bar, and then i went up to a lounge area and other staff was having their lunch there, I think its uncofortable for both clients and staff.
Stayed 1 night in Apr 2025

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