Downtown3.0 out of 5.0
Recent guest reviews
We really loved this hotel, really good design and attention to detail in this interesting and considered conversion of a Condesa historic building. Friendly staff (tequila shots upon arrival), beautiful beds, great food selection just downstairs, beautiful green wall, regional boutique shopping, everything about it really. Hard to fault and we hope to return one day. Also, the staff recommended a great tour guide named Renee who was well worth his day fee navigating traffic and shortcuts, showing us some great highlights of Mexico City during our short stay.
Built in a 2000 year old church-like building, enjoy lofty ceilings, delicious food, a beautiful roof terrace and pool and attentive service. The rooms are very large, if a bit dark... nice terraces and good beds. Azul restaurant downstairs is not to be missed.
We were in room 205, it faces the Casino across the street where they had VERY loud dance parties both Friday and Sat night lasting till wee hours of the morning. In addition they had parties on the roof top terrace above us. It is impossible to block out the noise even with the free ear plugs they give you. In addition, the rooms and elevator are EXTREMELY dark. It was hard to see anything. In Mexico you don't want to use tap water to brush your teeth, they do NOT provide free bottles of water daily in your room. You have to buy them, that is ridiculous in a tourist hotel. On two of our nights they closed off the hotel bar and pool area to hotel guests because of private parties. The hotel does have a good location.
I booked one night in a suite for my husbands 30th birthday. The staff were absolutely fantastic! They wished my husband a happy birthday on arrival and even brought a free cake to our room. Really nice touch, thank you. Big thank you for speaking English too! The rooms and food are also fabulous. The building itself is beautiful. The hotel has a lovely rooftop bar & pool which is exclusive for hotel guests. I'd definitely recommend this hotel. Thanks again for a fantastic stay :)
I have stayed at many hotels across the world and Hotel Downtown has been the worst hotel experience that I have ever had. While the location is excellent and the old building beautiful the quality of sleep was terrible. As mentioned by other quests there is a lack of lighting in the rooms and around the hotel which makes day to day life difficult. The very noisy air conditioner also sounded like a 747 in our room However the main issue with this hotel is the roof top bar and pool area which was used for a private Pool party for 100's of people and extremely loud drum and base DJ'S from mid day to mid night.That is 12 long hours of a heavy beat in your head while you are trying to relax in the room and sleep. Several attempts to contact management yielded no honesty about when the music would stop.They even mentioned at one point that they did not really care about the hotel quests. Had we been told about the party we wouldn't have booked here. Finally getting to sleep at 12 (both with major headaches) we were woken by a couples loud screaming and fighting just along from our room. This screaming "i want to kill you" went on for 3 hours until 3am. The security guard seem unable to control the situation and management did not seem to think about moving the disturbance to avoid waking up guests. When suggesting the next morning that less than 3 hours sleep might warrant a refund of the nights accommodation this was disregarded and only a few free drinks discounted. I think that this hotel should decide if they want to be a nightclub or a hotel and show a level of care and concern for their guests. As a first time visitor to Mexico I would have expected a better first hotel experience and we could not wait to leave.
Lotacion is perfect. The city centre is wakable till late night , so you can enjoy all the highlights easily. Clean, nice and helpful staff. Confortable bed.( I stayed a couple of nights) in a shared dorm. Ok american breakfast, although I would prefer something local. Pleasant stay, I would definetly stay there again and highly recommended it. The only downside was the shower, it took to long to master it, ithe water would either be freezing or superhot.
I spent a couple of nights with my husband at the Downtown hotel, and the experience was overall positive. the location is great, the concept behind it fantastic, the staff kind and helpful. the internal courtyard with shops run by local artisans a great idea, as well as the restaurant downstairs and all the small light hanging from the enormous trees. the two sides we did not like much and on which I read the management is working, where lighting (for sure done on purpose, but in the morning it was difficult to see what we were having for breakfast, and also in the room the lights were very very low), and the absence of the toilet door whih for us would be very useful. sometimes people have not such a high levele of intimacy. the pool upstairs was super, but in january the water far too cold: for sure in warmer times it is a fantastic plus! in any case, I would recommend the hotel, and stay again there, should we go back to Mexico City.
Yes, there are areas of the hotel that are treacherously dark for us retirees, but I got used to it fairly quickly. And I had one of the rooms with no windows, although there was an inset in the door that could be opened and, when asked, the staff was happy to bring up another lamp. I found the room sufficiently spacious and comfortable that I chose not to change it, at least partially because I was afraid a street-side room would be noisy. As all have said, the location near the Zocalo and not much further from the Alameda, simply can't be beat. I walked nearly everywhere. The hotel restaurants are both very good. Throughout the hotel are boutique shops with good-quality merchandise; lots of fun for browsing. The terrace bar can be very noisy in the evenings, but during the day it's a lovely spot to regroup or join friends for a relaxing drink. And the mescal bar is a treat, with quite an impressive selection. Staff was always helpful, whether it was confirming restaurant reservations, arranging for taxis or car service, or making sure that your room was as comfortable as possible. My one real complaint is that for a hotel in the price range the towels and robes were rough and scratchy; they need an upgrade to their linens.
If you are looking for a hotel in a great location within walking distance to many sites, this hotel will work well for you. HOWEVER, the entire hotel including hallways, elevator and rooms are so poorly lit, as to make it almost dangerous. Others have commented on this, but the comments seem to minimize the degree of discomfort .The hotel is housed in an old palace, the rooms are modern with minimalist furnishings, closets but no bureaus, air conditioning not adequate for the space and high ceilings. We had reserved a standard queen room, and with no window, and inadequate air conditioning, the room was stuffy and very dark. Fortunately the staff was very accommodating and moved us to a suite with a window that opened on to the Main Street giving us air and light during the day. This hotel may be better suited for young people, but for anyone over 50, if you need accommodations to be well lit, be forewarned. However, that being said, we did enjoy our stay, the staff was very helpful and the 2 restaurants inside the building( not affiliated with the hotel) were excellent. Another tip- if you are interested in any of the Trip Advisor top rated restaurants, be sure to make reservations at least a week prior and several of them are a 30 minute cab ride away.
Good breakfast! Nice installation for bathrooms and bedrooms! Very safe and very close to the Zocalo! It also has a terrace with a bar where people can go and chill! One of the best hostels I've been!
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 231 reviews