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Comfort Inn Ciudad de Mexico Santa Fe

3.5 out of 5.0

Recent guest reviews

This was very simply one of my worst hotel experiences ever - and I spend up to 90 nights on the road a year. The construction amplifies every noise in every room and hallway nice in loud in your room. Additionally, the hotel is full of young airline crews who think it's okay to party until 3 in the morning. Hotel systems - from complaining about the noise to laundry that comes back 24 hours late without explanation - simply don't work, despite really nice staff. Breakfast is plentiful and good if boring - exactly the same every day.

This isn't an easy place to find and the entrance is on a major road 'on ramp'. Take it easy as you get close when self driving using the satnav to find the place, particularly in darkness. I arrived and my car was valet parked. Check in worked well and the room proved to be clean. As I was on a quick stopover with a very early morning start there was no chance to review the breakfast service.

The staff from the valet, bellhop, check-in, maids to the waitress were all very courteous and all spoke good English. The rooms were a bit small but were clean and the bed was comfortable. Would stay here again.

There are good things about the hotel such as the attention and the service of the employees, I had a detail with a coupon that I wanted to make valid, which was not possible, although it fulfilled all the requirements, tried to convince me that it was better not to make valid my The hotel is in a good location, the rooms are very small, but they are utililes for a short trip.

Nice service, the valet parking is a little bit slow but works with 15 minutes of anticipation, great service from the manager who acts as a good concierge; check in is fast but check out isn't, there was a line of people waiting and just one person attending

We stayed here for four nights to attend a family wedding. Prices are reasonable, especially for Mexico City, and the rooms are spotless. The rooms are really minimalist in design, furniture and decor making it feel like a dormitory, which it was originally built to be. Lighting is inadequate, and my husband could barely see to shave properly. The shower is a good size with safety bars, but the toilet is also squeezed into that area. If you have just showered and need to return to the bedroom, you will trip over anyone else in the room. My husband complained several times that his knees hit the door when he was using the toilet (he is 5'9"). There are two beds in the room, but they are neither twins nor full size. We had to sleep in separate beds for comfort. The closet is literally jutting into the room, but is merely a half-closet on top of a chest of drawers. I had to fold my long evening gown in half to make it fit. On Sunday evening, after several days of family events we tiredly returned to our room at 6:15 pm to discover the maid had not made the beds or left clean towels and supplies. The glass elevators are uninsulated and feel like a refrigerator when you enter. On the plus side: location is excellent for business persons visiting the highly corporate area of Santa Fe (not at all for tourists wanting to see the historic highlights). The central heat is excellent, and there are serious room darkening shades on the windows. This is a quiet zone set in a tree-lined area making for pleasant views. Staff are extremely polite and provide generally great service. The "Continental" breakfast turned out to be a varied and delicious buffet with fruit, pancakes, toast, yogurt and granola, beans, several eggs dishes, and potatoes or ham or bacon. The mattresses in the room are fantastically firm. There is good parking if you have a car, and taxis are quickly called if you do not. There is a prominent shopping center with large department stores, food court and restaurants nearby if you use a taxi. One final note: Although the morning buffet is good, the restaurant is opened for a la carte service all day long. Unfortunately, we ate there twice and the wait for the food was interminable both times.

The Hotel was great, very friendly staff, easy check in and check out. Breakfast was a good Mexican style continental breakfast. The rooms were nice and the A/C worked great. My room had a great window view from the 5th floor. The only negative was how far from the central historic district and airport it is. Also there is not much around the hotel it self at least walking distance. But we had points to redeem and we stayed for 4 nights.

It's a very good hotel for the price you pay. No luxury, but clean, very friendly staff, silent (I stayed on the 9th floor), and functional. Pillows are really thick, but if you ask the maid, she'll bring thinner ones. Make sure you tip her, and the doormen, and everyone else who serves you in Mexico, though. That's how they are used to, there.

Simple however a little expensive. I did not like the restaurant too much. But the room was great. It is in A very central point of Santa Fe. If you are coming here to work. This hotel is a great option the shower is great also.

First - if you do not have to stay in Santa Fe for business reasons, do not stay in Santa Fe because you will miss all the "encanto" of Mexico. It's a suburb composed of office towers, highways, and malls featuring such restaurants as Chuckee Cheese and Red Lobster. You would think you never left the US suburbs. That said, this hotel is not a bad option, even given its limitations. The staff is very friendly and helpful. The rooms are very clean, the beds comfortable, the lighting adequate. However, the design is efficient in e extreme; the sink is in the room and the toilet and shower are in a windowless closet with NO ventilation and which smelled of mold. My friends who shared a room reported that after two showers, the entire room was damp with steam - the windows do not open at all. The breakfast buffet is mediocre, but there is fresh fruit and an espresso machine if you ask for something stronger than the watery regular coffee. Again, the staff is really nice, but the facilities were designed with maximum cost-saving in mind rather than guest comfort.

Prol. Paseo de la Reforma 557 Mexico City DF

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Comfort Inn Ciudad de Mexico Santa Fe places you 1.4 mi (2.2 km) from Centro Santa Fe. This 3.5-star hotel has 196 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a fitness center. Teatro Zentrika and Anahuac University are also nearby.


Free continental breakfast is included with your stay and awaits you each morning. Savor a meal from the comfort of your room with 24-hour room service, or grab a bite to eat at the onsite restaurant.


The 196 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and laptop-compatible safes. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other amenities include hair dryers, phones, and desks.

Property features

At Comfort Inn Ciudad de Mexico Santa Fe, guests have access to a fitness center, free WiFi in public areas, and 4 meeting rooms. Valet parking is offered for MXN 80 per night. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Additional amenities include a business center, a computer station, and an arcade/game room.

Room options

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard, Two Single Beds, Non-Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

37% of guests recommend this hotel

Total of 142 reviews