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City Express Mexicali

2.5 out of 5.0

Recent guest reviews

It was very nice stay vrry clean close to busines district

Rooms were supposed to be ready at 3 p.m., we didn't get them till well after 4 p.m. and missed the first of the events we were in Mexicali for. The first rooms we received were already occupied. Room keys lost their codes while we were out, had to get the cards rekeyed every time we returned to the rooms. Front desk staff seemed bothered that we were bringing these problems to them for resolution. Bathrooms were dirty, sinks and showers had hair all over them from previous occupants. At 6 p.m. on the second day, our room still had not been cleaned. The party place next door was very loud, even 6 floors up it was loud. I would not recommend this hotel to anyone and will not be staying there in the future.

I have stayed at different City Express locations across Mexico, and I would have to say that the quality of their Hotels are amazing, their service is always exceptional and they know how to make people feel comfortable.

I really like the location, cleanliness and majority of the staff very friendly. The only problem is they don't let you know that you have to keep activating the key every day since I stayed 5 days and almost every time I came back to the hotel had to return to the lobby to reactivate the key and they always said not sure what is the problem. Until my last day one of the employees told me that we have to do after certain time, oh well too late for me to know. Also, once I called the lobby asking: how can I get another towel? and the receptionist said, I'll send it to you so I was happy with the service, well the towel never arrived since I needed to take a shower went outside looking for a maid who was cleaning rooms on my floor and she gave me one. I wish I had looked for the cleaning lady first instead of wasting 30 minutes of my time waiting for a towel.

Excellent free breakfast and free Wi-Fi in rooms. I will back again in the future.

Excellent service employees are also great will stay here again

Me and my family always stay there, the location is central to all the places we go and the staff are helpful and makes us feel welcomed and taken care of. The only thing is it lacks amenities in the room, such as; more large towels, a hairdryer, iron, etc... The concierge has all that stuff but it would be nice to just have it inside the room.

Excellent Continental Breakfast. The location is really good. This is my favorite hotel when I am visiting this city.

Hi may name is Teresa not Juan.The hotel was okay but the only thing i did not like of the hotel is that thay did not have a landscaping to walk on the hotel.

nice hotel great location and great price...recommend it

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for City Express Mexicali

Everyone (2) Business (1) Family (3) Friends (3) Other (1)
4

close to downtown

Everyone

It was very nice stay vrry clean close to busines district

By , from phoenix az on Apr 11, 2016

1

worse hotel i've ever stayed at

Everyone

Rooms were supposed to be ready at 3 p.m., we didn't get them till well after 4 p.m. and missed the first of the events we were in Mexicali for. The first rooms we received were already occupied. Room keys lost their codes while we were out, had to get the cards rekeyed every time we returned to the rooms. Front desk staff seemed bothered that we were bringing these problems to them for resolution. Bathrooms were dirty, sinks and showers had hair all over them from previous occupants. At 6 p.m. on the second day, our room still had not been cleaned. The party place next door was very loud, even 6 floors up it was loud. I would not recommend this hotel to anyone and will not be staying there in the future.

By , from Tucson, AZ on Mar 19, 2016

5

always exceeding my expectations!

GetawayWithFriends

I have stayed at different City Express locations across Mexico, and I would have to say that the quality of their Hotels are amazing, their service is always exceptional and they know how to make people feel comfortable.

By on Oct 14, 2015

3

key problems

Families

I really like the location, cleanliness and majority of the staff very friendly. The only problem is they don't let you know that you have to keep activating the key every day since I stayed 5 days and almost every time I came back to the hotel had to return to the lobby to reactivate the key and they always said not sure what is the problem. Until my last day one of the employees told me that we have to do after certain time, oh well too late for me to know. Also, once I called the lobby asking: how can I get another towel? and the receptionist said, I'll send it to you so I was happy with the service, well the towel never arrived since I needed to take a shower went outside looking for a maid who was cleaning rooms on my floor and she gave me one. I wish I had looked for the cleaning lady first instead of wasting 30 minutes of my time waiting for a towel.

By on Oct 5, 2015

5

my family was very satisfied with the hotel

Families

Excellent free breakfast and free Wi-Fi in rooms. I will back again in the future.

By on Jun 12, 2015

5

personal time off

Singles

Excellent service employees are also great will stay here again

By on Dec 1, 2014

3

good, but needs more amenities

GetawayWithFriends

Me and my family always stay there, the location is central to all the places we go and the staff are helpful and makes us feel welcomed and taken care of. The only thing is it lacks amenities in the room, such as; more large towels, a hairdryer, iron, etc... The concierge has all that stuff but it would be nice to just have it inside the room.

By on Apr 28, 2014

4

excellent hotel. the staff was very kind.

GetawayWithFriends

Excellent Continental Breakfast. The location is really good. This is my favorite hotel when I am visiting this city.

By on Apr 29, 2013

3

fantastic family getaway.

Families

Hi may name is Teresa not Juan.The hotel was okay but the only thing i did not like of the hotel is that thay did not have a landscaping to walk on the hotel.

By on Jan 2, 2011

4

nice hotel for the price

BusinessTravelers

nice hotel great location and great price...recommend it

By on Oct 18, 2010