Everything terrible the customer service, poor maintenance, building cleaning etc.
This is the worst stay I’ve ever had. I normally travel once a month and this will be the first and the last time I would ever choose this branch. I wish Orbitz will remove this property as an option. Still waiting for a costumer service representative to call me.
The floor I am on smell bad. AC not working.ceiling is leaking in the bathroom. All round horrible experience.
Very comfy and clean bed. The rest of the room was run down and carpet all stained and room just didn’t feel or smell clean. I know you may not have funds to renovate but you can keep things clean. Dirty, nasty streaks of I don’t know what on wallpaper by elevator. Peeled up filthy wallpaper in corners of hallway. Have someone who doesn’t work there come with fresh eyes and point these things out. Strong marijuana smell drifting in our room at 3 am didn’t help either. Online photos always look great but I’d pass on this hotel.
There was food containers with food in them under the bed. That was not mine. Hallway smelled like smoke
The staff were nice enough but the hotel was very much in need of updates, our tv would not work, the flooring was so worn it was splintering in bathroom and entryway, the bathtub drain was so slow i had to stand on the side of the tub to not be standing in nasty water while showing. There was only one outlet in bedroom area. And the advertised hot breakfast was cereal and a toaster.
Did not like the room, did not like the cleanliness, did not like the hotel in general because I believe it is used for more than just vacationing, i.e., prostitution.
Check in was painful.....computer system was down. The assigned a room to me where TV did not work. Took HOURS to get reassigned to another room. But the most aggravating thing was my key card rarely worked in my room door and I had to get it reprogrammed over and over again, which didn't always work. The good thing was the staff were as frustrated with that as I was and often went with me to use their master key to get me in my room without complaint.
I liked the room, it was very clean and looked really cool when I walked in!
Well located, easy access to hwys , sorry, I forgot, room 111, the bathtub’s drain is partially clogged up
The hot water went out the 1st night . It was back hot the next day, thank goodness!
Great location near plenty of shopping and restaurants. Seemed like a safe neighborhood too.
Staff was pleasant and helpful, landscaping was a nice touch viewable from inside and out
Elevator broken at one end, entry door broken at the other end forcing guests to walk the length of the building to access their rooms. Stairs available. Hot tub out of service. While it is clear some renovations have been done (hallway carpet is nice) they have done the bare bones minimum in updating this place. Our room had an outlet that, instead of patching the area, they painted and textured over the plastic outlet cover. Also, the sink did not quite reach the new countertops so they caulked about 2 inches of space which looks terrible and caused the entire faucet to wiggle when turning it on. Finally our door kept sticking causing us to have to put a shoulder into it to make it open. Truly not the quality of LaQuinta that we have experienced in the past in other cities. Stayed 2 nights ($114/night) which turned into over $270 for the stay with taxes.and fees. This facility is NOT worth that! The loud family across the hall and people talking loudly as they walked down the hall only added to the frustration. You can hear everything in the hallway and when you're trying to sleep and the people across from you are standing in the hall gabbing it up, opening and closing the doors repeatedly, it becomes frustrating in a hurry! The rooms were clean however, and you cant beat the pet policy but there is still so much improvement needed to justify that price in my opinion. Will try LaQuinta again but will not likely return to this one. Really disappointing.
staff was very nice and pleasant to work with. the rooms by the elevator are loud, room wasn't spotless, had stains all over, dirt and mold. the extra blanket we requested was so thin and worn down. breakfast was pretty sad looking. our floor was so loud, a group of people had parties two nights in a row, screaming and running around the floor. we didn’t sleep those two nights. noise control was not there and felt sorta unsafe as those guests would walk around all night and stand at our door (located by elevator).
No working pool,guest with loud barking dog that woke me up at 6:30 a.m and breakfast was a disappointment
Located in White Station within 2 miles (3 km) of Lichterman Nature Center, La Quinta Inn & Suites by Wyndham Memphis Primacy Parkway is within a few miles (5 km) of Regional One Health East Campus. This 131-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 5:00 AM to noon.
Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also available.
At La Quinta Inn & Suites by Wyndham Memphis Primacy Parkway, guests have access to a gym, free WiFi in public areas, and a business center. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, a meeting room, and a computer station.
Everything terrible the customer service, poor maintenance, building cleaning etc.
This is the worst stay I’ve ever had. I normally travel once a month and this will be the first and the last time I would ever choose this branch. I wish Orbitz will remove this property as an option. Still waiting for a costumer service representative to call me.
The floor I am on smell bad. AC not working.ceiling is leaking in the bathroom. All round horrible experience.
Very comfy and clean bed. The rest of the room was run down and carpet all stained and room just didn’t feel or smell clean. I know you may not have funds to renovate but you can keep things clean. Dirty, nasty streaks of I don’t know what on wallpaper by elevator. Peeled up filthy wallpaper in corners of hallway. Have someone who doesn’t work there come with fresh eyes and point these things out. Strong marijuana smell drifting in our room at 3 am didn’t help either. Online photos always look great but I’d pass on this hotel.
There was food containers with food in them under the bed. That was not mine. Hallway smelled like smoke
The staff were nice enough but the hotel was very much in need of updates, our tv would not work, the flooring was so worn it was splintering in bathroom and entryway, the bathtub drain was so slow i had to stand on the side of the tub to not be standing in nasty water while showing. There was only one outlet in bedroom area. And the advertised hot breakfast was cereal and a toaster.
Did not like the room, did not like the cleanliness, did not like the hotel in general because I believe it is used for more than just vacationing, i.e., prostitution.
Thank you for the feedback.
Check in was painful.....computer system was down. The assigned a room to me where TV did not work. Took HOURS to get reassigned to another room. But the most aggravating thing was my key card rarely worked in my room door and I had to get it reprogrammed over and over again, which didn't always work. The good thing was the staff were as frustrated with that as I was and often went with me to use their master key to get me in my room without complaint.
We would like to apologize again for everything that you experienced that night. It was not a pleasant night for anyone involved. Gotta love technology. Sorry again!
Thank you for staying with us.
. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.