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Extended Stay America - Memphis - Germantown

2.5 out of 5.0

Recent guest reviews

Motel has some maintenance issues. Worth staying due to area being away from worst areas in Memphis

Hotel staff were well accommodating . Comfortable beds. Great air conditioning. Could use better breakfast items.

After getting into the airport super late (12:30am), I called orbitz and made a reservation. After I rented a car and got to the hotel at 1:30am, the desk clerk informed me that she didn't have my res, and the hotel had been sold out for hours. The only two rooms they had were being held for other people. Called Orbitz and after about an hour on the phone with someone whose English was difficult to understand (so now it's 2:30am), he told me that the hotel was, indeed, sold out, as was everything else in the area. Duh. Orbitz blamed it on the hotel and the hotel blamed it on Orbitz. All I knew was that I wanted to get some sleep before I had to leave at 7:30am. To the hotel's credit, they agreed when I begged them to give me one of the two rooms...weather had been terrible in that part of the US and it's likely those people weren't going to show up. So I got into the room at about 3:00. Noticed that there were no towels and no soap...chalked it up to my not knowing the custom at ESA. Figured I'd shower with my face cleanser, and dry off with toilet paper. :) After calling for wifi code, I learned that there should indeed be towels, and the woman at the desk brought me some within a half hour. I slept well from 4am-7am. Lesson: if Orbitz says you have a reservation, call the hotel yourself to confirm that that's the case.

Would not reccommend this hotel. Nothing more to add.

This trip was last minute due to a family member unexpectedly being in a Memphis hotel. Upon arrival we found out most Memphis hotels were booked & we ended up at Extended Stay only by chance. However, we were very fortunate to end up here. What impressed us most was the fact that every single staff member seemed to go out of their way to make us feel welcome and to make sure we had anything and everything we wanted. We've traveled alot and have to say the people here were truly the friendliest, most accommodating you could ever wish for. The hotel is close to lots of restaurants and shopping, the rooms are excellent for a longer stay since they have a mini kitchen with refrigerator, stove top, microwave and dishes (which you get from the front desk). My first impression was that this hotel was not up to par with the types of places we usually stay only because of something as minimal as the hallways seeming somewhat dark & dull. However, that idea changed the first day due to how we were treated by the staff. They made a very stressful trip much easier to handle. We would definitely stay here again if in the area.

We.traveled for business and stayed here. It was a nice atmosphere and quiet. Didn't have any complaints. I would recommend this hotel to a friend and I would stay here again if in the area.

Average room, average amenities, excellent staff, great location

This hotel was fine. It was clean, the front desk was friendly, had everything I needed and I had a good nights sleep. Overall a pleasant experience. Probably could use some remodeling but what you expect from a 2 star hotel.

I've stayed at this hotel 7-8 times this year and I think it's a really good value. In addition to being roomy & comfortable, the rooms have always been clean. The location is outstanding as there are numerous restaurants and shopping centers very close. I wish they had a better breakfast.

The facility needs a major update-terrible carpeting, no ice machines, inadequate breakfast, no amenities in bathroom. Had to ask for items at front desk. The front desk is closed during the night. Everything is old and outdated. Will never stay at a Extended Stay facility again.

The area seemed safe. The rooms were outdated and the bed was hard.

As usual, I had another pleasant stay at Memphis Homestead. Great location with plenty of restaurants and activities very close. Room was clean, spacious and a good value.

Hotel is in great location with numerous restaurants and activities very close. I've stayed here five times this year and I think the room is a very good value for the money. Rooms are usually very clean and staff is pleasant.

This hotel is in a great location - close to a ton of restaurants and activities. Room was clean and ready on time for my checkin. Staff was pleasant and helpful. Overall, good value and experience.

The hotel seams to be rename for EXTENDED STAY AMERICA. It is a good hotel, modern, clean and well maintained. The location is nice. I arrived around 11H00 PM. The kindly concierge has already prepared my registration without any problem. I have asked for non smoking room. I got a large clean room with 2 beds and a full kitchen. Unfortunately, the room smelled heavily of cigarettes smoke. I made a big mistake. I should immediately request another room but I was too tired and I did not. The next day I had a mouth like an ashtray all day.

Clean room, good value, friendly enough staff. Excellent location with lots of restaurants and activities close by. The name still shows Extended Stay instead of Homestead.

It was in a nice location ,room needs updateing and halls stink

U can not check in early and there apologetic about it but besides that the area and room was nice

The check in process took almost an hour. There ws only 1 attendant at the desk, and she was trying to find rooms in other locations for others that had reservations. Apparently the hotel was overbooked and she was sending people to other hotels that were 7+ miles away. It was late, and we had been traveling all day, so I was glad that our room was actually available. It was the wrong room as far as beds go, it had cigarette burns in the bedding and it was obvious that someone had been smoking in the bathroom, although it was a smoke free room. The front desk attendant was very nice and cordial, but she didn't have much to work with when she had so many upset patrons at the desk. Also, the name of the hotel had changed and it was hard to locate because of that.

The hotel room was clean, but missing towels. You will have to pick towels up at the front desk.

6500 Poplar Ave Memphis TN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of Opera Memphis, Extended Stay America - Memphis - Germantown places you within a few miles (5 km) of Lichterman Nature Center. This 134-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Battlefront Lasertag and Paintball and Shelby Farms Visitor Center are also nearby.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 134 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Memphis - Germantown enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a TV in a common area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Extended Stay America - Memphis - Germantown

Everyone (5) Couples (5) Business (14) Family (6) Other (10)
3

decent area central to most areas around memphis

Everyone

Motel has some maintenance issues. Worth staying due to area being away from worst areas in Memphis

By on Jul 6, 2017

Review comment responded on Jul 7, 2017

Larry, thank you for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable and that you liked our location. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager

4

close to shopping centers and restaurants

Everyone

Hotel staff were well accommodating . Comfortable beds. Great air conditioning. Could use better breakfast items.

By on Apr 30, 2017

3

no room at the inn!

Everyone

After getting into the airport super late (12:30am), I called orbitz and made a reservation. After I rented a car and got to the hotel at 1:30am, the desk clerk informed me that she didn't have my res, and the hotel had been sold out for hours. The only two rooms they had were being held for other people. Called Orbitz and after about an hour on the phone with someone whose English was difficult to understand (so now it's 2:30am), he told me that the hotel was, indeed, sold out, as was everything else in the area. Duh. Orbitz blamed it on the hotel and the hotel blamed it on Orbitz. All I knew was that I wanted to get some sleep before I had to leave at 7:30am. To the hotel's credit, they agreed when I begged them to give me one of the two rooms...weather had been terrible in that part of the US and it's likely those people weren't going to show up. So I got into the room at about 3:00. Noticed that there were no towels and no soap...chalked it up to my not knowing the custom at ESA. Figured I'd shower with my face cleanser, and dry off with toilet paper. :) After calling for wifi code, I learned that there should indeed be towels, and the woman at the desk brought me some within a half hour. I slept well from 4am-7am. Lesson: if Orbitz says you have a reservation, call the hotel yourself to confirm that that's the case.

By , from Chicago area on Apr 8, 2017

3

air conditioning never worked properly.

Everyone

Would not reccommend this hotel. Nothing more to add.

By on Nov 10, 2016

4

outstanding staff

Everyone

This trip was last minute due to a family member unexpectedly being in a Memphis hotel. Upon arrival we found out most Memphis hotels were booked & we ended up at Extended Stay only by chance. However, we were very fortunate to end up here. What impressed us most was the fact that every single staff member seemed to go out of their way to make us feel welcome and to make sure we had anything and everything we wanted. We've traveled alot and have to say the people here were truly the friendliest, most accommodating you could ever wish for. The hotel is close to lots of restaurants and shopping, the rooms are excellent for a longer stay since they have a mini kitchen with refrigerator, stove top, microwave and dishes (which you get from the front desk). My first impression was that this hotel was not up to par with the types of places we usually stay only because of something as minimal as the hallways seeming somewhat dark & dull. However, that idea changed the first day due to how we were treated by the staff. They made a very stressful trip much easier to handle. We would definitely stay here again if in the area.

By on Jun 26, 2016

5

business trip

Couples

We.traveled for business and stayed here. It was a nice atmosphere and quiet. Didn't have any complaints. I would recommend this hotel to a friend and I would stay here again if in the area.

By on Apr 6, 2015

2

average

BusinessTravelers

Average room, average amenities, excellent staff, great location

By on Oct 26, 2014

3

nice hotel

BusinessTravelers

This hotel was fine. It was clean, the front desk was friendly, had everything I needed and I had a good nights sleep. Overall a pleasant experience. Probably could use some remodeling but what you expect from a 2 star hotel.

By on May 2, 2014

3

memphis mini-vacation

Singles

I've stayed at this hotel 7-8 times this year and I think it's a really good value. In addition to being roomy & comfortable, the rooms have always been clean. The location is outstanding as there are numerous restaurants and shopping centers very close. I wish they had a better breakfast.

By on Nov 15, 2013

2

very disappointing

Families

The facility needs a major update-terrible carpeting, no ice machines, inadequate breakfast, no amenities in bathroom. Had to ask for items at front desk. The front desk is closed during the night. Everything is old and outdated. Will never stay at a Extended Stay facility again.

By on Oct 30, 2013